Tag Archives: Customer Relationship Management

Microsoft Dynamics CRM redefines sales productivity for businesses today

REDMOND, Wash. — Oct. 8, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Wednesday announced that it will offer a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. This powerful combination gives sales professionals the leading productivity tools that work seamlessly with business applications to enable them to do more and achieve more. The new solution will be offered to customers at a promotional price of $65 per user, per month. Existing users of Office 365 can upgrade to the Sales Productivity solution for $45 per user, per month. This is almost 50 percent lower than comparable offerings in the industry. This offer is available in all markets worldwide where Microsoft Dynamics CRM Online, Office 365 and Power BI are available, starting Wednesday.

Productivity is an important component of any business applications offering, and that is especially critical for sales organizations where people need to quickly respond to customers’ needs. By combining Microsoft Dynamics CRM Online, a recognized leader in CRM, with Office 365, the leading productivity solution in the market, Microsoft is empowering people to work across their entire enterprise and beyond with partners and customers directly. And by bringing Outlook, Lync, Skype and Yammer for social collaboration into the Microsoft Dynamics CRM Online experience, the company is enabling true sales productivity for customers.

“The importance of combining powerful productivity tools with business applications is something that Microsoft Dynamics has recognized all along — indeed it is core to our strategy,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “We have been building our products to work seamlessly together from day one, and this new offering makes it even easier for our customers to benefit from this combination of solutions today: Microsoft Dynamics CRM plus Office 365 plus Power BI is a winning bet.”

Customers are already benefiting from the power of Microsoft Dynamics CRM Online with Office 365 and Power BI analytics. Businesses are choosing Microsoft Dynamics CRM Online over competing vendors for its ability to work seamlessly with Office 365 along with its world-class and intuitive process-driven user experience and real-time insights through easy-to-use tools that empower users to get the answers they need.

Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd., one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton chose Microsoft’s Sales Productivity solution over Salesforce.com to enable the firm to offer its clients something the competition cannot — personalized service and closer relationships.

Grant Thornton has revenue in excess of $1.3 billion with more than 500 partners and 6,000 employees and has seen some incredible results. One of its key goals as a business was to increase team collaboration among its sales associates. With Microsoft solutions in place, Grant Thornton has seen a 700 percent increase in the number of contacts in its system over the legacy solution and a 450 percent increase in the number of opportunities. That translates to five-and-a-half times more deals managed in the firm’s system. With Microsoft, Grant Thornton’s sales teams are able to easily identify trends affecting their customers so they can proactively reach out to them. The sales teams’ pipeline has increased, their win rate is 39 percent higher and, most impressively, their average win value has increased by 36 percent. Not only are they closing more deals, those deals are significantly larger. These insights into client demand “make very smart people even smarter, which creates a more personalized client experience,” said Rick Stow, head of Client Relationship Management at Grant Thornton.

CSX Transportation, a business with more than 31,000 employees, $12 billion in annual revenue and 21,000 miles of railway in 23 states across the United States and two Canadian provinces, also selected Microsoft Dynamics CRM. More than 1,300 people at CSX Transportation use Microsoft Dynamics CRM on a day-to-day basis, and the company has seen improvement in its productivity, collaboration, ability to identify new business opportunities and relations with customers.

“Now, all related customer information is available in one solution, helping people collaborate more effectively across the company,” said Vicki Burton, director of CRM for CSX Transportation. “And having a single tool to manage much of their day-to-day work has also meant a boost to productivity for CSX staff. Before Microsoft Dynamics CRM, people had to go to multiple systems to get the information they needed. Now, they just go to one.”

Metro Bank was founded on a simple precept: to offer the best customer experience, how, when and where the customer wants it. It chose Microsoft Dynamics CRM, Office 365, Yammer and Power BI analytics to give its people the apps they need to support the personalized interactions that are the hallmark of its business and to be operationally flexible. For a company like Metro Bank — where customer experience is everything — Microsoft Dynamics CRM with Office 365 has been essential to its business.

Microsoft partners around the world, including Microsoft 2014 Global CRM Partner of the Year Hitachi Solutions, continue to see success with Microsoft Dynamics CRM.

