For Sale – Brand new Alienware m15 R2 (i7, RTX 2070, 256GB SSD)

I won this beautiful piece of equipment at a conference in NL a couple of weeks back but I use a Macbook Pro for work and don’t game so it’s been sitting around collecting dust and now, trying to fund a start-up it’s a good opportunity for me to sell.

It’s never been used, the lid has been opened once to take the picture for this thread and it’s never been out of the box. Seals still on the screen. Did a bit of research and these are real state of the art machines, not too clunky and the keyboard isn’t obnoxiously small – over-all I think whoever buys it will have a hell of an experience.

I’ve sold phones on here and also a Macbook Pro without issue! Also, i’ll link my ebay profile where I used to sell refurbed phones if anyone wants to check my rep.

I will be posting for FREE using the most competent and reliable logistics companies so either DHL or DPD – tracked a signed for next day delivery. No RoyalMail BS in this thread!

(Also, the box has the plastic on it because DHL stick their labels in a sticky bag)


9th gen Intel Core i7 9750H
RTX 2070 8GB GDDR6
15 inch FHD 60hz display
Comes with Win-10 pre installed.

Also comes with European power adapter (as I won it in NL) so a UK wall adapter will work fine.

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For Sale – Ryzen 2600 and B450 Motherboard

CPU and Motherboard bundle.


Selling a bunch or PC Hardware, was initially going to sell as one system, but now selling for parts.

Ryzen 5 2600 with box cooler £105 inc P&P

ASUS TUF Gaming B450M-PLUS Micro ATX Motherboard £80 inc P&P

CPU + Mobo combo: £180 inc P&P

CPU: Ryzen 5 2600
GPU: AMD Asus Dual RX 580 4GB SOLD
RAM: 8GB DDR4 2666Mhz SOLD
PSU: 600W 80+ wired power supply SOLD
Motherboard: Asus TUF B450M-Plus Gaming
Cooling: AMD Stealth cooler, 2x Corsaier OEM ML140 140mm fans, 2 Fractal white LED fans SOLD
Storage: 240GB SSDSOLD
Case: Fractal Focus G Case – BlueSOLD

Price and currency
Delivery cost included
Delivery Is Included
Prefer goods collected?
I have no preference
Advertised elsewhere?
Advertised elsewhere
Payment method

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Cisco acquisition of ThousandEyes has many user benefits

Cisco plans to acquire internet intelligence vendor ThousandEyes. The acquisition, announced this week, would give Cisco customers better visibility into internet connections among the data center, branch offices and multiple cloud providers.

The Cisco acquisition is expected to be complete by the end of October. After the transaction closes, Cisco’s software-defined WAN customers would be the first to benefit from the combined company, said Shamus McGillicuddy, an analyst at Enterprise Management Associates.

Like most SD-WANs, Cisco’s Viptela product provides users with solid visibility into the virtual network, or overlay, between the SD-WAN at the branch and cloud applications. With ThousandEyes, Cisco would also provide intelligence on the underlay’s performance, which would be the public internet.

“Cisco has the opportunity to offer integrated visibility into both layers of a hybrid network,” McGillicuddy said.

ThousandEyes monitors the performance of traffic paths over the internet through software agents running on dozens of facilities owned by AWS, Google Cloud and Microsoft Azure. The vendor also has agents in the data centers of colocation partners, such as Equinix and Cogent, in more than 150 cities.

ThousandEyes customers also deploy agents on the virtual private clouds companies create to run applications on the infrastructure of public clouds. As a result, the vendor’s customers view internet performance from the software running on a cloud provider to the end user.

ThousandEyes and Cisco AppDynamics

Cisco is likely to provide some integration between ThousandEyes technology and AppDynamics, McGillicuddy said. The latter is Cisco’s product for monitoring the performance of applications and computing infrastructure in the data center.

ThousandEyes has many customers using its technology and AppDynamics as their primary performance management products, the company said.

McGillicuddy said Cisco could also package ThousandEyes with Cisco’s Duo Security two-step authentication service and its AnyConnect VPN software. The combination would provide Cisco customers with tools for improving application access for people working from home during the COVID-19 pandemic.

“This is something that is so important right now with so many people working from home,” McGillicuddy said. “I urge Cisco to focus on this opportunity.”

Cisco did not disclose how much it was paying for ThousandEyes, but Bloomberg reported the cost of the Cisco acquisition was nearly $1 billion. Cisco planned to fold the company into the networking services business unit.

ThousandEyes CEO and co-founder Mohit Lad will become general manager of the ThousandEyes operation, with CTO and co-founder Ricardo Oliveira continuing to lead product development.

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SAP, InstaFreight partner to reduce freight costs, complexity

Shipping goods across Europe may get easier for businesses as SAP Logistics Business Network is now integrated with InstaFreight’s digital forwarding services, which has digitized manual freight processes.

With the integration, SAP Logistics Business Network users can access InstaFreight services like automating administrative tasks and obtaining instant quotes from carriers. The idea is to reduce complexity in logistics, as well as save on time and costs in getting freight transportation contracts, said Paige Cox, SAP head of digital supply chain business networks. Users of the SAP Logistics Business Network will have access to more than 12,000 carrier companies through one contractual party via InstaFreight.

Paige CoxPaige Cox

The integration of SAP Logistics Business Network with InstaFreight in Europe is similar to a partnership SAP announced last year with Uber Freight, a North American based digital forwarding company.

