“Room 1484 needs feather pillows……Room 3203 ordered room service and needs another set of flatware. The VIP guests have arrived earlier than expected and their suite is not ready…..”
For hotel management, tracing the appropriate staff members to fulfill the guest’s needs in a timely manner can cause logistical challenges and operational inefficiencies that ultimately affect both the guest experience and the overall business.
In the hospitality industry, it is all about anticipating and accommodating the needs of guests to ensure they feel relaxed and right at home. Stellar customer service comes down to a team of management and staff members who are equipped with the right tools to deliver timely and hospitable service.
In order to improve the communication between the employees, they can now use the new IoT wearable by Trekstor, powered by Windows 10 IoT Core and Microsoft Azure IoT, to help them optimize their back-of-house operations and ensure superior guest experience.
The Trekstor IoT wearable is more than a traditional smart watch. With its lightweight, rugged housing, it will become part of an employees’ daily gear. It is both Wi-Fi and Bluetooth enabled, has plenty of storage space and has the processing power and battery life to perform its line-of-business functions.
The first hotel group to adopt this wearable is German-based Steigenberger Hotels & Resorts, which operates 56 hotels worldwide and is known for its premium top-notch customer service.
In order to keep up with the demands of customers and maintain its reputation, it is turning costly housekeeping challenges into opportunities by leveraging the SAMFEX property management solution running on the IoT wearable. The Steigenberger Airport Hotel property in Frankfurt is the first to pilot the wearable device.
The wearable allows various functions to be reported to the right place without any communicative detours, and messages can be transmitted silently in real-time or verbally via voice messages. This means that housekeeping can create efficient, real-time, back-of-house operations. At Steigenberger, the management team is generating up-to-the-minute service and cleaning plans so the guests who show up early or the guests who need pillows or flatware can be taken care of in no time thanks to the wearable.
“We have a well-trained, motivated and enthusiastic team, but to get to an even higher level of service, we decided to implement a technology solution that allowed them to perform at an even greater level of productivity.”— Michael Weil, Manager of Hotel Operations, Steigenberger Airport Hotel Frankfurt
Learn more here on how Windows 10 is transforming the Hospitality Industry.
In addition to the Sideline Viewing System that coaches and players use, there is a new way that Microsoft Surface will be transforming the game this season.
Surface Pro 4 is an integral part of the new Instant Replay system.
Over the last four years, Microsoft Surface has helped empower players and coaches to make better, faster and more accurate decisions on the sidelines and in the coach’s booths.
Beginning this season, NFL referees will have a similar on-field experience as other NFL personnel by utilizing Microsoft Surface throughout the updated Instant Replay process.
As already seen during the preseason, in all NFL stadiums this season, there will be two portable instant-replay systems, one at each end of the field. Each will feature a Microsoft Surface Pro 4 and a headset that will be brought directly to referees on the field when they need to review a call or during a coach’s challenge, enabling faster access. Video will stream to the Surface devices via a wired connection, allowing the referee to review the play while conferring with the in-stadium instant replay booth as well as the NFL in New York. Final decisions will be made by the NFL officiating staff in New York in consultation with the referee.
An Instant Replay system is positioned at each end of the field, ready to be deployed.
Referees reviewing a play on the new Instant Replay system featuring Surface Pro 4.
With other aspects of the replay system already running on Windows 10, Microsoft is excited to support the NFL replay system from start to finish with the addition of Microsoft Surface on the field.
Surface as an end-to-end solution
The power and versatility of Microsoft Surface make it a valuable tool for players, coaches, referees and front office personnel as the game evolves. Surface and Windows 10 together offer unparalleled versatility that can adapt to handle the technology demands of an NFL game or organization.
Microsoft is proud to have every NFL team using Microsoft Surface within their organization in some capacity. Ranging from Surface devices serving as playbooks, to film reviews being conducted on Surface Hubs, to in stadium usage to business operations teams using Surface devices in their front office. It is clear that NFL teams have embraced Microsoft as a true technology partner.
In addition to the expanded use of Microsoft Surface in Instant Replay and the use of Microsoft products in team operations, this season, each NFL team’s medical staff will also be able to use Surface while making real-time decisions about player safety and health on the sidelines. Medical staffs will have access to the NFL’s Game Management System, an app that displays key moments in every game and allows for data collection and sharing across games.
As the official technology partner of the NFL, we are excited about the expanded role that our products will play this season. Both in the games themselves and in how NFL teams run their businesses. Here’s to a great season!