“While many of Hitachi Solutions’ customers are already using Microsoft Dynamics CRM Online, Office 365 and Power BI in combination, this new solution, which is simple, powerful and affordable, is a perfect opportunity for companies looking to boost their sales productivity,” said Mike Gillis, chief operating officer, Hitachi Solutions America. “In fact, many of our successes come from helping clients migrate off alternative cloud-based solutions, which promise low monthly fees but frustrate customers when they receive a bill for over double that amount.”

PowerObjects, a top Microsoft Dynamics CRM partner, has grown its business by over 1,000 percent in the past six years as a result of picking Microsoft over Salesforce.com. It expects to add thousands more Microsoft Dynamics CRM users over the next few years.

Other partners worldwide, such as Ciber in the United Kingdom and OnDemand4You in Germany, are also excited about the opportunity and potential the new Sales Productivity solution opens up for them to help their customers be more efficient and deliver amazing experiences.

More about the Sales Productivity offering from Microsoft can be found at http://www.microsoft.com/en-us/dynamics/sales-productivity-promo.aspx. In addition, all can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

REDMOND, Wash. —
Sept
.
2
4
, 2014 —
Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.

Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience. To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms, ultimately selecting Microsoft Dynamics CRM Online based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.

“The Business Process Outsourcing (BPO) industry and our Fortune 1000 clients are facing radical changes in market dynamics. These changes combined with technology advancements, such as cloud, social, mobility and big data, call for a paradigm shift. We have to fundamentally rethink how industry-specific transactions will be processed in the future and, more important, how information can be used to identify patterns that provide actionable insights for business managers,” said Deepak Batheja, CTO of Sutherland. “To best serve our clients, we need a best-of-class technology platform, fully optimized with lean business processes, that is flexible enough to enable continuous innovation. Microsoft Dynamics perfectly augments our 200-plus Technology Products and Intellectual Properties and forms the foundation of our world-class Customer Interaction Platform.”

To develop the solution, Sutherland partnered with Microsoft Consulting Services and configured the Dynamics platform to fit the nuances of the company’s multivertical BPO environment. Sutherland’s implementation was seamless, with no disruption to the high level of performance and reliability that is its hallmark. The enhanced multitenant capabilities have improved front office consultants’ efficiency by 20 percent and back office processing by 22 percent, resulting in a direct bottom-line benefit to the company.

“A positive customer experience relies on technology that can deliver flexibility and timeliness combined with service excellence. As a pre-eminent provider of business process outsourcing services, Sutherland understands this and is investing in a solution that allows its consultants to really know and understand the customer,” said Dennis Michalis, general manager, Microsoft Dynamics. “With unified agent desktops and real-time service analytics from a single screen across teams and office locations, Microsoft Dynamics CRM Online enables Sutherland employees to have access to the relevant information that empowers them to provide their clients’ customers with a consistently exceptional experience across the globe.”

With the rapid adoption of Dynamics CRM Online across the organization, Sutherland is looking at the next level of innovation and leveraging Microsoft products. “Our external environment is changing as young consumers prefer to communicate through social channels, so we will be leveraging Microsoft Dynamics Social Listening to understand our clients’ customers. Our vision is to have our internal collaboration platform seamlessly integrated with the external channels to better serve our customers,” Batheja said.

Those wanting to learn more about the benefits of integrated CRM solutions can engage with the Dynamics CRM Online community at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit www.sutherlandglobal.com.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

New Microsoft Dynamics CRM breaks down silos between marketing and sales

REDMOND, Wash. —
Sept. 16
, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014.

The new updates revolutionize the way sellers and marketers unite and collaborate by bringing outside-in insights to sales and marketing professionals so they can understand the impact of their campaigns to customers, giving them more personalized experiences. Salespeople now have the visibility to impact campaigns and targeting with unprecedented insight into marketing calendars and campaigns. The updates also enable marketers to more effectively plan and execute marketing campaigns and better track their impact, while strengthening synergies with the sales process. Microsoft Dynamics CRM continues to deepen its interoperability with Microsoft’s leading productivity applications, including Microsoft Office 365, Yammer, Lync, Skype, SharePoint and Power BI for Office 365.