Based on the SAP Cloud Platform, SAP Logistics Business Network enables companies to manage logistics transactions, exchange documents with business partners and get visibility across the digital supply chain, Cox said.

“We launched SAP Logistics Business Network a couple of years ago with the idea that logistics is an essential part of the supply chain for all parties — supplier, operator, manufacturer, customer,” Cox said. “Logistics, by its nature, is network-based because you always have to count on your relationship with your trading partner and the success of that relationship is very much determined by logistics providers.”

Aggregating and orchestrating logistics

SAP Logistics Business Network is essentially a logistics data aggregator and business process orchestrator that digitally connects the demand chain with the supply chain, Cox said.

It focuses on three aspects of logistics management, according to Cox. One is freight collaboration, which handles the processes of freight management, from getting a tender to settlement. Two is visibility, which enables global track-and-trace of goods in transit and allows companies to analyze shipper performance. Three extends the traceability and end-to-end supply chain visibility down to the level of the raw material provenance, so customers are able to know the origins not only of goods, but of all the parts of raw material in the supply chain.

Markus DoetschMarkus Doetsch

InstaFreight, based in Berlin, is a digital forwarding company that connects shippers and carriers across Europe, said Markus Doetsch, InstaFreight CTO.

For shippers, it offers an end-to-end platform for all transportation requirements, including the quotation process, booking, fulfillment, track-and-trace services with real-time ETAs and information about delays, and the bill settlement process, Doetsch said.

On the carrier side, InstaFreight relies on a network of about 12,000 carriers that can be matched to the shipper.

“It’s our job to find the right carrier for this load that we already accepted,” Doetsch said. “So we’ll find a carrier that has capacity available that matches the requirements of the load that the customer has. Ideally it’s a carrier that has driven that route before or has driven for that particular customer before.”

Reduced complexity

The integration with the SAP Logistics Business Network provides InstaFreight customers access to a system that reduces complexity and delivers services quickly, Doetsch said. For example, a shipper may have to call around to get quotes from carriers before they can contract to move their goods.

“This is a pretty tedious process, and, even if they have a sophisticated ERP platform like SAP, most of the carriers that they work with will not be integrated with such a platform,” he said. “In concrete terms, it just means that if you are sending out a request for quotation, you don’t have to send these around by email or by phone. Within the SAP Logistics Business Network, you can immediately get a quotation back within fractions of a second, and through InstaFreight, you have access to these smaller carriers that you would otherwise be unable to reach.”

InstaFreight’s flexibility in pricing and capacity is particularly useful now during the COVID-19 crisis when a company’s regular carrier network may not be able to accept shipments, Doetsch said.

SAP Logistics Business Network is essentially a network of networks that relies on partners like InstaFreight in Europe and Uber Freight in North America for digital freight forwarding services, Cox said.

“Our partner strategy has been to bring all the pieces together and bring that benefit of one-stop shopping on SAP Logistics Business Network,” she said. “Partners are selected not only for quality of technology, but also for quality of services and people. InstaFreight is one that we saw a lot of potential in, and now is the right time to really deliver this kind of agility to the customer.”

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Wi-Fi vendors pitch people tracking for COVID-19 safety

Leading Wi-Fi vendors have tailored their products to accommodate companies that want to use their wireless networks to lower the chances of a COVID-19 outbreak in their buildings.

Aruba and Juniper Networks have positioned their wireless systems as a means for collecting data that companies could use for contact tracing after an employee is infected with the virus. On the other hand, Cisco is focusing on companies that want to enforce physical distancing requirements in buildings to reduce the chances of the infection spreading.

Juniper said companies could use its Mist Wi-Fi access points to track employees outfitted with badges that emit a continuous Bluetooth signal. Mist’s cloud-based analytics engine would let organizations identify people with whom an infected person had been in close contact. It would also show the places the worker visited in a building, and how long he was there.

Jeff Aaron, vice president of marketing at Mist, said the Juniper cloud would not store data to identify employees. Instead, a company would use a separate product to redirect that information to an on-premises database.

Juniper is working with a couple dozen customers that want to use wearable tags for in-office tracking, Aaron said. Juniper offers the devices through partners HID Global and

Products coming soon from Wi-Fi vendors

Aruba currently provides third-party developers with software development kits that they can use to integrate Aruba’s Bluetooth-supported tracking features into products. However, the company is “on the cusp” of delivering technology that would complement software for in-office contact tracing, said Alan Ni, a director within Aruba’s digital workplace unit. Companies developing those products include Aruba partner CX App.

Most customers asking for Wi-Fi-enabled contact tracing are colleges and companies with large offices, Ni said. COVID-19 has forced organizations to consider gathering location data on employees that would have been unthinkable before the pandemic.

In the past, [people tracking] was officially a no-fly zone.
Alan NiDirector, Aruba’s digital workplace unit

“In the past, this was officially a no-fly zone,” Ni said. “We didn’t go there.”

Robert Mesirow, a partner in PwC’s IoT practice, said organizations still shouldn’t go there. He said tracking every employee’s movements is unnecessary. In April, PwC introduced an alternative called Check-In.

The mobile app collects only data that tells employers how long and how often employees were with an infected person, and how close they were to the virus carrier. Gathering more data could threaten employees’ sense of privacy and make it less likely they would reveal being infected to employers.

“You want to try to get as close to 100% [participation] as you possibly can, and to do that, you’ve got to have a trusted system,” Mesirow said. “And to have a trusted system, you probably shouldn’t be tracking.”

