Welcome to 2018, the year of AI – Asia News Center

By Ralph Haupter, President, Microsoft Asia. This article was originally posted on LinkedIn.

If the history of human advancement has taught us one thing it is this: genuine step-change progress does not occur because of a single technology breakthrough, but a combination of multiple complementary factors coming together at the same time.

The Industrial Revolution, which began in the UK around 1760, was driven by an amalgamation of steam power, improvements in iron production and the development of the first machine tools.

Similarly, the PC revolution of the early 1970’s was the outcome of simultaneous advancements in micro-processing, memory storage, software programming and other factors.

Now, as we enter 2018, we are at the cusp of a new revolution, one that will ultimately transform every organisation, every industry and every public service across the world.

I’m referring, of course, to Artificial Intelligence – or AI – and I believe 2018 is the year that this will start to become mainstream, to begin to impact many aspects of our lives in a truly ubiquitous and meaningful way.

AI: Over 65 Years In The Making
The concept of AI is not new. In fact, it stretches back to 1950 when early computing pioneer Alan Turing famously posed the question “Can Machines Think?” and it would be another 6 years, in 1956, before the term “artificial intelligence” was first used.

So it has taken nearly 70 years for the right combination of factors to come together to move AI from concept to an increasingly ubiquitous reality. And there are three innovation trends driving its acceleration and adoption right now.

  • The first is Big Data. The explosion of Internet-connected devices, sensors and objects has expanded exponentially the amount of data the world is now producing. In this increasingly digital era, data is the “new oil”– a source of value and sustainable competitive advantage.
  • The second factor is ubiquitous and powerful Cloud computing. Today, anyone with an idea and a credit card can access the same computing power that, traditionally, only global multinationals or governments have possessed. Cloud computing is democratizing technology and accelerating innovation on a global scale.
  • The third factor driving AI capabilities is breakthroughs in software algorithms and Machine Learning that can identify sophisticated patterns implicit within the data itself. If data is the new oil, Machine Learning is, perhaps, the new combustion engine.

So, it is this combination of powerful industry trends, all maturing at the same time, that is accelerating – and democratizing – AI today.

AI Everywhere
My colleague Harry Shum, who leads our AI & Research Group, refers to the way in which AI will impact our lives as an “invisible revolution”. What he means is that, increasingly, AI will be everywhere—powering your online recommendation engine, acting as a virtual assistant chatbot for your bank account or travel agent, personalizing your newsfeed or guarding your credit card against fraud. AI will be more pervasive – and yet less invasive – than any previous technology revolution.

In particular, AI will be embedded seamlessly into existing, well-established products and services to enhance their capabilities. Let me share a simple example of how AI is helping me work more effectively today. I travel frequently and am often required to present to multinational, multilingual audiences during business trips across Asia Pacific. Now, with a small piece of AI technology called Microsoft Presentation Translator, I can help overcome any language barriers as PowerPoint can show real-time subtitles in more than 60 languages, simultaneously as I speak, during my presentations.

In business, AI will be used by most companies for at least some part of the value chain either in research and development, design, logistics, manufacturing, servicing or customer engagement. In fact, leading IT industry analyst IDC believes that by next year, 40% of digital transformation initiatives globally will be supported by AI capabilities[1].

And you do not need to be a start-up or hi-tech company to embrace the possibilities of AI, just have the vision and commitment to make it happen. Take, for example, Mitsubishi Fuso Truck and Bus Corporation (MFTBC), an 85-year-old Japanese auto manufacturer, which has given itself just two years to become a “100% digital operation” – complete with cloud-based capabilities in AI, the Internet of Things (IoT), and Mixed Reality (MR).

One of the initiatives they have recently implemented is an AI-powered chatbot where all its 10,000 employees can access information and assistance they need in a faster, more intuitive and reliable way. This significantly reduces the time employees spend on learning the Intranet site navigation, searching for information or calling each other for help. The company is now planning to extend chatbot technology to boost customer services, productivity, and maintenance across the whole company.