The new release is designed to address ongoing needs for businesses to collaborate among different divisions and groups to better take advantage of opportunities and to meet the evolving needs of their customers.

According to Ray Wang, principal analyst, founder and chairman at Constellation Research Inc., “Closing the gap between marketing and sales is required for a successful customer experience. Organizations need tools to track the customer interactions from marketing to sales and back, collaborate on leads and opportunities, and measure the metrics that matter to both sales and marketing.”

“Unlike vendors that want to separate businesses by selling them countless different clouds and solutions, we have designed Microsoft Dynamics CRM to facilitate the kind of collaboration that businesses need to thrive and grow,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “This means that marketers and sellers can work more closely together to engage customers, bridging the chasm between marketing, sales and service to truly deliver end-to-end experiences that customers will love.”

Uniting
m
arketing and
s
ales

To break down the silos between sales and marketing, Microsoft Dynamics Marketing introduces the new Sales Collaboration Panel, which allows sellers to provide input into campaigns and targeting. The release also gives marketers the ability to streamline campaign creation and improve segmentation with graphical email editing, A/B testing, integrated offers and approval workflows. Marketers can more effectively collaborate with the click-to-call feature in Lync and easily schedule and execute webinars as part of their marketing initiatives. The new Interactive Marketing Calendar allows marketers to visualize and manage their end-to-end marketing plans. Microsoft Dynamics Marketing will also be available in Japanese and Russian.

In addition to providing salespeople with the ability to more effectively collaborate with marketing, the new release of Microsoft Dynamics CRM provides the ability to recommend products to up-sell and cross-sell across product families, improving their selling effectiveness. The new release enhances the Guided Sales Processes to help steer sellers toward desired outcomes and ensure the enforcement of business rules across all devices. New mobile sales capabilities across mobile platforms increase productivity with flexible RoleTailored dashboards and analytics, as well as personalized home pages.

Continuing to enhance capabilities to Microsoft Social Listening, the company added Italian as a sixth native language for sentiment tracking and analysis and expanded listening capabilities to include news sources. These capabilities give people access to real-time insights so they can see what is happening and make the right decisions to take advantage of opportunities the moment they arise.

Expanding into new markets, Microsoft announced that Microsoft Dynamics CRM Online is available for purchase in 17 new markets in Latin America on Tuesday, making the service globally available in more than 65 markets worldwide. The company confirmed that the global expansion of Microsoft CRM Online will continue and is expected to reach over 130 markets and in 44 languages by the end of calendar year 2014. The company, which recently announced the opening of a Brazil datacenter to service the Latin American region, also noted that in calendar year 2015, Microsoft Dynamics CRM Online would expand into additional Microsoft regional datacenters. More capabilities and features of the new Microsoft Dynamics CRM 2015 and Microsoft Dynamics Marketing, such as productivity improvements, automated business processes and real-time forecasting data, are detailed in the Release Preview Guide. A blog post series by Bob Stutz is available on CRM Connection. In addition, all can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft announces winners and finalists of 2014 Sales Achievement program

REDMOND, Wash. — July
29, 2014
Microsoft Corp. on Tuesday announced the winners and finalists of the Sales Achievement program. Winners and finalists were recognized at the Microsoft Worldwide Partner Conference 2014, the company’s annual event for industry partners, July 13–17 in Washington, D.C. The Sales Achievement program recognizes global Microsoft partners for achieving exceptional sales results in fiscal year 2014.

“Partners that won this year’s Sales Achievement recognition have demonstrated extraordinary commitment in transforming their businesses to support customers worldwide with Microsoft technology,” said Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft. “As customers’ needs evolved, these partners made the right investments to grow their businesses with Microsoft and are now well-positioned to take advantage of new opportunities in fiscal year 2015 and beyond.”

Categories, winners and finalists appear below:

Azure Sales Achievement



Winner: Softbank


Finalists: ATEA and NEC Corp.