Meanwhile, Cisco plans to introduce on Monday features that let companies use its DNA Spaces platform to maintain safety in physical spaces. DNA Spaces comprises analytics, toolkits and an API for third-party software integration. The platform uses a Wi-Fi network to gather and analyze data on people’s movements within a store or a public venue, such as a museum or an airport.

The DNA Spaces upgrade would help organizations track the number of people in closed areas. It would also send notifications when an area exceeds its safe capacity, Cisco said in an email. Customers will also get a historical view of space use for future planning. Cisco declined to provide more details until it launches the product.

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Ivanti updates its unified endpoint management

An update to Ivanti’s endpoint management software — Ivanti Unified Endpoint Manager 2020.1 –focuses on bettering the experience of managing remote workers through such features as improved remote control and enhanced BitLocker support.

Alan Braithwaite, Ivanti’s senior director of product management, said that although those remote work features are playing an increased role during the lockdown, the company had been working on them prior to the COVID-19 outbreak.

Alan BraithwaiteAlan Braithwaite

“It just turned out very nicely,” he said, noting the increased call for such things as cloud storage for software delivery — a feature in the new update.

Liz Miller, a vice president and principal analyst at Constellation Research, said the update represented a positive expansion to Ivanti’s endpoint management and security offerings.

“As more enterprises shift to managing a remote workforce that may remain permanent, IT teams need easy-to-manage, quick-to-interpret-and-alert interfaces to manage an expansive virtual campus of endpoints and devices,” she said. “Their solution is making device management — from discovery to OS update delivery to, almost as important in these times, patch update delivery — that much easier, and making delivery of these updates and patches unobtrusive to the end user.”

Improving management tools

Braithwaite said he saw the update’s remote control improvements — allowing systems administrators to take control of devices — as improving the day-to-day experience of IT professionals. Ivanti Unified Endpoint Manager (UEM) had previously supported remote control, he said, but required administrators to do so through their company’s servers.

“Now, they can do it directly from the cloud,” he said.

The update also includes full macOS support for remote control.

Better BitLocker support would make it easier for IT to use the Windows 10 drive-encryption feature, Braithwaite said. Among the enhancements is a means to recover login information remotely.

“What if your end user loses their password? They got sent home, and usually keep their password on a sticky [note] under their desk, in case they forgot it,” he said. “That’s a real challenge for them to be able to recover that, unless you have technology like we have. We can grab that key information, store it securely and then provide it … no matter where [the users] are.”

With cloud storage for software delivery, Braithwaite said, companies could use Azure or AWS to deliver software to their employees, reducing the strain on VPNs. Demand for such a feature, he noted, predated the current explosion of remote work.

“Even before COVID-19, we had more and more requests from our customers, saying ‘We have a number of remote workers in the field, and we’re trying to move [data] from our data centers up to the cloud,'” he said.

The increasing importance of UEM

Miller said COVID-19 dramatically increased the endpoint footprint that IT departments must manage.

“[The outbreak] sent IT the almost-impossible task of ensuring productivity and uptime across these devices, but also ensuring visibility, control and compliance over an unknown universe,” she said. “Ivanti’s platform works to bring all of that into view while not disrupting the workflow and productivity of individual users.”

Eric KleinEric Klein

Independent analyst Eric Klein said the remote-work shift has underscored the need for management software.

“UEM wasn’t something that was an absolute need for companies that had a lot of their workers in-house,” he said. “Now that a lot of their workforce is remote, [companies are] going to realize they need to invest in that. There’s an opportunity in this market across the board.”

According to Miller, IT professionals would benefit from Ivanti UEM’s flexibility in automating and managing updates across a variety of devices. BitLocker in particular has been a source of intense frustration for administrators, she said, citing Reddit threads full of frustration about the feature. Help in managing it would be welcomed, she said.

Klein said the update should help IT professionals, as it adds the ability to perform management tasks — like the remote control of devices — across multiple platforms.

He questioned whether those features would gain customers for Ivanti, however, as larger competitors like Citrix and VMware also offer such capabilities.

“The messaging and marketing efforts have started to pay dividends for vendors like VMware and Citrix,” he said. “I think it’s going to be a bit harder for other vendors to get into the space.”

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Facebook Shops, Salesforce deliver quick e-commerce tools

E-commerce business is booming during the pandemic, with consumers and B2B companies working remotely to minimize COVID-19 exposure. This week, Facebook and Salesforce released new e-commerce tools to get even more stores online.

Salesforce Commerce Cloud traffic spiked 45% in March compared to last year, and the numbers held steady through May, according to Mike Micucci, CEO of Salesforce Commerce Cloud.

“We’re still running at holiday levels. I think we’re probably in a new normal right now,” Micucci said. “Customers are flexing new muscles from an e-commerce perspective.”

To enable even more e-commerce activity, Facebook unveiled Facebook Shops as a new social commerce channel for e-tailers to sell goods on its namesake social media platform and Instagram. Businesses can set up stores, supported on the back-end by integrations with Shopify and BigCommerce, two popular e-commerce payment and shipping platforms.

The offering expands the existing Facebook Marketplace, a simple member-to-member exchange akin to Craigslist, and rudimentary shopping tools for Instagram.

Sellers should view Facebook Shops not as a new platform, but a new channel to add to their existing operations, said Ryan Gellis, managing partner of RMG Media, a digital agency that builds e-commerce sites for medium-sized businesses and larger enterprises.

