Helpshift releases Windows SDK

In-app customer service provider Helpshift just announced a Windows version of their SDK. Helpshift has reinvented the customer service industry by deflecting customer service requests away from traditional phone and email channels towards in-app self-service channels. Helpshift’s SDK functionality includes searchable FAQs, in-app chat, CRM ticketing and in-app surveys.

Helpshift customers see a boost in app ratings and higher customer satisfaction, app retention and monetization. The Windows 10 release is one of the first versions of the Helpshift SDK that will operate across both mobile and desktop landscapes.

Helpshift’s Key Features Include:

  • Searchable FAQsIMAGE1
    • Powerful FAQ search algorithms gives faster access to FAQs
    • FAQs are cached on devices so they are fully searchable offline
    • Native FAQs work in over 30 languages
  • Intelligent ticket routing
  • Real time data on device, operating system, browser type
  • Ticket analysis and reporting
  • Users connect with support via web, email, and mobile app


The Helpshift Dashboard

Helpshift has a powerful analytics dashboard for a high level view of ticketing and resolving issues.


Helpshift’s agent scoring functionality measures numerous KPIs – displayed on an easy-to-read report. The report allows a high level view of agent performance and shows the rate at which tickets are resolved.


The individual ticket view allows the agent to use valuable user data to resolve a ticket quickly. It is also a valuable tool to determine the overall satisfaction and performance of an app.


Building a list of searchable FAQs is both simple and able to support multiple languages.


Installing Helpshift

  • Download the SDK for Windows 10
  • Install references and add the SDK reference
  • Add localization reference
  • Add theming references

Initializing Helpshift in Your App

Helpshift identifies each unique registered app utilizing a combination of 3 tokens.

  • API Key: Your unique developer API Key
  • Domain Key: Your Helpshift domain name without the “http” prefix or slashes
  • App ID: App’s unique ID

To initialize Helpshift, simply call Helpshift.Windows10.SDK. Helpshift’s install function.

For example:

using hs = Helpshift.Windows10.SDK.Helpshift ;
hs.Install(<apikey>,  <domain>,  <appId>);


By supporting Windows, Helpshift is able to assist CS teams across the spectrum of both mobile and desktop – allowing users a better experience and CS teams huge savings in time and efficiency. Abinash Tripathy and Baishampayan Ghose started Helpshift in 2012 – not only reinventing the customer service industry, but also collecting user feedback for app enhancements.

Netgear Nighthawk EX7000 Wifi Range Extender – Reduced To £75 delivered

** REDUCED 31/08/2016 TO £75 DELIVERED **

Continuing my clear out of equipment I have the following for sale:

Netgear Nighthawk EX7000 Range Extender, boxed as new.

This was purchased only a few months ago, however I cannot find the receipt at present.

It is in full working order, and has only been used for connecting a pc via ethernet to a wireless network.

Looking for £75 delivered. (was £95 then £85)

Advertised eslewhere

Price and currency: £75

Netgear Nighthawk EX7000 Wifi Range Extender – Reduced To £75 delivered

Lenovo announces convertible and detachable PCs with Windows 10

Today at IFA 2016, Lenovo announced great new additions to their multimode PC family, including the new Yoga 910 convertible laptop and the Miix 510 detachable. These new devices with Windows 10 arrive with the newest industry technology built-in, including the Yoga 910’s fingerprint reader that utilizes Windows Hello to simplify logging in.

Let’s take a look at a few of the devices announced today:

The Lenovo Yoga Book 2-in-1 tablet with Windows 10

The new Lenovo Yoga Book with Windows 10 is a 2-in-1 tablet designed for unmatched productivity while on-the-go. It’s thin and light – weighing less than two pounds – and the touchscreen allows you to easily take notes with Windows Ink or markup webpages in Microsoft Edge. The thin and light design, up to 13-hour battery life and 360-degree watchband hinge gives you the freedom to write and draw anywhere, matching the mobility of a smartphone without having to carry a laptop or detachable. The Yoga Book’s halo keyboard has built-in artificial learning software to learn and adapt to your typing habits, and lacks any physical keys, showing up as a solid white outline on the second panel only when it’s needed.

Other features include:

  • Powered by Windows 10
  • 64GB of memory
  • Up to 13 hours of battery life
  • 10.1-inch IPS FHD screen
  • Music and sound are enhanced with Dolby Atmos
  • Transitions easily between four modes – Browse, Watch, Create and Type
  • The standard real-pen accessory, a Wacom dual-use stylus, works as a stylus on the Yoga Book’s screen and also holds real ink tips so you can write on paper covering the multi-use keyboard panel

Pricing and Availability: Pricing for the Yoga Book with Windows 10 will start at $549 in the US. Pricing and availability may vary from country to country. All will be globally available beginning in September. In the US, the Yoga Book will be sold online by the end of October.

The Lenovo Yoga 910 with Windows 10

Click to view slideshow.

The Lenovo Yoga 910 is the world’s thinnest Intel Core i convertible laptop – just 0.56 in – and the ideal convertible for both work and entertainment. The Yoga 910 has an embedded advanced fingerprint reader so, with the touch of a finger, you can quickly log onto your PC using Windows Hello without entering a long password. It also offers a choice of a 4K or Full HD screen and near edgeless display (5mm bezel) that offers better screen area and better pixel density for sharper, clearer images.

Other features include:

  • Powered by Windows 10
  • Up to 15.5 hours of battery life
  • Available with up to Intel’s latest 7th Gen Core i7 processor
  • Music and sound are enhanced with Dolby Audio Premium
  • New all-metal unibody casing available in Champagne Gold, Platinum Silver and Gunmetal
  • The signature watchband hinge enables flexible usage modes –type in laptop mode, present in stand mode, watch videos in tent mode or browse in tablet mode

Pricing and Availability: The Yoga 910 starts at $1299, available starting in October 2016 on

The Lenovo Miix 510 detachable with Windows 10

The Miix 510 with Windows 10 gives you the format and functionality of a tablet with the comfort and convenience of having a full-size, fully functioning keyboard. With the laptop power of up to 6th Gen Intel Core i7 processor to create content, the Miix 510 detaches from its keyboard, turning into a standalone tablet for online entertainment. Combined with a full-size touchscreen, you can take notes, sketch, draw and create in any way you want using Windows Ink. The Miix 510 is versatile enough to carry you from day to night with up to 7.5 hours of battery life.

Other features include:

  • Powered by Windows 10
  • 2-inch touchscreen
  • Up to 1TB of PCIe SSD (solid-state drive) storage
  • Beyond Wi-Fi and Bluetooth, the Miix 510 includes optional LTE – so you can use a mobile network when you don’t have Wi-Fi
  • Weighs less than 2 pounds without the keyboard for easy carrying on-the-go
  • 280 individual pieces of stainless steel give the integrated kickstand 150-degree angle adjustment, so it’s comfortable to use

Pricing and Availability: The Miix 510 (keyboard included) starts at $599, available beginning in October 2016 on

Head over here for terms and conditions, discover more at and, and look for the new devices starting in October!