Cloud LSP Sales Achievement



Co-Winners: Insight Enterprises and SoftwareONE


Finalist: Bytes Technology Group

Corporate Accounts LSP Sales Achievement



Winner: Crayon


Finalists: Comparex and PC Connection

EPG Global ISV Sales Achievement



Winner: Redknee


Finalist: Jeppesen, A Boeing Company

EPG System Integrators Sales Achievement



Winner: Hewlett-Packard Company


Finalist: Dimension Data

Office 365 Sales Achievement



Winner: CDW LLC


Finalists: Adelior France and Phoenix Software Ltd.

OEM MNA Sales Achievement



Winner: Fujitsu


Finalists: Dell and Panasonic

OEM Named Sales Achievement



Winner: Trigem


Finalists: Seiko Epson and Wortmann

SMB Distribution Sales Achievement



Winner: Tech Data Europe


Finalists: ComPortal and Synnex, US

SMB RESELLER Sales Achievement



Winner: PERSPICUITY


Finalists: CCB and Palmetto Technology Group

About
the
Microsoft Worldwide Partner Conference

The Microsoft Worldwide Partner Conference provides Microsoft’s partner community the opportunity to interact with leaders from around the globe: innovative partners, Microsoft team members and tech visionaries. Partners have access to key marketing and business strategies, leadership, and information regarding specific customer solutions designed to help partners succeed in the marketplace. Along with informative learning opportunities covering sales, marketing, services and technology, the Worldwide Partner Conference is an ideal setting for to network with thousands of partners from across the world. Attendees come from over 150 countries and represent many of the most successful, top-tier Microsoft partners. More information can be found at http://www.digitalwpc.com.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM

REDMOND, Wash. — Jan. 7, 2014 — Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver amazing customer experiences.

“Customers are more connected and better informed than ever before. Organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device and whatever channel they prefer,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Parature is a perfect fit for every business and will enable us to offer customers one of the best cloud-based solutions for customer self-service. This is a compelling combination for organizations committed to delivering the best service experience that consistently exceeds their customers’ expectations.”

As a provider of cloud-based customer service software to midsize and enterprise organizations, Parature has a well-earned reputation for outstanding customer service with 70 million users worldwide and more than 500 well-known brands, including Ask.com, the United States Environmental Protection Agency, IBM, Saba Software Inc., Tagged Inc. and Threadless. The company also received the 2013 Frost & Sullivan Customer Value Enhancement Award for using social media to help organizations deliver outstanding customer service.

Parature’s approach to its solutions enables organizations to take advantage of an extendable knowledge base available through self-service portals on the Web and Facebook, support ticketing, mobile customer care on virtually any device the customer chooses to use, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement to create new, revenue-generating opportunities for the business. These capabilities complement the existing Microsoft Dynamics CRM customer-care solution with core strengths in workflow, extensibility and process-driven user experiences that allow contact center agents to do their best work.

Microsoft will continue to offer Parature solutions and support all new and existing customers as the company works to further enhance these offerings.

The terms of the agreement are not being disclosed. More information on this announcement, including product integration plans and timeline, will be shared at Parafest 2014 (Feb. 24–25) in Las Vegas and Convergence 2014 (March 4–7) in Atlanta. A blog by Bob Stutz speaking about this announcement Tuesday can be found at https://community.dynamics.com/crm/b/crmconnection/archive/2014/01/07/microsoft-dynamics-crm-and-parature-a-match-made-for-you.aspx.

More information about Parature is available at http://www.parature.com, and more on Microsoft Dynamics CRM can be found at http://www.microsoft.com/en-us/dynamics/crm.aspx.

Those interested can follow and engage with the Microsoft Dynamics community on Twitter at @MSDynamicsCRM, hashtags #MSDynCRM and #CRM2013, and on Facebook at https://www.facebook.com/msftdynamics.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft Dynamics delivers essential business solutions through apps, devices and services

ATLANTA — March 4, 2014 Microsoft Corp. (Nasdaq “MSFT”) on Tuesday opened its sold-out Microsoft Dynamics Convergence 2014 conference with a keynote address from Kirill Tatarinov, executive vice president, Microsoft Business Solutions. The event offers attendees hundreds of sessions showcasing new innovations the company will deliver in the coming months that will help businesses succeed in a customer-centric world.