Helping struggling businesses that were forced to close their stores during the pandemic is laudable, Gellis said. But he sees Facebook Shops as a play for Facebook to increase its ad revenues. That said, Gellis added that the new e-commerce tool could unlock much potential revenue for its users when it builds support of sales in Facebook and Instagram live streams.

“I think that is going to be the groundbreaking technology that nobody else is doing well right now,” Gellis said. “When you can shop a live stream and see those products being used in the stream available for sale, that’s going to make influencer marketing an even stronger, more mature channel.”

Salesforce's Quick Start Commerce for D2C Consumer and Essential Goods
This mock-up of Salesforce’s Quick Start Commerce for D2C Consumer and Essential Goods shows the online store interface for desktop and mobile devices.

Salesforce releases Quick Start Commerce modules

In cooperation with its leading integration partners, Salesforce developed Quick Start Commerce Solutions for B2C and B2B businesses to enable e-commerce site setup in two to 10 weeks, depending on the complexity of the deployment. Many competing e-commerce vendors such as Magento already have turnkey reference builds that accelerate store setup, Gellis said, and Salesforce was lagging behind.

When you can shop a live stream and see those products being used in the stream available for sale, that’s going to make influencer marketing an even stronger, more mature channel.
Ryan Gellis Managing partner, RMG Media

“It’s a problem with those technologies … Salesforce doesn’t really want to be a systems integrator,” Gellis said. Instead, it relies on partners to develop reference builds that can be replicated by Salesforce users of similar size or in the same vertical markets.

“Magento [acquired by Adobe in 2018] has had a reference build since day one, and I think that’s why at its peak it represented something like 30% of the midmarket,” he said.

Salesforce offers four customizable store models: grocery and food service, for stores and restaurants setting up web ordering; B2B, which sets up ordering, reordering, AI product recommendations, live chat and online customer communities; a buy online and curbside pickup setup that manages payments and pickup times; and D2C Consumer and Essential Goods, for stores that currently have little or no e-commerce infrastructure.

The genesis of Quick Start Commerce Solutions came from D2C, wholesalers and manufacturing users who asked for help setting up online sales, many of them for the first time, according to Micucci.

The goal of the Quick Starts is to have the Salesforce partners set up a site for the Salesforce user in as little as two weeks, turn it on and operate it until the user either decides to continue with the partner or run it themselves.

“It’s not different software, because it’s the same platform,” Micucci said. “Once you get this running you can iterate it, grow it and expand it, launch new sites for new regions and all the things you want to do. We just tried to find a faster way to remove friction and get going.”

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Cloud-based ERP rollout benefits from remote work

Vertical Aerospace Ltd.’s cloud-based ERP implementation was well underway until the pandemic arrived. The deployment teams met in person from time to time. In January, they gathered for an initial kickoff workshop.

The ERP implementation at Vertical’s Bristol, U.K., headquarters was moving along on schedule. And then the U.K. ordered its pandemic lockdown in March. At this point, Vertical was running real-world scenario testing of the cloud-based ERP system by Rootstock Software, which runs on the Salesforce cloud platform.

The implementation became a remote project out of necessity. But the company, which is developing electric vertical takeoff and landing (eVTOL) aircraft, has been able to stay on schedule, and the onset of remote work brought a critical benefit.

“We were more focused because we had to be,” said Steven Baxter, head of programs at Vertical Aerospace. Baxter oversees the ERP project.

On time, on schedule

“One of the stipulations by Rootstock was ‘We need your time to have an effective implementation,”’ Baxter said.  “And they definitely got our time by working remotely under lockdown conditions.”

Steven BaxterSteven Baxter

The remote work resulted in a loss of “personable interactions,” the types of normal exchanges that happen in an office, Baxter said. Working remotely “has also given a lot of people a lot more time to focus because there are less distractions,” he said. That’s true for him, at least. The focus kept the project moving along on schedule.

Vertical, founded in 2016, has 130 employees. It is working on its third electric aircraft prototype, which will hold four passengers and a pilot, have a 100-mile range of travel and a top speed of 150 miles per hour. The previous two prototypes did not hold passengers.

The eVTOL aircraft perform a vertical takeoff, move into wing-born flight and then transition back to a vertical landing. Baxter said the company plans to build the latest model by the end of the year and have it certified for passengers by 2024.

Vertical Aerospace Ltd. electric vertical takeoff and landing (eVTOL)
Vertical Aerospace Ltd. electric vertical takeoff and landing (eVTOL) aircraft, prototype, Seraph, developed in 2019, can carry more than 550 pounds.

Prior to selecting Rootstock Software, Vertical was using a separate financial system as well as a combination of spreadsheets cobbled together with other tools as its ERP. The rudimentary architecture created a disconnect between the financial and purchasing systems. 

As part of its ERP selection process, Baxter said he and his team developed a list of requirements, such as being able to trace the serial numbers of all the parts throughout their lifecycle. They also wanted a fully integrated ERP system that would allow them to grow as a company.

They set a go-live deadline for early April and met it.

A benefit of remote work

The idea that remote work can improve productivity is a finding backed by a new survey conducted by Upwork Inc., a platform that connects professional freelancers with businesses.

Using a third-party service, Upwork polled 1,500 hiring managers, including executives. It found that 32% of hiring managers reported productivity increases compared to 22.5% who found that productivity decreased.

