Tag Archives: Dynamics

The community of fans: Real Madrid brings their supporters closer to the team

In this digital age, the idea of community is changing rapidly. Online and social-based channels have created new ways of connecting with others who share similar beliefs, interests and passions. While some may be rightfully concerned that online social communications are not a substitute for human interaction, I continue to be fascinated with the ways people are finding to connect and share their passions.

Last November, Microsoft announced a collaboration agreement with Real Madrid – ranked the “best club of the 20th century” – that accelerates the digital transformation of the club through technology. A new digital platform is at the center of this transformation, supported by Azure, Office 365, Dynamics, among other key products. As I wrote in our company blog, this partnership is about so much more than a business partnership, but an opportunity to truly put fans at the center of sport, and revolutionize the way in which “Madridistas” follow their team and share their passion for the club. More important is connecting fans with fans in new ways to enhance and extend their community. Our first step in that journey has been taking place over the past several weeks.

Typically, fans collect trading cards or stickers of their favorite sports stars. But to really put fans at the center, we reversed the roles and asked fans to send their cards to the players. Together with Real Madrid, we helped fans create the first-ever digital “fan sticker album” by uploading their photo to www.connectyourpassion.com. Thousands of fans from over 100 countries came together to complete the album, which can now be seen online.

On Thursday, March 12, we bring together 12 lucky participants of the album who will have the chance to interview three of the Real Madrid players in a Q&A session live via Skype. The players can interact with fans as their “12th player” – signifying the importance of the fans during the entire game to show their support. All fans together are the “12th player” – as a community they are stronger than any athlete on the pitch.

Any “fan” would jump at the chance to meet their favorite celebrity from movies, TV or from the stadium. Yet what I find most remarkable, particularly about the sports community, is the magic of what happens when the community comes together. Fan to fan, there is a common bond, a sense of identity and shared passion that shapes our mantra for the partnership – “Passion Powers Passion.”

Strong communities are built on a sense of connectedness: people coming together and interacting on a shared and relevant purpose. This is what our partnership with Real Madrid is all about – bringing people together in a different dimension of community and connectedness. Technology is only an enabler, playing a supporting role while showcasing the community of fans as the stars of the show.

Watch the online event Thursday, March 12 – we welcome you as part of our community.

Banks choosing Microsoft Dynamics CRM to enable personalized customer experiences and operational efficiency

BOSTON
— Sept. 29, 2014
—
Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft Dynamics CRM to shift from transaction-based businesses to customer-centric businesses.

Wayne Morris, corporate vice president, marketing for Microsoft Dynamics, has seen this firsthand: “To become customer-centric organizations, banks must first think from their customers’ perspectives. They need solutions that enable them to deliver amazing customer experiences while also safeguarding customer data and meeting complex regulatory requirements.”

Microsoft is also seeing a growing number of global system integrators building out financial-service-specific solutions on top of Microsoft Dynamics CRM to deliver industry-specific solutions tailored to the needs of banking organizations.

“With banks confronted by the realities of the new digital customer, we certainly see a large opportunity for the joint value of Avanade with Microsoft in the CRM space for banking,” said Ashish Kumar, chief growth, Avanade. “With its extensible platform and security model, Microsoft Dynamics CRM is well suited for the banking industry. We’ve been able to help numerous banking organizations drive customer profitability and operational efficiency through our longstanding alliance. We continue to work closely with Microsoft on banking-specific solutions and best practices based on Microsoft Dynamics CRM that will help banks meet the ever-changing needs of customers in the digital era.”


RBS-Nat
W
est
is a great example of a banking organization putting the customer at the center of its business with Microsoft Dynamics CRM.

“Knowledge is powerful — especially when creating a tailored banking experience for business customers,” said David Russell, head of CRM services, RBS-NatWest. “NatWest Business Banking uses Microsoft Dynamics CRM, providing its employees with a unified and highly detailed customer view. With it the team can consistently deliver highly relevant, effective interactions with every customer, which ultimately helps them achieve their business ambitions. Microsoft Dynamics CRM unites teams, saves time and helps NatWest make customers happy. With Microsoft Dynamics CRM, RBS-NatWest has achieved more than 95 percent user adoption, better connected teams and more valued customer service.”


Citibank
, a worldwide leading financial institution, uses Microsoft Dynamics CRM for its private banking operations across three continents.