AI in 2018
As we stand at the cusp of the new year, I see four key AI developments happening over the next 12 months:

  1. Mass adoption of AI starts from 2018:AI adoption is set to soar in 2018 and beyond when organizations start to see clear benefits being reaped by AI innovators such as MFTBC. IDC forecast that worldwide AI revenues will surge past US$46 billion in 2020[2]. Closer to home, AI investment in Asia Pacific is predicted to grow to US$6.9 billion by 2021, expanding rapidly by 73% (CAGR)
  2. Ubiquitous Virtual Assistants: We will begin to see the adoption of broad-scale AI in the form of conversational AI chatbots in both consumer and business scenarios. In fact, Gartner predicts that by 2020 more than 85% of customer interactions with the enterprise will be managed without a human interaction and AI will be the key technology deployed for customer service[3].
  3. Democratizing data and decision-making: In a world where more data exists than ever before, the ability to deliver meaningful business insights from that data to the maximum number of relevant employees becomes of paramount importance. AI will be the key technology for making that happen by bringing together data from employees, business apps, and the world.
  4. Building trusted foundations for AI:There will be increasingly more discussions at governmental and industrial levels to create formal governance and regulations in the usage of AI. We saw these discussions with the onset of eCommerce and the advent of cloud technologies. It is critical for transparent public-private conversations to take place as they will shape how AI can benefit economies and societies in a fair, transparent and trusted way.

The future of AI burns brightly and I see 2018 as the year that will establish a solid foundation for the mass adoption of this exciting and vital technology.


[1] IDC Reveals Worldwide Digital Transformation Predictions, Nov 2017

[2] IDC, Worldwide Spending on Cognitive and Artificial Intelligence Systems Forecast to Reach $12.5 Billion This Year, According to New IDC Spending Guide, April 2017

[2] https://www.forbes.com/sites/ciocentral/2011/09/27/customers-dont-want-to-talk-to-you-either/#ff504bc70dcd

For Sale – NEW 960GB SSD Drive “San Disk SSD Plus”

Won this at work xmas raffle, but don’t need such a big capacity. New and Unopened.

Looking to sell outright (or trade for a new 250-275GB SSD drive / or brand new Google Pixel 2 XL).

Price and currency: 200
Delivery: Delivery cost is not included
Payment method: BT / PayPal Gift
Location: London
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

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Wanted – 1 TB SSD, 2x 2GB PC5300 laptop

Hi All,

I am after

1 TB SSD
2x 2GB PC5300 laptop to go in a Panasonic CF30

Let me know what you got.

Location: London

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For Sale – Wenger laptop bag , Logitech mouse , MacBook stand

New year clearout

Wenger laptop bag £20

Logitech m330 red mouse £10

Spinido Macbook stand £18

Spinido iPad stand £8

Jetech wireless MacBook keyboard £10

M-audio av32 monitor speakers £50

USB external dvd cd drive £10

Price and currency: Various
Delivery: Delivery cost is included within my country
Payment method: Bt
Location: london
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

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For Sale – Apple Airport Express – Model A1392 n Version

New version of the Airport Express that has spent most of its life in its box. Excellent condition, can be used to extend or create wireless network.

£99 new from Apple Store £40 including postage

Price and currency: 40
Delivery: Delivery cost is included within my country
Payment method: BT
Location: Northampton
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

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For Sale – I3 6100, msi h110m gaming, evo 212, coolermaster aio, gtx 980

Brand new sealed i3 6100 £90

New unused but has been opened msi h110m gaming motherboard £50

Unused Coolermaster evo 212 cpu cooler. Has had fan replaced with a corsair, don’t have original box. £20

New Unused Coolermaster lite 240 aio cpu cooler, don’t have original box £40

Price and currency: Various
Delivery: Delivery cost is not included
Payment method: Ppg or bt
Location: Northants
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For Sale – Apple MacBook 12″ 2016 Model. Inc USB C Hub

Apple MacBook 12″ 2016 Model. Space Grey

Post Crimbo clear-out continues. This is my wife’s laptop, that she has barely used, after acquiring it in an incentive at work in Oct 2017.

Spec:
Core M5
8GB Ram
512GB SSD

Fully boxed with charger and a Hootoo USB-C hub (SD Card reader, HDMI out, USB-A etc).

Condition:
I can’t see a single mark on it. Has been kept in a sort of frosted plastic case (included), but has been very lightly used, in any case.

Battery cycle count is just 23 . . . Apple warranty until Oct 2018.

It’s a lovely little machine, and I’ve tried to convince myself I’d use it, but it’s been sat gathering dust for about two months.

Still seems to retail for £1249 new and £1169 as an Apple refurb. Asking for £950 inc.

Price and currency: 950
Delivery: Delivery cost is included within my country
Payment method: BT or PPG
Location: Leamington Spa
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

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