In the report, Adam Ozimek, Upwork’s chief economist, argued that remote work may lead to productivity gains in the broad economy. This productivity gain doesn’t require that all the jobs be remote, he said. 

I think people are seeing the benefits more of actually having that time away from the office to focus.
Steven BaxterHead of programs, Vertical Aerospace

“All else equal, over time, jobs that are more productive if done remote will go remote, and those that are less productive will not,” Ozimek stated in the report. “The net effect of this selection process will be greater productivity.”

Vertical already had a flexible work policy, but Baxter believes the ERP implementation points to “a more balanced approach” in how work gets done — where people are no longer fully in the office or fully working from home. 

“I think people are seeing the benefits more of actually having that time away from the office to focus,” Baxter said. 

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Moogsoft AIOps platform taps WWT in partner initiative

Moogsoft Inc., an AIOps platform provider, is partnering with World Wide Technology Inc. as part of its plan to work with channel partners that can help transform customers’ network operations centers.

World Wide Technology (WWT), a technology solution provider based in St. Louis, will use Moogsoft’s technology within its AIOps practice. WWT joins other Moogsoft partners such as Windward Consulting Group, a Herndon, Va., company that recently rolled out managed services around the Moogsoft platform.

Terry Ramos, Moogsoft’s senior vice president of alliances and channel, joined the company in February 2020. Since then, the company’s channel program has aimed to recruit partners able to help customers through an AIOps transformation.

“We’re focusing on a small number of partners who understand the transformation of taking hundreds of thousands of events and narrowing that down to a set number of situations that a customer really needs to focus on and get resolved,” Ramos said.

IT service providers have recently become more active in AIOps and intelligent operations. Companies building practices in those areas assess customers’ environments, suggest strategies for building on what they have already and help them integrate new tools.

AIOps use cases chart

The Moogsoft AIOps platform integrates with monitoring tools to ingest event data, provides noise reduction and ties together similar alerts into what the company terms “situations.” Moogsoft’s machine learning technology identifies the probable root cause of a situation, which network operations center (NOC) or security operations center personnel can then resolve.

Regarding integrations, Moogsoft will operate alongside Cisco’s AppDynamics in WWT’s AIOps practice. “We have a partnership with AppDynamics, as well,” Ramos noted. Moogsoft ingests monitoring and observability data from AppDynamics, according to Moogsoft.

Moogsoft, meanwhile, is promoting the concept of the virtual NOC, which lets ITOps and DevOps groups collaborate outside of a physical facility. Moogsoft Enterprise 8.0, based on the Moogsoft AIOps Platform, includes a Situation Room that lets personnel collaborate remotely.

Wipro launches channel partner program

Wipro Ltd. will collaborate with channel partners as it looks to accelerate the adoption of its products and platforms, which span areas from AI to virtual desktops.

The company’s newly launched Global Channel Partner Program aims to facilitate relationships with IT services providers, products companies, consulting firms and resellers. Mandar Vanarse, general manager of the intellectual property unit at Wipro, said the company offers 60 industry-specific platforms and products as well as “industry-agnostic” technology offerings.

The company’s portfolio also includes the Wipro Holmes AI and automation platform, Wipro’s VirtuaDesk desktop-as-a-service offering and the Open Banking API platform.

“We are open to our partners selling … one or several of the products from our portfolio,” Vanarse said. He added channel partners can sell Wipro’s products “as is” or as a joint offering with their own products.

Wipro channel partner firms will target the enterprise market segment, which is also Wipro’s primary segment. Vanarse said Wipro will avoid channel conflict with a “well-defined approach, which will be based on market, segment and accounts, which will help align our efforts to expand coverage and deployment.”

Wipro will also offer deal registration through the program. “Channel partners will register their leads with Wipro,” Vanarse said. “Wipro, in turn, will validate the leads and qualify the partner to pursue the lead.”

According to Wipro, the company’s channel partner staff will receive training at the Wipro Product Academy and have access to “special pricing models, sales enablement support, benefit calculators, and other sales and marketing material.”