“Our technology team considered Microsoft Dynamics CRM and found that it was everything we wanted and more. Most important, it could serve as a global solution and integrate with the platform we were currently using,” said Dena Brumpton, global chief operating officer, Citi Private Bank. “We can deliver solutions to our clients in a much more relevant way because we understand their needs. We know what they’re interested in and what their preferences are, which means we can target them better. As well, Microsoft Dynamics CRM makes it easy to be compliant with regulatory requirements in each jurisdiction.”


The Saudi Investment Bank
, a leading banking institution in the Persian Gulf, decided to employ Microsoft Dynamics CRM to drive growth in its recently created retail banking operations.

“The figures speak for themselves. Microsoft Dynamics CRM has helped us drive up our overall bank revenue, dramatically increase our market share in consumer loans, increase our conversion and win rates, and, most important, increase our customer satisfaction,” said Suliman Abduaziz Al-Obaid, general manager-IT and Shared Services, The Saudi Investment Bank. “It is clearly a powerful tool and easier to implement than other CRM solutions. We needed to improve turnaround time and streamline processes, and Microsoft Dynamics CRM helps us do exactly that.”

More than just a customer management solution, Microsoft Dynamics CRM also provides financial service organizations with a flexible development framework, something Maybank experienced firsthand. Maybank, winner of the Asian Banker Risk Management Technology Award, uses Microsoft Dynamics CRM to better manage risk and improve efficiencies.

“We were able to use the flexible platform of Microsoft Dynamics CRM not just for customer management but also for risk management and contract management,” said Herbert Poh Cher Hian, director, Group Finance Strategy and Systems, Maybank. “Most impressive was how quickly we could develop our contract management system, deploy it consistently across all groups, and get our people to use it and dramatically increase their productivity. Because the Microsoft Dynamics CRM user interface is so similar to other Microsoft products like Outlook, our people were able to start using it with little training. And we are already seeing real business benefits with Microsoft Dynamics CRM as noted by the 80 percent reduction in contract processing time.”

Leading technology organizations are capitalizing on the extensible platform of Microsoft Dynamics CRM to better serve the needs of their banking customers. “Microsoft provides a leading CRM solution with an extensible platform, which we’ve used to build a loan origination solution and will apply to additional industry-focused solutions,” said Anthone Withers, director and general manager, Integration Services, HP. “These solutions, combined with a broad portfolio of IT and consulting services and deep industry expertise, allow us to holistically address the business needs of our financial services customers.”

With more than 40,000 customers and 4.25 million users, Microsoft Dynamics CRM provides financial service institutions with a customer-first design philosophy and seamless integration with other productivity applications such as Microsoft Outlook, Microsoft Office 365, SharePoint and Lync. Microsoft Dynamics CRM customers and prospects can learn more about Microsoft Dynamics CRM in the financial services space at http://www.microsoft.com/en-us/dynamics/crm-financial-services.aspx. In addition, they can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM, http://www.twitter.com/msdynamicscrm.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

REDMOND, Wash. —
Sept
.
2
4
, 2014 —
Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.

Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience. To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms, ultimately selecting Microsoft Dynamics CRM Online based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.

“The Business Process Outsourcing (BPO) industry and our Fortune 1000 clients are facing radical changes in market dynamics. These changes combined with technology advancements, such as cloud, social, mobility and big data, call for a paradigm shift. We have to fundamentally rethink how industry-specific transactions will be processed in the future and, more important, how information can be used to identify patterns that provide actionable insights for business managers,” said Deepak Batheja, CTO of Sutherland. “To best serve our clients, we need a best-of-class technology platform, fully optimized with lean business processes, that is flexible enough to enable continuous innovation. Microsoft Dynamics perfectly augments our 200-plus Technology Products and Intellectual Properties and forms the foundation of our world-class Customer Interaction Platform.”

To develop the solution, Sutherland partnered with Microsoft Consulting Services and configured the Dynamics platform to fit the nuances of the company’s multivertical BPO environment. Sutherland’s implementation was seamless, with no disruption to the high level of performance and reliability that is its hallmark. The enhanced multitenant capabilities have improved front office consultants’ efficiency by 20 percent and back office processing by 22 percent, resulting in a direct bottom-line benefit to the company.

“A positive customer experience relies on technology that can deliver flexibility and timeliness combined with service excellence. As a pre-eminent provider of business process outsourcing services, Sutherland understands this and is investing in a solution that allows its consultants to really know and understand the customer,” said Dennis Michalis, general manager, Microsoft Dynamics. “With unified agent desktops and real-time service analytics from a single screen across teams and office locations, Microsoft Dynamics CRM Online enables Sutherland employees to have access to the relevant information that empowers them to provide their clients’ customers with a consistently exceptional experience across the globe.”

