MyAnalytics, the fitness tracker for work, is now more broadly available – Microsoft 365 Blog

MyAnalytics—the fitness tracker for work—will be available to everyone using Office 365 and Microsoft 365 Enterprise and Business suites that include Exchange Online. Previously, MyAnalytics was only available with an Enterprise E5 plan or as an add-on to E1 and E3 plans.

Via a personal dashboard, an Outlook add-in, and weekly emails, MyAnalytics summarizes how you spend your time at work, then suggests ways to work smarter—from cutting unproductive meeting time to reducing time spent working after hours. It even uses artificial intelligence (AI) to help you stay on top of your to-dos by flagging commitments you’ve made in email.

The MyAnalytics dashboard.

New insights give a more complete picture of how you spend time at work

As we continue to evolve the product, today we’re also making MyAnalytics insights more well-rounded. MyAnalytics currently provides insights based on time spent in Outlook emails and meetings, and Skype for Business calls and chats. This month, we’re adding new insights based on your Microsoft Teams calls and chats, as well as signals from documents you’re working on that are saved in OneDrive and SharePoint. With 329,000 organizations and 87 of the Fortune 100 using Teams, this takes us one step closer to providing you with a more complete picture of how you’re spending time at work.

MyAnalytics Outlook add-in and weekly email.

A recent Gallup study found that two-thirds of full-time employees say they experience burnout at work. Multiple factors are contributing to burnout—such as the increased pace of work, a rise in collaborative work like chats, emails, and meetings, and the continuing trend of technology blurring the lines between work and life. Our customers tell us they’re looking for ways to address these challenges by helping employees find time to focus, improve work-life balance, build better meeting habits, and create deeper connections with their colleagues. By making MyAnalytics features more broadly available to our millions of customers, it is our goal to make work days around the world a little more balanced and fulfilling.

Availability: MyAnalytics insights from Microsoft Teams and documents saved in OneDrive or SharePoint will begin rolling out to existing customers with MyAnalytics in January 2019. With today’s updates, MyAnalytics features will be available for Microsoft 365 E3, Business, and Office 365 E3, E1, Business Premium, and Business Essentials plans. MyAnalytics functionality will roll out in phases, beginning with the Outlook add-in. Beginning mid-March, 2019, MyAnalytics licenses will be assigned and activated; however, users will not be able to see any MyAnalytics functionality. In mid-April, admins will begin to see a toggle in the Exchange Admin Center that supports tenant-level management of MyAnalytics functionality. The add-in functionality will begin rolling out on May 15, 2019.

Note: Today, we’re also announcing new security and compliance packages for our enterprise customers. Please read Introducing new advanced security and compliance offerings for Microsoft 365 to learn more.

Editor’s note 3/15/2019:
This post has been updated to reflect the most current availability of MyAnalytics features.

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Author: Steve Clarke

Cybersecurity partner program efforts take flight

John Moore and Spencer Smith

Cybersecurity partner program activity continues to intensify, with Flashpoint, Centrify and Portnox among the latest vendors to update or launch such initiatives.

Flashpoint, a New York company that specializes in business risk intelligence, this week reported its Global Channel Program has expanded 150% year over year since the company rolled out its partner effort in 2017. Ayesha Prakash, senior director of worldwide channels and partnerships at Flashpoint, said the percentage of the company’s business through partners grew to 45% in 2018. The company’s board has set a goal of 50%-plus channel contribution in 2019, but Prakash said her goal is to eventually generate all of Flashpoint’s business through partners.

She called channel partners a “force multiplier” to educate the market: “They get us in front of the right audience.”

Ayesha Prakash, senior director, worldwide channels and partnerships at FlashpointAyesha Prakash

Prakash said Flashpoint partners help identify project opportunities, making the company aware of requests for information and requests for proposals that it might otherwise miss. Flashpoint has about 200 customers globally in the government and private sector.

The company plans to launch mini channel programs to address the specific needs of partners within geographic regions such as the Americas, Asia Pacific and EMEA. Those programs will operate within the global program for Flashpoint partners.