Other news

  • ServiceNow updated its partner initiative with a partner marketplace and an app monetization program. The company unveiled the ServiceNow Partner Industry Solutions marketplace, which features partner offerings that address joint customers’ industry-specific workflow and digital transformation needs. The initial group of partners offering the industry solutions includes Accenture, Atos, Deloitte, DXC Technology, Ernst & Young and KPMG. ServiceNow also launched the Built on Now program, which provides a framework for app monetization. The company said the framework lets partners build, test, certify, distribute and sell digital workflows on the Now Platform. A year ago, ServiceNow said it would heavily invest in its partners as it pursues its goal of becoming a $10 billion company.
  • UiPath, a robotic process automation software company, said it is offering new partner training, certification and marketing programs through its UiPath Services Network. The additions include an expanded set of materials such as product training and solution guides; new turnkey digital marketing programs; and new technology integrations with vendors such as Oracle, Salesforce, ServiceNow and Workday. The company earlier this year launched UiPath Academy for Partners, a partner-specific training portal.
  • Omdia, a market research firm based in London, said the COVID-19 pandemic will boost SaaS market revenue in 2020 by 4 to 5 percentage points compared with earlier estimates. However, IT infrastructure service revenue will fall by 2 to 3 percentage points this year compared with previous forecasts. The company said the rise in remote working and e-learning is bolstering demand for SaaS, while business closures have reduced demand for IaaS and other infrastructure services.
  • MarketsandMarkets, a market researcher based in Pune, India, forecasted the global managed network services market size to grow from $52.7 billion in 2020 to $71.6 billion by 2025. The research firm said the main drivers behind the market expansion include organizations needing to lower capital and operating expenditures, growing interest in digital transformation and new demands for connectivity. MarketsandMarkets predicted that managed WAN will be the largest managed network service segment during the forecast period.
  • Mitel, a business communications firm based in Dallas, said its MiCloud Flex private cloud is now available on Google Cloud as a wholesale offering. Availability is in the U.S., United Kingdom and France. Mitel said MiCloud Flex on Google Cloud offers its channel partners the potential to create new recurring revenue streams.
  • Agosto, a Pythian company and cloud services and development firm, rolled out a Managed G Suite Administration Services practice. The practice offers administrative and engineering support around G Suite onboarding and off boarding processes; user moves/changes/adds/deletes; ticket escalation and incident management; license management; change management; continuous training; and an annual G Suite review with a remediation plan.
  • Peak-Ryzex, a digital supply chain and mobile workforce solutions provider based in Columbia, Md., has entered a partnership with ShipTrack, a cloud-based logistics management platform.
  • Niagara Networks, based in San Jose, Calif., has expanded its channel program in the Americas, having previously established its Niagara Networks Majestics Partner Program in other regions. The company said that program is now fully operational in North America, noting several dozen channel companies joined the program prior to its formal introduction.
  • Exabeam, a SIEM vendor in Foster City, Calif., launched a formal practice for managed security service providers (MSSPs) and managed detection and response (MDR) providers within its partner program. The addition will provide structure and support for MSSP and MDR provider business models, the company said. Separately, Exabeam disclosed a “significant investment” in its Asia-Pacific and Japan region to accommodate increasing demand for its cybersecurity offerings.
  • SADA, a business and technology consultancy based in Los Angeles, officially launched the National Response Portal, which provides data and analytics in support of COVID-19 recovery. SADA built the portal, collaborating with HCA Healthcare, which originated the idea, and Google Cloud.
  • Infoblox, a company that offers cloud-managed network services based in Santa Clara, Calif., said it now provides a dedicated team of business development specialists for channel partners. Other channel partner program investments include new sales incentives and the expansion of its Professional Services Program to EMEA and Asia-Pacific.
  • Pulseway, a remote monitoring and management vendor, rolled out a new software package for MSPs. The package is tailored for MSPs supporting remote working environments, the vendor said. The package includes its IT management platform, as well as several built-in features, including unlimited remote control concurrent sessions, remote user chat and file transfer, and automation workflows. The pricing starts from $1.04 per license, a Pulseway spokesperson said.
  • Veristor Systems, a business technology solutions provider based in Atlanta, has been named a strategic member of Respond Software’s partner program. Veristor will offer its customers Respond Analyst, a software automation offering for security operations.
  • High Wire Networks, a cybersecurity service firm that sells to MSPs, added cloud detection and response (CDR) capabilities to its Overwatch Managed Security Platform as a Service offering. The company said the CDR technology aims to safeguard SaaS apps and public cloud infrastructure with automated attack detection, manual and automated threat hunting, prebuilt compliance reports, and manual and automated response.
  • Cloud distributor Pax8 is hosting a webinar series in place of its Wingman2020 event, originally planned as an in-person event in Denver next month. The Wingman Webinar Series will cover a range of partner-related topics, Pax8 said.

Market Share is a news roundup published every Friday.

Additional reporting by Spencer Smith.

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What’s New in Microsoft Teams | May 2020

This month, we have new meetings, calling, devices, chat, collaboration, platform, and industry features we will not want you to miss. Read on to stay up-to-date. If you are interested in our recent Microsoft Build news, check out our Teams Build blog!

What’s New: Meetings, Calling, and Devices
Improved meeting join launcher experience
When launching a Teams meeting from a link, you will be provided with clearer options for how to join the meeting. You will be prompted with an option to join on the web, download the Teams client, or join with the native Teams client. We are gradually rolling this out over the coming weeks, and in the interim, you may continue to see this and the former experience.

Easily access meeting options during a Teams meeting
We are making it easier for meeting organizers to quickly and easily change their presenter and lobby settings once a meeting has started by providing a link directly in the participants pane. This new functionality is available for both scheduled and “Meet Now” meetings.

Download a participant report in a Teams meeting
Meeting organizers, especially teachers, often need to know who joined their Teams meetings. You can download a participant report, found in the roster view that includes join and leave times for participants. Available in the roster view, meeting organizers can download the report that includes those users who joined while the organizer was present. This feature is only available within the meeting while the meeting is active. Available on desktop (Windows and Mac) and the web.

Set tenant-wide default selection for “Who Can Present” in meetings
Tenant admins can now update their Teams meeting policies to allow for a new default selection when choosing who can present in new Teams meetings (everyone, people in my organization, specific people, or only me). Today, the default selection is “everyone” unless the meeting organizer selects otherwise through the meetings option configuration. To start, organizations can set this policy via a PowerShell cmdlet, and soon after we will have this policy configurable in the Admin portal.

Set background effects policy at a user-level
Tenant admins can soon assign a user-level policy to control how users engage with background effects in Teams meetings. Options include: offer no filters; background blur only; use background blur and default provided images; and all, which includes the ability for users to upload their own custom images.