With the rapid adoption of Dynamics CRM Online across the organization, Sutherland is looking at the next level of innovation and leveraging Microsoft products. “Our external environment is changing as young consumers prefer to communicate through social channels, so we will be leveraging Microsoft Dynamics Social Listening to understand our clients’ customers. Our vision is to have our internal collaboration platform seamlessly integrated with the external channels to better serve our customers,” Batheja said.

Those wanting to learn more about the benefits of integrated CRM solutions can engage with the Dynamics CRM Online community at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit www.sutherlandglobal.com.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

New Microsoft Dynamics CRM breaks down silos between marketing and sales

REDMOND, Wash. —
Sept. 16
, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014.

The new updates revolutionize the way sellers and marketers unite and collaborate by bringing outside-in insights to sales and marketing professionals so they can understand the impact of their campaigns to customers, giving them more personalized experiences. Salespeople now have the visibility to impact campaigns and targeting with unprecedented insight into marketing calendars and campaigns. The updates also enable marketers to more effectively plan and execute marketing campaigns and better track their impact, while strengthening synergies with the sales process. Microsoft Dynamics CRM continues to deepen its interoperability with Microsoft’s leading productivity applications, including Microsoft Office 365, Yammer, Lync, Skype, SharePoint and Power BI for Office 365.

The new release is designed to address ongoing needs for businesses to collaborate among different divisions and groups to better take advantage of opportunities and to meet the evolving needs of their customers.

According to Ray Wang, principal analyst, founder and chairman at Constellation Research Inc., “Closing the gap between marketing and sales is required for a successful customer experience. Organizations need tools to track the customer interactions from marketing to sales and back, collaborate on leads and opportunities, and measure the metrics that matter to both sales and marketing.”

“Unlike vendors that want to separate businesses by selling them countless different clouds and solutions, we have designed Microsoft Dynamics CRM to facilitate the kind of collaboration that businesses need to thrive and grow,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “This means that marketers and sellers can work more closely together to engage customers, bridging the chasm between marketing, sales and service to truly deliver end-to-end experiences that customers will love.”

Uniting
m
arketing and
s
ales

To break down the silos between sales and marketing, Microsoft Dynamics Marketing introduces the new Sales Collaboration Panel, which allows sellers to provide input into campaigns and targeting. The release also gives marketers the ability to streamline campaign creation and improve segmentation with graphical email editing, A/B testing, integrated offers and approval workflows. Marketers can more effectively collaborate with the click-to-call feature in Lync and easily schedule and execute webinars as part of their marketing initiatives. The new Interactive Marketing Calendar allows marketers to visualize and manage their end-to-end marketing plans. Microsoft Dynamics Marketing will also be available in Japanese and Russian.

In addition to providing salespeople with the ability to more effectively collaborate with marketing, the new release of Microsoft Dynamics CRM provides the ability to recommend products to up-sell and cross-sell across product families, improving their selling effectiveness. The new release enhances the Guided Sales Processes to help steer sellers toward desired outcomes and ensure the enforcement of business rules across all devices. New mobile sales capabilities across mobile platforms increase productivity with flexible RoleTailored dashboards and analytics, as well as personalized home pages.

Continuing to enhance capabilities to Microsoft Social Listening, the company added Italian as a sixth native language for sentiment tracking and analysis and expanded listening capabilities to include news sources. These capabilities give people access to real-time insights so they can see what is happening and make the right decisions to take advantage of opportunities the moment they arise.

Expanding into new markets, Microsoft announced that Microsoft Dynamics CRM Online is available for purchase in 17 new markets in Latin America on Tuesday, making the service globally available in more than 65 markets worldwide. The company confirmed that the global expansion of Microsoft CRM Online will continue and is expected to reach over 130 markets and in 44 languages by the end of calendar year 2014. The company, which recently announced the opening of a Brazil datacenter to service the Latin American region, also noted that in calendar year 2015, Microsoft Dynamics CRM Online would expand into additional Microsoft regional datacenters. More capabilities and features of the new Microsoft Dynamics CRM 2015 and Microsoft Dynamics Marketing, such as productivity improvements, automated business processes and real-time forecasting data, are detailed in the Release Preview Guide. A blog post series by Bob Stutz is available on CRM Connection. In addition, all can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft announces winners and finalists of 2014 Sales Achievement program

REDMOND, Wash. — July
29, 2014
Microsoft Corp. on Tuesday announced the winners and finalists of the Sales Achievement program. Winners and finalists were recognized at the Microsoft Worldwide Partner Conference 2014, the company’s annual event for industry partners, July 13–17 in Washington, D.C. The Sales Achievement program recognizes global Microsoft partners for achieving exceptional sales results in fiscal year 2014.

