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Last April, we announced the possibility for developers to respond to user customer reviews, and last month we completed the rollout of this feature. Developers who see the ârespondâ option in Dev Center are ready to respond to customer reviews of Windows Phone apps.
We have seen very quick adoption of this feature, starting with a large increase in use after the August 12 rollout:
Impact of responding to user reviews
A question we get asked often is what is the benefit of responding to customer reviews? Today Iâd like to share a few results that show how engaging with customers by responding to their reviews can drive increased satisfaction and better overall ratings.
Responding to reviews in an inappropriate manner can result in user complaints. After multiple complaints, your ability to respond could even be revoked. To help you understand how to use this feature, we added more detail to the guidelines this week:
1) Donât include any marketing content or ads in your response: your reviewer is already your customer.
2)Â Donât promote other apps or services in your response
3) Your response should be directly related to the specific app and review. Duplicating the same response to a large number of users is not allowed if the canned response doesnât address the same question
4) Donât include any profane, aggressive, personal, or malicious comments in your response. Always be polite and keep in mind that happy customers will likely be your appâs biggest promoters.
As a reminder, attempts to manipulate ratings are not permitted under the Application Developer Agreement. Therefore, you should not offer any type of compensation, including digital app items, to users for changing the app rating.
Try it out
If you have not responded to any user reviews of your Windows Phone apps, try it now: go to Windows Dev Center, select the Dashboard for Windows Phone, then select one of your published apps and look at the reviews screen. If you see the âRespondâ link in the lower right corner of the review, write your response in the text box and then press Send.
Note that you might not see the Respond link for all reviews. For example, you wonât be able to respond to reviews that were created on devices outside the U.S. that arenât running Windows Phone 8.1, or to reviews written by customers who have chosen not to receive review responses.
Please keep sending your feedback, so we can continue to enhance this capability.
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Iâve recently started taking advantage of my Lumia 1020âs double-take inducing photo capabilities. This isnât your typical camera phoneâharnessing its power properly can be intimidating. Luckily, the 1020 (and most all other Windows Phones) comes with some useful camera settings that have helped me fool my Facebook friends into thinking I have some semblance of photography skills.
You donât need to take a class to take some classy looking photos. Here are a few tips and tricks to get the most out of your photosâand how to show them off.*
1. It was the best of modes, it was the Burst of modesâ¦
At one time, I needed to take multiple photos to make sure I didnât a) frame the shot as if taking pictures during an earthquake, and/or b) cover the lens with my finger. Now, Burst mode lets me take a bunch of shots in rapid succession with one tap, so I donât need to worry about my photog deficiencies (or my friendsâ severe blinking issues).
Switching to Burst mode is easy: open Camera and tap Burst mode (see the rad skateboard pic above for reference). Once youâre done shooting your Burst, find the photo in your Camera Roll, and then tap Burst to choose the best shot(s). The photos you donât save will be automatically deleted after seven days, so no need to worry about them taking up precious storage space on your phone.
2. Shutter the camera shutter
If you want to keep your shameful selfie habit a secret, turning off the camera shutter sound is a must. In your phoneâs Settings, tap Ringtones + sounds, and then clear the Camera shutter check box to keep your phone silent during photo ops. Your secret is safe with me.
3. Get a hot Date view
After hanging out on the beach a few months ago, a friend of mine crafted a makeshift hat out of a towel. Naturally, I needed to remind him how ridiculous he looked. But scrolling through my long list of photos proved tedious and time consuming. The solution? Date view, which shows you every photo on your phone in chronological order. In Photos > All, tap the current month and year to open a full list of every month in which youâve taken photos. From there, tap a month to find the photo youâre looking for. My hat-crafting friend is now painfully aware that I can pull up any embarrassing photo in a matter of seconds.
4. Setting yourself up for success
Pick the quick settings you want to see on your Camera viewfinder for instant access while taking photos. To find and change your quick settings, go to Camera > Moreâ¦, and then tap any of the icons under Show these settings in the viewfinder. The same tubular skateboard pic above shows off the five customizable viewfinder settings.
Among the settings are the usual suspects, like Flash (On, Off, or Automatic) and a front/rear camera switcher, plus more advanced options to control White Balance, Exposure Value, and ISO. You can also select Lenses for more pre- and post-photo editing options. Different phones, especially those not of the Nokia Lumia variety, may have different settings.
5. See the world through rose-colored Lenses
When looking through your viewfinder, what you see doesnât always have to be what you get. Open Camera and tap the Lenses quick setting icon for a list of camera-enhancing apps already on your phone. For example, the Bing Vision Lens turns your viewfinder into a scanner for QR Codes and barcodes. On Nokia phones, Lenses include Nokia Cinemagraph, which lets you blend photos and movie-like animation to create some impressive and trippy visuals, which you can then export as GIFs. Itâs so engrossing I spent almost an hour âresearchingâ what it can do.
There are plenty of other Lenses and photo editing apps available. To search for something new, tap Lenses > Find more lenses, and then choose between dozens of apps, like Vine, Office Lens, Fhotoroom, and more.
* This post refers to features in Windows Phone 8.1. If your phone is running Windows Phone 8, some of them won’t be available. Check to see which software version you have and find out if an update is available.
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