In his keynote featuring Microsoft Dynamics customers Chobani Inc., City Harvest Inc., Delta Air Lines, Lotus F1 Team, New Belgium Brewery Co. and Weight Watchers International Inc., Tatarinov called on businesses to change their approach and adopt a customer-centric view to enable them to deliver meaningful customer interactions. In this era of the customer, he underscored the importance of technology combined with cultural changes in the organization as critical for businesses to gain insight into their customers’ needs and deliver experiences that help build lasting relationships.

To help businesses deliver amazing customer experiences, Microsoft unveiled a comprehensive set of new capabilities across its business solutions portfolio. The additions will allow organizations to take advantage of cloud services, run agile operations that exceed customer needs, and help engage them on their terms across the Web, social, apps and mobile fronts to help fuel growth.

“Technology has changed the social fabric, transforming how we engage, connect and interact with one another,” Tatarinov said. “In this era of the customer, experience is the new currency. Microsoft is best positioned to help businesses deliver amazing experiences for people at work and on the go.”

Business
applications
through devices and services

At the event, the company showcased Microsoft Dynamics AX 2012 R3 (expected to be available May 1, 2014), its ERP solution for enterprises. This update introduces a new end-to-end apps and services framework, allowing businesses to develop and distribute modern apps for specific scenarios and mobile devices that can easily and securely connect with Microsoft Dynamics AX. Adding to the growing number of mobile apps, the company announced a new app for shop floor operators that lets them report on production jobs with touch-enabled Windows devices. Customers and partners can learn about Microsoft Dynamics AX’s apps and mobile capabilities at http://blogs.msdn.com/b/dax/archive/2014/03/03/microsoft-dynamics-ax-2012-r3-devices-and-services-framework.aspx.

To rapidly serve more customers in new segments and emerging markets, Microsoft Dynamics AX 2012 R3 adds support for deployment on Windows Azure via infrastructure as a service. This capability delivers high availability of data and disaster recovery data, as critical business data is stored in the cloud and can be retrieved by businesses virtually anytime, anywhere. Pre-configured environments are also available on Windows Azure for businesses to speed deployment, and significantly reduce time to value from Microsoft Dynamics AX 2012 R3, for demonstration, development, testing and production usage.

Powered by Windows Azure, this release of Microsoft Dynamics Lifecycle Services introduces new solutions for serviceability and support to help organizations improve the predictability of implementations and provides them with the agility required to keep up with ever-changing business environments. Early adoption of this service has demonstrated that customers have been able to significantly reduce time spent to define, develop and operate their business application. For example, in cases where early adopter customers needed incident support, more than 65 percent of them were able to address issues and questions on their own through the use of this service.

Reinforcing the value Microsoft Dynamics AX is delivering to businesses, Microsoft released a commissioned Forrester Consulting TEI (Total Economic Impact) study. Based on customer surveys and interviews, Forrester determined that a composite organization using Microsoft Dynamics AX 2012 had a three-year ROI of 92 percent, a payback period of 21 months and benefits of over $6 million,* highlighting the real benefit and time to value this solution delivers to customers.

Microsoft Dynamics AX 2012 R3 is a significant step for the entire industry toward the future of ERP, with apps, devices and services in the cloud as cornerstones of its new capabilities. The advancements it offers in business logic and data model, cloud and new apps, and services and devices scenarios all set the stage for continued future innovation evolving directly from the functionality being delivered today.

Delta Air Lines, a Customer Excellence Award winner for the Enterprise category at Convergence 2014, is an example of a Microsoft customer that is using devices and services to deliver amazing experiences to their customers. Designed and developed by Avanade on the Microsoft Dynamics for Retail mobile point-of-sale platform and running on Nokia Lumia devices powered by Windows Phone 8, Delta is transforming its passengers’ in-flight experience and bringing flight attendants closer to the company’s 160 million plus customers per year.