They get us in front of the right audience.
Ayesha Prakash Senior director of worldwide channels and partnerships, Flashpoint

Centrify, meanwhile, has debuted a three-tier cybersecurity partner program dubbed the P.E.A.K Performance. The Santa Clara, Calif., company, which focuses on zero-trust privilege, has organized its partner initiative into silver, gold and platinum levels.

The entry-level silver tier offers self-serve support and the lowest level of discounts. The gold tier provides focused support, medium discounts, while the platinum tier offers the highest level of support and discounts. Qualification for tiers is based on the extent to which partners pursue multi-competency requirements, according to the company.

John Andrews, vice president of worldwide channels at Centrify, said the company’s previous partner program also had a tiered structure. The new program has rebuilt the tiers to reflect Centrify’s repositioning in zero-trust privilege. Centrify has augmented the familiarity of the tiered structure with additional program features such as new accreditation programs, marketing campaign packages and portal functionality.

Centrify has selected distributor Tech Data to support its new channel program.

“Our aim here is to onboard all new partners via Tech Data and then make a gradual transition for all others who have had direct relationships with Centrify in the past,” Andrews noted.

Centrify transacts the majority of its business through the channel. The new program is geared toward a range of partner groups, including traditional value-added resellers, direct marketing resellers, managed service providers (MSPs), managed security service providers (MSSPs) and distributors.

Andrews said Centrify also has a substantial presence in channels targeting the federal market and the state, local and education (SLED) market. The company also works with global systems integrators and has a stand-alone referral program “for a select and niche group of individual influencers working with Centrify,” he added.

Also in the cybersecurity partner program arena, Portnox, a network access control (NAC) vendor based in New York, recently unveiled a global program for MSPs and MSSPs. The company said its Portnox Sphere MSP/MSSP Program lets partners provide NAC as a service, without the need for hardware or software investments.

Program features include an MSP pricing model based on the total devices under management and an additional MSP partnership level discount. The Portnox channel effort also offers the ability to customize security integrations, providing security stacks tailored to customer and partner requirements.

The new and updated programs continue a trend in recent years where cybersecurity vendors have enlisted channel partners to expand their sales and services reach.

VMware to relaunch partner program in 2020

VMware has revealed a redesigned partner program, slated to go live in early 2020. The program aims to engage channel partners in simpler and more flexible ways, VMware said.

The new Partner Connect program will feature three tiers — Partner, Advanced Partner and Principal Partner — with incremental benefits. Tier levels will be based on earning VMware Solution Competencies and sales and/or consumption targets. Principal Partner status, which will require Master Services Competencies, will have access to deployment and consumption incentives, as well as joint business planning and co-selling with VMware, the company said.

VMware said it will provide support, resources and education to help partners prepare for the new Partner Connect program.

VMware this week also expanded its Master Services Competencies. Partners can now pursue a competency for offering professional services for VMware Cloud on AWS.

Additionally, VMware said partners can tap a new incentive for hyper-converged infrastructure sales. The vendor said new VMware vSAN customers can purchase three nodes of vSAN licenses for the price of two. The HCI Partner Sales Incentive will be available for a limited time, VMware added.

TBI points partners to mobility opportunities

Distributor Telecom Brokerage Inc. (TBI) said it is looking to help partners to shore up their mobility practices this year.

The company said the pivot to 5G opportunities will be a major theme at its upcoming partner conference, the BIG Event, held in Chicago on May 9. In addition to 5G, TBI will also highlight other growth areas, such as call center as a service and mobile device management (MDM) offerings, at the conference.

“I think it is not unreasonable to say that in the future an end user, like a network manager, is going to have a wireless network to manage that is just as important as their MPLS network — maybe more important if you think of the future of work,” said Dave Landsberger, director of training and events at TBI, based in Chicago.

He said the challenge for partners in regard to 5G today is that “the hype machine is in full effect and the product just isn’t there yet.” But partners should be preparing their businesses for when 5G-enabled networks become prevalent. Additionally, he noted that 5G will open up “a huge marketplace” around repurposing 4G networks for IoT. He said 4G “is really the future of IoT.”