Better policy controls over screen sharing from chats
Screen share from chat allows you to immediately start sharing your screen in a 1-1 chat or group chat. This entry point was previously governed by the AllowPrivateCalling policy. If this policy is disabled, users are not able to screen share from chat. The option to start a screen share from chat will now be governed by the ScreenSharingMode policy. Further, the ability to “add audio” to a screen share from chat session (if you want to talk to someone while screen sharing) will be governed by a user’s AllowPrivateCalling setting. This ensures that users who have AllowPrivateCalling disabled cannot start audio calls via screen share from chat.

Teams and Skype Interoperability
Teams and Skype interoperability will enable collaboration with more partners, customers, and suppliers who rely upon Skype for Consumer (SFC) as their communication app. On either platform, customers will be able to discover users via email search, then chat or call using audio/video. Clients supported include Desktop, Web and Mobile (iOS/Android). Admins will be able to control user access to this feature from The Teams Admin Center.

Reverse Number Lookup (RNL) Enhancements
In the past, the caller name sometimes did not show when they called you. Back in October 2019 we released the feature to make it easier to identify the caller. With the latest enhancements to RNL, the Telco display name will now also show up in your Activity Feed, Call History, and Voicemail as well.

Microsoft Teams Rooms, app version now available
While physical meeting rooms may not be a focal point for many right now, there are still organizations and industries whose essential workers continue to rely on these spaces during this time. We also recognize the vital role Microsoft Teams Rooms will play when organizations return to work. The latest update, app version, is now available on the Windows store and is coming to every Teams room over the next few weeks. New features include: Modern authentication support, New application splash screen, Ability to project content to a single display when using a HDMI cable in a dual display configuration, Support for dynamic emergency calling, and more. To learn more about these new features, read the Microsoft Teams Rooms May Update blog.

Poly announces new solution for Microsoft Teams Rooms
Poly Room Solution for Microsoft Teams not only delivers the premium Poly audio and video for Teams, but also provides a clutter-free experience from start to finish, with simple installation and maintenance in any size room. To learn more about the Poly solutions for Microsoft Teams Rooms, coming later this year, click here.

Jabra PanaCast now certified for Microsoft Teams
The Jabra PanaCast is a plug-and-play device, certified for Microsoft Teams. The Jabra PanaCast is designed to improve meetings by using three 13-megapixel cameras and real-time video stitching to give a full 180° view. Enjoy a natural, inclusive human perspective, with no blind spots ensuring quick, easy collaboration with hassle-free video and audio. To learn more about the Jabra PanaCast, click here.

Yealink, EPOS, and Jabra announce new Teams peripherals
With increased demand for remote work and virtual communication, having the right set of personal devices provides painless interaction and increases time for meaningful connection. With Teams certified devices, you can join professional meetings anywhere with high audio fidelity that removes distracting background noise and ensures that your voice is heard clearly.

Here are some new releases this month:

  • EPOS ADAPT 360, 460T, 560, and 660 headsets range from in ear and over the ear options that optimize concentration and productivity any environment with Active Noise Cancellation, Bluetooth connectivity, and a dedicated Teams button. Availability varies by product: ADAPT 360 (July 3), ADAPT 460T (June 29), ADAPT 560 (June 26), ADAPT 660 (June 22). You can learn more here.

  • Yealink UH36 Dual/Mono is a simple and lightweight USB headset with a dedicated Teams button for long conference calls. Availability starting on May 15. You can learn more here.

  • Jabra Speak 750 is a speaker phone with a dedicated Teams button helps users hold natural conversations with USB and Bluetooth. Availability starting on June 1. You can learn more here.

Limited time partner offers available for Teams Devices
Crestron is offering a program for customers looking to upgrade existing systems to those certified for Microsoft Teams. Special offers are available for a Crestron Smart Soundbar, Flex C-Series Integrator Kit and Mercury system. Offers end June 30, 2020 and are available in the U.S., Canada, Australia, New Zealand, Asia and EMEA. Purchase orders must be placed through an authorized Crestron dealer.

For customers using Trio Visual+ in Skype for Business who would like to move to a Microsoft Teams environment, Poly is offering a Trio Visual+ to Poly Studio X30 Trade In program. With this promotion, Poly Microsoft customers can replace Trio with Poly Studio X30 and TC8 controller, or pair Trio with the Poly Studio X30, for Teams video meetings in huddle and small room spaces. Between April 15, 2020 and December 31, 2020, customers can trade in Trio Visual+ and save up to $200 when they upgrade to a Poly Studio X30 or up to $300 when they upgrade to a Poly Studio X30 with TC8 controller. This program is globally available.

For a limited time, Yealink is offering a devices bundle trial program for remote workers, giving customers 50% off MSRP on any two WFH devices (limit one per device model). This offer is valid through July 31, 2020 and is globally available. Additionally, Yealink is offering a coupon code for the VC210 Teams edition collaboration bar on the Microsoft Teams devices showcase. Use the coupon code: Yealink4Teams at checkout to access the discounted price. This offer is available in the US and Canada only and is valid through July 31, 2020.

What’s New: Chat & Collaboration
Templates in Teams
Create a new team even faster with a variety of templates for common team types. Options will include event management, crisis response, hospital ward and bank branch, just to name a few. Templates comes with pre-defined channels, apps, and guidance on how to utilize and customize it. IT professionals can standardize team structures by creating new custom templates for their organization. Templates in Teams will roll out in the next few months and appear automatically. Check out the deep dive blog to learn more.