“Delta’s mission is to provide safe and efficient transportation and outstanding customer service on over 5,000 flights a day to our customers on six continents,” said Joanne Smith, senior vice president – In-Flight Service, Delta. “Technology innovation is essential to helping us connect with our customers and deliver an experience that exceeds their expectations. Partnering with Microsoft gave Delta an opportunity to equip our more than 19,000 in-flight professionals with a combination of devices and services to offer more personalized service on board every flight.”

Delivering on the promise of rapid innovation to more than 40,000 customers and nearly 4 million Microsoft Dynamics CRM users, the company today reinforced the upcoming capabilities in the latest release of Microsoft Dynamics CRM expected in the second quarter of 2014. This release introduces Microsoft Dynamics Marketing to help businesses drive and manage their marketing campaigns, Microsoft Social Listening to empower more employees with deeper insights, and new capabilities such as the Unified Service Desk to help businesses engage with and care for customers in a personalized manner on virtually any device, anywhere.

Giving customers more value, Microsoft Social Listening will be offered at no additional charge as part of the Microsoft Dynamics CRM Online professional licenses; on-premises customers will be offered Microsoft Social Listening for an additional $20 per user, per month.** Microsoft is also introducing a new Microsoft Dynamics CRM Online Enterprise license, priced at $200 per user, per month.** This offers customers all functionality offered in the professional license and access to Microsoft Dynamics Marketing and the new Unified Service Desk. More information about the new pricing and packaging structure can be found at https://community.dynamics.com/crm/b/crmconnection/default.aspx.

Business
m
omentum



As part of the event, Microsoft also announced that the next update of Microsoft Dynamics GP, due in the second quarter of 2014, will deliver new identity management and workflow capabilities, together with new self-service companion apps later this year. Demonstrating new capabilities in Microsoft Dynamics NAV, the company previewed new mobile capabilities for Microsoft Dynamics NAV that are expected to be delivered with its next update in the fourth quarter of 2014.

The company highlighted the investments being made by leading global businesses and system integrators (SIs) such as Accenture and Avanade, IBM and Hitachi Ltd., in building global Microsoft Dynamics practices, giving customers high-quality resources to implement their business applications worldwide. Microsoft also continues to expand the number of global independent software vendors (GISVs) building industry solutions based on Microsoft Dynamics, announcing a new GISV partnership with JustEnough for demand planning and an expansion of its existing partnership with Dominion, a company that focused on automotive dealer solutions.

More information

More information about Microsoft’s Dynamic Business vision can be found at http://www.microsoft.com/en-us/dynamics/about.aspx. More information and news from Convergence 2014 is available at http://www.microsoft.com/presspass/presskits/dynamics. The opening keynote presentation and general session keynote speeches are available on the new virtual event platform for Convergence 2014 at http://www.microsoft.com/dynamics/convergence/atlanta14. Those who want to follow and engage with the Microsoft Dynamics Twitter community can do so at @MSFTDynamics and @MSFTConvergence using #Conv14.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

* Total Economic Impact Study of Microsoft Dynamics AX 2012, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, December 2013

** CRM Online list price shown per user, per month in USD; actual pricing might vary by geography. Other fees may apply for add-on services, such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft and salesforce.com announce strategic partnership

Microsoft and salesforce.com announced a strategic partnership Thursday to connect salesforce.com’s customer relationship management apps and platform to Microsoft Office and Windows.

“We are excited to partner with salesforce.com and help customers thrive in a mobile and cloud-first world,” said Microsoft CEO Satya Nadella in a press release. “Working together we’ll deliver new solutions that connect the customer insights of Salesforce to the cloud productivity of Office 365, the cloud platform of Azure and the mobility of Windows, so our customers can do more.”

Among the solutions the two companies will deliver is Salesforce1 for Windows and Windows Phone 8.1, which will let customers access Salesforce and run their businesses from their Windows devices. A preview is planned in fall 2014, with general availability in 2015.

To learn more, read the press release.

You might also be interested in:

· New water utilities app for Windows 8 lets workers quickly respond to customer complaints, critical events
· Big businesses are already choosing Surface Pro 3
· Updated Microsoft HelpBridge app for smartphones can be a lifeline during disasters

Suzanne Choney
Microsoft News Center Staff