Landsberger also said MDMs services are seeing greater traction among SMB and midmarket customers. He said that providers in the past have offered MDM services at a high entry point, generally targeting enterprise customers. “Now I am seeing providers drop that threshold down as they realize smaller businesses are becoming much more mobility focused,” he said. “That is actually opening up a lot more SMB and midmarket opportunities for partners to … have significant conversations with their customers about saving them money on their wireless networks.”

M&A update: Access, Calligo do deals

Access, a records and information management services provider, based in Woburn, Mass., has acquired Montaña & Associates, an information governance consulting firm that specializes in retention policy and schedule creation.

Calligo, an MSP and data privacy specialist, based in Jersey, Ont., has acquired Connected Technologies Inc., an outsourced IT and cloud services company in Brampton, Ont. The deal is Calligo’s third acquisition in Canada. The company previously purchased 3 Peaks and Mico Systems. The acquisitions make Calligo among the largest MSPs in the Toronto metropolitan area, according to the company.

Other news

  • Faction, a Denver-based MSP focusing on VMware Cloud on AWS, has secured $14 million in financing in an investment round led by Dell Technologies Capital. The funding will be used to extend the reach of the company’s hybrid disaster recovery as a service across public clouds, expand its data center footprint and provide deeper integrations with storage portfolio offerings to support multi-cloud storage.
  • Google Cloud Next ’19 will run April 9 to 11 in San Francisco. But before that event launches, Google Cloud and premier partner Agosto will co-host NCAA Final Four activities in Minneapolis, where Agosto is based.
  • Oracle NetSuite introduced SuiteLife, a partner engagement initiative, for selling its cloud ERP systems. SuiteLife provides programs, training and tools to jumpstart a NetSuite practice in 90 days, the company said.
  • Excelero, a software-defined block storage vendor, has signed a global reseller agreement with Lenovo Data Center Group. Under the deal, Lenovo partners and customers can purchase Excelero NVMesh software-defined block storage products with sales of Lenovo data center servers, Excelero said.
  • CGS, an outsourcing firm based in New York, is tapping robotic process automation vendor UiPath to automate its global outsourcing services business, including its business process outsourcing contact centers.
  • Upland Software Inc., a maker of cloud-based enterprise work management products, has rolled out a professional services automation The Austin, Texas, company’s Upland PSA includes proposal automation, voice of the customer and employee surveys, customer reference management and business intelligence in addition to services automation.
  • A newly released Accenture report identified genomics, biomarkers and companion technologies as a combination expected to serve as the biopharmaceutical sector’s “new growth machine.”
  • DynTek Inc., a professional technology services provider based in Irvine, Calif., has launched a security operations center in Albany, N.Y. The facility will provide DynTek clients with cybersecurity threat protection, monitoring, management and alerting, according to the company.
  • Sensemetrics Inc., an industrial IoT company, has rolled out its Global Strategic Alliance Member Program.

Market Share is a news roundup published every Friday.

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For Sale – M-ITX Desktop Computer – Intel Atom – 2GB DDR3 Ram – 500GB Hard Drive – Slim DVD – Windows 7 Pro

I have a Mini-ITX build for sale.

The motherboard and case are new, never used before, the ram was taken from another machine, the hard drive has been used before but is in full working order.

Running Windows 7 Professional already activated with a key.

Mini-ITX case
Jetway Mini-ITX NC9KDL-2550 Motherboard
2GB DDR3 Ram
Seagate 500GB Hard Drive
Intel Atom 1.86Ghz CPU
Slim DVD Re-writer drive
PS/2 Mouse
PS/2 Keyboard
HDMI
VGA
USB 2.0
2 X Ethernet
SPDIF

Power cable included.