Microsoft Lists in Teams
Microsoft Lists helps you track information and organize work. Lists are simple, smart, and flexible, so you can track issues, assets, routines, contacts, inventory and more using customizable views and smart rules and alerts to keep everyone in sync. To learn more, visit the new Microsoft Lists resource center and get first looks at the Microsoft Lists product demo video.

Create a new list directly inside Teams or bring in one that already exists in Microsoft 365.

You can create, share, and track list all from within Microsoft Teams.

Bring more people together in group chats and teams
Whether you need to collaborate with others to deliver a big project or work with a large group of people to complete an ad-hoc task, Microsoft Teams now allows you to bring more people together. Group chats will now be able to accommodate up to 250 users and teams can now have up to 10,000 members.

Pop out chats into separate windows
Users can now streamline their workflow and pop out chats into separate windows. This allows people to move more easily between ongoing conversations. This is now generally available.

What’s New: Onboarding your organization to Teams
New Skype for Business to Teams Upgrade Advisor
Our newest Advisor for Teams, the Skype for Business Upgrade plan, has launched within the Microsoft Teams Admin Center. Whether you’re just getting started with Microsoft Teams, already using Teams alongside Skype for Business, or ready to upgrade, this provides everything you need for a successful transition. Designed for Skype for Business customers with online or on-premises environments, the Skype for Business Upgrade plan shares a proven success framework for implementing change and step-by-step process to enable your organization’s technical and end-user readiness. We’ll connect you with valuable upgrade resources including planning guidance and best practices, free workbooks, schedules and communication templates and live 1:many planning workshops. Learn more here about using Advisor for Teams to help you roll out Teams and upgrade from Skype for Business.

What’s New: Developer, Platform, and App management
Visual Studio and Visual Studio Code Extension for Teams
Developers can use the new Visual Studio and Visual Studio Code Teams extension to quickly build project scaffolding, configure features, create app package manifest and setup hosting, validate app package manifest, and start the app publishing process (for yourself, to your organization’s catalog, or to the Teams app store). Visual Studio Code extension is available in public preview today. Visual Studio extension coming soon!

Bringing low-code bots to Teams, with Power Virtual Agents
We are working with the newest component of the Power Platform – Power Virtual Agents, which is a low-code chatbot platform. New features will make it easier to create and manage low-code chatbots from within Teams and more streamlined for end users to use Power Virtual Agents bots in Teams. These new features are:

  • Bot Template: FAQ bot template available in GitHub
  • Single sign-on: Power Virtual Agents bots will be available, removing the need for users to sign in again when using a Power Virtual Agents bot in Teams

Simplified Power Apps and Power Virtual Agents “Add to Teams”
Coming soon, Power Apps makers will be able to click a single “Add to Teams” button in Power Apps, which will push the app to the Teams app store. Similarly, the process of adding low-code bots from Power Virtual Agents will be simplified, so developers can spend more time building and less time deploying.

Enhanced workflow automation with Power Automate + Teams
There are several new Power Automate triggers and actions built specifically for Teams to unlock custom message extensions, allow for automated @mentioning, and provide a customized bot experience. To make the process of building automation even easier, we are also rolling out new business process scenario templates built for Teams. When users create a new flow, they will see these templates when they select the “Create from Template option.”

Improved Power BI sharing to Teams
We have made it even easier to share Power BI reports to Teams – simply select the report to share and click the new “Share to Teams” button in Power BI. You’ll be prompted to select the user or channel to send the report to, which will automatically be posted to the conversation.

Users can now also copy individual charts in a Power BI report, and when they are pasted to a Teams conversation, the chat will include a rich thumbnail preview of the chart, as well as an adaptive card allowing users to take actions on that chart.

If you want to read more about all our new developer capabilities, check out our Teams Developer blog post: What’s New in the Microsoft Teams Platform | Build 2020.

What’s New: Education
Change in meeting join experience for our education customers
Today, we allow anyone within an organization to start a Teams meeting, regardless if they are the meeting organizer or not. Moving forward, we will restrict the ability to start a meeting to only those users who have been assigned a policy to create a meeting within their organization. Meeting attendees without the ability to create a meeting will see a pre-join screen indicating that the meeting hasn’t started. These individuals will be automatically admitted into the meeting once a user with permissions joins and starts the meeting. For example, where teachers are assigned a policy that enables them to create meetings, but students are not: if a student clicks on a Teams meeting not yet started by a teacher, they will be admitted into the meeting once a teacher has started a meeting.

Keeping distance learning engaging and secure
With many school and universities closed for the foreseeable future, Teams supports faculty, educators, and students to connect, engage, and learn. Here is the latest guidance on how to maximize learning at a distance and keep students safe:

  • Manage student, faculty, and staff engagement in meetings, live events, chat, and more. Learn more about these settings and how to manage them here.
  • Get started in Teams with student and educator quick start guides and create, run, and attend safe Teams meetings with this guidance.
  • Customize your school’s distance learning toolkit with these LMS integrations in Teams.

What’s New: US Government
In-line message translation in GCC and GCC High
In-line message translation will ensure that every worker in the team has a voice and facilitate global collaboration. With a simple click, people who speak different languages can fluidly communicate with one another by translating posts in channels and chat. This is now generally available.

To see many of these new capabilities in action with demonstrations, check out today’s Microsoft Mechanics video: Microsoft Teams updates | May 2020 and beyond.

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Author: Microsoft News Center