Price and currency: 40
Delivery: Delivery cost is included within my country
Payment method: paypal or bt
Location: leeds
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

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Microsoft Edge preview builds: The next step in our OSS journey | Windows Experience Blog

In December, we announced our intention to adopt the Chromium open source project in the development of Microsoft Edge on the desktop. Our goal is to work with the larger Chromium open source community to create better web compatibility for our customers and less fragmentation of the web for all web developers.
Today we’re embarking on the next step in this journey – our first Canary and Developer builds are ready for download on Windows 10 PCs. Canary builds are preview builds that will be updated daily, while Developer builds are preview builds that will be updated weekly. Beta builds will come online in the future. Support for Mac and all supported versions of Windows will also come over time.
In these first builds we are very much focused on the fundamentals and have not yet included a wide range of feature and language support that will come later. You’ll start to see differences from the current Microsoft Edge including subtle design finishes, support for a broader selection of extensions and the ability to manage your sign-in profile. We look forward to people starting to kick the tires and will be refining the feature set over time based on the feedback we receive.
Along with what’s visible in the browser itself, we’ve also begun to make contributions back to the Chromium open source project. These include areas like accessibility, touch, ARM64 and others. We’re working directly with the teams at Google and the broader Chromium community on this work  and appreciate the collaborative and open discussions. We look forward to continued engagement with the community to progress Chromium in these areas and others.
We hope those of you who are comfortable testing early software or are part of the open source community developing browsers will use these builds at least a little bit every day. Ultimately, we’re looking for your feedback – what’s working well, what’s not working and what things you’d like to see in the final product. The more you use early builds and give us feedback, the better we can make the final product. In fact, your use at this early stage helps us find bugs that we can fix for not just the next version of Microsoft Edge, but other browsers built using Chromium as well.
If you’re ready to participate, we invite you to visit the Microsoft Edge Insider site and download now. You can also read more about the new preview builds and our participation in the Chromium community on the Microsoft Edge Developer Blog.
As a reminder – people using current Microsoft Edge who don’t feel comfortable trying out early software, there’s nothing you need to do now. The Microsoft Edge you use today isn’t changing. However, if you’d still like to follow along with the latest, check out the Microsoft Edge Insider site.
Thank you to everyone who is engaging with us on this work. We look forward to sharing more details and updates as we continue on the journey.
Thanks,JoeB

Updated April 8, 2019 9:40 am

New features for IT pros

Today, we’re announcing several new Microsoft 365 enhancements to help IT reduce costs, increase security, and boost employee productivity.

Here’s a quick summary:

  • Windows Virtual Desktop is now in public preview, providing the best virtualized Microsoft 365 experience across devices.
  • Microsoft Defender Advanced Threat Protection (ATP) now supports Mac, extending Microsoft 365 advanced endpoint security across platforms.
  • The new Microsoft Threat and Vulnerability Management (TVM) capability in Microsoft Defender ATP will help detect, assess, and prioritize threats across endpoints.
  • Office 365 ProPlus will now include the Microsoft Teams app, enabling a new way to work.
  • We’re reducing the time it takes to apply Windows 10 feature updates, making it easier to deploy and service Windows 10.
  • We’re enhancing Configuration Manager and Microsoft Intune with new insights and deployment options to make it easier to manage your devices across platforms.
  • Microsoft 365 admin center is now generally available.

Virtualize Windows 10 and Office 365 on Azure with Windows Virtual Desktop—now in public preview

Today, we’re happy to announce the public preview of Windows Virtual Desktop. Windows Virtual Desktop is the only service that delivers simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments in a shared public cloud. With Windows Virtual Desktop, you can deploy and scale your Windows desktops and apps on Azure in minutes, with built-in security and compliance.

For more information about Windows Virtual Desktop or how to get started with the public preview, read the full announcement and watch the new Mechanics video.

Address risks and protect more of your Microsoft 365 devices and endpoints with Microsoft Defender ATP—now in public preview

New today, we’re extending support for our Microsoft Defender threat protection platform to Mac. And because we’re extending support beyond the Windows ecosystem, we’re renaming the platform from Windows Defender Advanced Threat Protection (ATP) to Microsoft Defender Advanced Threat Protection (ATP). Starting today, Microsoft Defender ATP customers can sign up for a public preview. For more information, visit our Tech Community blog.

We’re also announcing Threat and Vulnerability Management (TVM), a new capability within Microsoft Defender ATP, designed to empower security teams to discover, prioritize, and remediate known vulnerabilities and misconfigurations exploited by threat actors. Using TVM, customers can evaluate the risk-level of threats and vulnerabilities and prioritize remediation based on signals from Microsoft Defender ATP. TVM will be available as a public preview for Microsoft Defender ATP customers within the next month. Learn more about it in our Tech Community blog.

Today’s security announcements are an important milestone in our Microsoft 365 endpoint security journey. For more details, check out Rob Lefferts’s post on the Microsoft Security blog.

Enable a new way to work with Office 365 ProPlus and Teams—starting in March

Starting in March, new installs of Office 365 ProPlus will include the Teams app by default. As a “hub for teamwork,” Teams combines chat, voice, video, files, meetings, and calls into a single, integrated experience.

In addition, the default installation for ProPlus will now be 64 bit, enabling better reliability and more effective use of newer PC hardware. If you have earlier 32-bit installs, a soon-to-be-released in-place upgrade from 32-bit to 64-bit Office 365 ProPlus will allow you to upgrade the Office apps without uninstalling and reinstalling.

Reducing the time required for Windows 10 feature updates—starting with version 1709

We made important changes to the Windows update process. Starting with Windows 10 version 1709, devices are updating up to 63 percent faster. Additionally, with the release of Windows 10 version 1703, we’ve seen a 20 percent reduction in operating system and driver stability issues.

Simplify and modernize management with Configuration Manager and Intune

Configuration Manager current branch offers CMPivot for real-time queries and updates to management insights that help with co-management readiness. What’s more, you can now take advantage of new deployment options, including phased deployments and configuring known-folder mapping to OneDrive.

Mobile Device Management (MDM) Security Baselines are now in preview in Intune. These baselines are a group of Microsoft-recommended configuration settings that increase your security posture and operational efficiency and reduce costs. We’re also announcing several new Intune capabilities for unified endpoint management across devices and platforms.

Check out What’s new in Microsoft Intune and Configuration Manager for more detailed information on our broad unified endpoint management investments.

Manage Microsoft 365 with a new admin center—rolling out now

We’re also announcing the that the new Microsoft 365 admin center, previously in preview, will become the default experience for all Microsoft 365 and Office 365 admins. Admin.microsoft.com is your single entry point for managing your Microsoft 365 services and includes new features like guided setup experiences, improved groups management, Multi-Factor Authentication (MFA) for admins, and more.

For more information on this new release, check out the detailed post on the Microsoft 365 Tech Community blog.

More at Microsoft Ignite: The Tour in Amsterdam

We’re sharing more on each of these announcements this week at Microsoft Ignite: The Tour in Amsterdam. I’ll be there to co-present a session with Jeremy Chapman on “Simplifying IT with Windows 10 and Office 365 ProPlus.” You’ll have a chance to learn more from many of my colleagues in the teamwork, modern desktop, and security sessions. I hope to see you there!

Editor’s note 3/21/2019:
Blog post was updated to correct information regarding Configuration Manager current branch.

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Author: Steve Clarke

How to automate with PowerShell in Windows Server 2019

Microsoft developments improved server management with Windows Server 2019, but administrators must still learn how to automate with PowerShell to expand their capabilities.

PowerShell transitioned to an open source model, and it continues to evolve alongside Microsoft products. However, newcomers and even veteran administrators can get overwhelmed by the resources available with new product releases. The growing cross-platform community further expanded PowerShell resources, making it difficult for admins to know where to begin their PowerShell journey.

The book Windows Server 2019 Automation with PowerShell Cookbook by Thomas Lee can help IT pros learn, with step-by-step recipes, how to automate with PowerShell in Windows 2019 and how to take advantage of community modules for Active Directory, file systems and security.

The latest version of Windows Server included Windows PowerShell 5.1, but admins could bypass the need for scripting skills with the Windows Admin Center.

Lee, a senior partner for PS Partnership, has followed the changes to PowerShell since its beginnings in 2003. In this Q&A, Lee discusses why admins still need PowerShell, the expanding use of the configuration tool and the future of the scripting language.

What changes did you see going from Server 2016 to Server 2019?

Thomas Lee: If you know 2016, 2019 is very comfortable. At the time I wrote the last book, the idea was to try and do everything in pure PowerShell. It turns out that a lot of stuff in Windows just doesn’t have good PowerShell coverage.

In this book, the big change is using third-party modules. I was trying, for example, to include stuff about .NET objects to set access control lists using the NTFS [New Technology File System] security third-party module that allows you to manage access on file stores. Rather than trying to play around with the underlying .NET framework objects themselves, you just use the module. This book is much more about using the great community stuff that’s out there rather than trying to do everything PowerShell out of the box.

Another big difference is the documentation has changed. When we did the 2016 book, the documentation was spread across TechNet at microsoft.com and it was awful. There were bits of work [that were] incorrect, simple typos and stuff that was just plain wrong, so it didn’t work.

That now has been replaced by docs.microsoft.com, which is a whole new world. It’s all open source and based on GitHub. In light of the first book, I must’ve fixed 50 errors in the documentation.

That openness of the source of PowerShell, but also the documentation, is just fantastic. IT pros can have a higher confidence level in the documentation. When they do find stuff, they can get it fixed.

Do administrators still need to automate with PowerShell when they can use the Windows Admin Center (WAC) with Windows Server 2019?

Lee: If you are managing a large suite of applications, WAC gives you a lot of flexibility and a lot of features. The Admin Center will be good for some people, but more for reading what’s going on rather than changing what’s going on.

For the small media businesses, Windows Admin Center would be great for people that don’t want to learn PowerShell, but then you’re always going to be limited to what the Windows Admin GUI designer has decided to give you.

I’m probably not going to be using it to configure 200 Exchange Servers or 2,000 IIS [Internet Information Services] servers. Windows Admin Center would think that very difficult to do much with. There’s just so much value, you wouldn’t be able to see the wood from the trees.

For the small media businesses, Windows Admin Center would be great for people that don’t want to learn PowerShell, but then you’re always going to be limited to what the Windows Admin GUI designer has decided to give you.

What are some third-party modules that are essential to work with Windows Server 2019?

Lee: NTFS security is one of them. There are updates to PSReadLine and if you’re using the desired state configurations, almost anything non-trivial is going to require a module that does not ship in the box. A lot of them are actually written by people at Microsoft and are extremely high quality.

The change is really relying on community sponsored things. That reflects the openness that Microsoft has around PowerShell.

What tasks can you use PowerShell to complete in Windows Server 2019?

Lee: My book looks at individual features of Windows and how to do the basic installation setup. That’s a challenge.

I want to install the Dynamic Host Configuration Protocol and I know roughly what I want to do. How do I break that down into what I have to do? It’s fairly practical.

An example might be securing an SMB [server message block] server in a file server and making that secure so you could disable the SMB1 protocol. You could turn on package signing and package encryption to avoid spoofing man-in-the-middle attacks.

I also show PowerShell techniques not specifically related to Windows, but how to do some operations in PowerShell. For example, there are a couple of ways to remove Active Directory objects. One is Get-Remove. I get the users I’m interested in and I pipe those to remove AD users.

The other way is just doing the remove directly. The two different ways to do it have advantages and disadvantages. I show those different approaches to PowerShell.

We also show some practical uses of some of the internals, like the performance handling, performance logging and alerting subsystem, which allows you to grab performance data. We’ve got that framework to actually plot that. It’s bringing to life stuff that a lot of IT pros probably don’t even know exists in the operating system.

In Exchange Online, the GUI does certain things, but not everything. You have to use PowerShell. I suspect that there’s probably parity in Windows Server 2019, but the GUI just doesn’t scale. There might be some things you can’t do.

For example, Hyper-V — I’m not sure there’s a way to enable embedded identity virtualization without PowerShell. There are probably places you have to use PowerShell, but to some degree, that’s not the reason we’re excited about PowerShell. PowerShell is all about automation, about making things more reliable and so on. The GUI just did not scale. It’s not repeatable. It’s not reliable.

What is the future of PowerShell?

Lee: Having been involved in PowerShell since the very first presentation in the autumn of 2003, it seems that PowerShell is going in two directions at the same time.

One is cross-platform. We now have PowerShell for Linux and Mac. It’s become more and more mainstream. There’s no longer 38 incantations and magic spells you have to whisper to get PowerShell installed on those platforms.

Now, why is PowerShell 6.0 such a big deal? It is based on PowerShell Core, which, again, is open source. Taking the Windows out of PowerShell is the other side of a huge push to PowerShell.

A trend, which is not so much PowerShell as industry-wide, is the push to the cloud. The way Microsoft is positioning, the cloud is the future — when PowerShell can go do an AI job on Office 365 in the cloud. You know that’s where Microsoft’s going — away from on premises up to the cloud.

How is the community around PowerShell growing?

Lee: In that dark room back in 2003, what Jeffrey [Snover] was saying about how the community could be useful here, and I can see that there’s a framework in PowerShell — the command structure, the module structure and so on — that allows for third-party additions. Rather than making it difficult, which any vendor might do to protect themselves, Microsoft just moved out of the way to let the committee go, and you now have fantastic security support.

Spiceworks, PowerShell.org and Reddit today are but a few places you can get great PowerShell help. It’s opened up third-party publishing. You’ve got millions of downloads coming from PS Gallery to the community. There’s just an openness there which is all about how to solve problems, not about whether Microsoft is evil or Windows is evil.

The conversation has moved on with cross-platform in a really good way. Part of that is a change in Microsoft themselves.

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LogMeIn Bold360 updates improve chatbot customer experience

LogMeIn hopes to eliminate common barriers to positive customer interactions with new features for Bold360, its chatbot and customer experience platform. The Bold360 update includes new tools aimed at streamlining communication between the customer, the chatbot and the human agent, as well as simplifying and expediting how agents solve customer problems behind the scenes.

While chatbots are effective in handling routine concerns and quickly identifying the customer issue before passing off to an agent, they lack human empathy and understanding, often leading to confusion or frustration on the customer end, according to LogMeIn. Clients use LogMeIn Bold360’s three new features — Discussions, Join Chat and Bot to Agent Chat Reassignment — to target this issue and deliver personalized customer engagements.

Bold360 Discussions allows agents to quickly start a behind-the-scenes conversation with another agent or supervisor to ask for assistance, consequently minimizing handle times, increasing first-call resolution, and ensuring a seamless hand-off to another agent if necessary. This also supports coaching between agents — and ultimately decreases onboarding time, according to LogMeIn — by allowing one to assist without directly being involved with the customer.

Within Discussions, Join Chat allows two support agents to communicate with the customer at the same time, decreasing the possibility of miscommunication and eliminating the need for the customer to repeat themselves.

The third new feature, Bot to Agent Chat Reassignment, allows supervisors to manually intervene in chatbot conversations — rather than wait for the chatbot to reroute to an agent — if the agents believe human assistance would be more effective.

“Artificial intelligence is perfectly suited for some things, but it isn’t a replacement for human intelligence,” said Ryan Lester, director of customer engagement technologies at LogMeIn, in a recent press release. “[The Blog360 update] focuses on the agent and ensuring they have the tools and technologies to take on more complicated challenges and ultimately be human when humanity is needed most.”

LogMeIn offers three subscription plans, targeting SMBs and larger enterprises. Pricing is based on a per seat basis, according to LogMeIn.

LogMeIn and Bold360 compete in the same space as larger, more established platforms such as LiveChat, LiveAgent, Zendesk and Intercom, among others. According to Gartner Inc., the chatbot market is expected to grow; Gartner projects that by 2020, 25% of customer service operations will integrate chatbot technology — in 2017, that figure was less than 2%.

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For Sale – Watercooled PC (i7 4770K, GTX 980ti, 16GB DDR3, Corsair AX860) 480mm + 420mm Rads

Plan to strip this down. Would like to sell as complete system first.

Price: 1,100 GBP

Case:
Phanteks Enthoo Primo (includes PWM fan controller)

IMG_20190211_125918.jpg

Price and currency: 1,100 GBP
Delivery: Delivery cost is not included
Payment method: BT
Location: Bristol / North Somerset
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

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