“Partners that won this year’s Sales Achievement recognition have demonstrated extraordinary commitment in transforming their businesses to support customers worldwide with Microsoft technology,” said Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft. “As customers’ needs evolved, these partners made the right investments to grow their businesses with Microsoft and are now well-positioned to take advantage of new opportunities in fiscal year 2015 and beyond.”

Categories, winners and finalists appear below:

Azure Sales Achievement



Winner: Softbank


Finalists: ATEA and NEC Corp.

Cloud LSP Sales Achievement



Co-Winners: Insight Enterprises and SoftwareONE


Finalist: Bytes Technology Group

Corporate Accounts LSP Sales Achievement



Winner: Crayon


Finalists: Comparex and PC Connection

EPG Global ISV Sales Achievement



Winner: Redknee


Finalist: Jeppesen, A Boeing Company

EPG System Integrators Sales Achievement



Winner: Hewlett-Packard Company


Finalist: Dimension Data

Office 365 Sales Achievement



Winner: CDW LLC


Finalists: Adelior France and Phoenix Software Ltd.

OEM MNA Sales Achievement



Winner: Fujitsu


Finalists: Dell and Panasonic

OEM Named Sales Achievement



Winner: Trigem


Finalists: Seiko Epson and Wortmann

SMB Distribution Sales Achievement



Winner: Tech Data Europe


Finalists: ComPortal and Synnex, US

SMB RESELLER Sales Achievement



Winner: PERSPICUITY


Finalists: CCB and Palmetto Technology Group

About
the
Microsoft Worldwide Partner Conference

The Microsoft Worldwide Partner Conference provides Microsoft’s partner community the opportunity to interact with leaders from around the globe: innovative partners, Microsoft team members and tech visionaries. Partners have access to key marketing and business strategies, leadership, and information regarding specific customer solutions designed to help partners succeed in the marketplace. Along with informative learning opportunities covering sales, marketing, services and technology, the Worldwide Partner Conference is an ideal setting for to network with thousands of partners from across the world. Attendees come from over 150 countries and represent many of the most successful, top-tier Microsoft partners. More information can be found at http://www.digitalwpc.com.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft recognizes top-performing partners at Microsoft Worldwide Partner Conference

WASHINGTON


July
15
,

201
4

At the Microsoft Worldwide Partner Conference (WPC) 2014 in Washington, D.C., yesterday, Microsoft Corp. (Nasdaq “MSFT”) honored its highest-performing Microsoft Dynamics partners for demonstrating exceptional levels of growth while delivering innovative solutions that have helped their customers drive their businesses forward.

“Each year, we recognize and honor a select group of Microsoft Dynamics partners from around the world for exemplary performance,” said Neil Holloway, corporate vice president, MBS Sales & Partners. “These award-winning partners inspire us by the standards they set and the impact they have on the business. Microsoft’s success is a direct result of their contribution, and it is an honor to recognize them for their achievements this past year and for their dedication and support of Microsoft Dynamics applications.”

At the pinnacle of the partners recognized, Hitachi Solutions America Ltd. was named the Microsoft Dynamics Global Outstanding Reseller of the Year, and Incadea GmbH and To-Increase BV were named the Global Outstanding ISVs of the Year. Microsoft honored 13 resellers with the 2014 Microsoft Dynamics Regional Reseller of the Year award, and nine independent software vendors (ISVs) were awarded the 2014 Microsoft Dynamics Regional ISV of the Year award. Several key criteria were considered when selecting Microsoft Dynamics Certified Partners for this special recognition, including outstanding sales performance, thorough technological expertise on Microsoft Dynamics products and services, a consistently high level of customer satisfaction, and feedback from Microsoft team members. The performance-based Microsoft Dynamics Regional Partner of the Year award recipients are as follows:

Reseller Awards

  • Microsoft Dynamics Global Outstanding Reseller of the Year: Hitachi Solutions America Ltd.

  • Microsoft Dynamics Reseller of the Year for Asia Pacific: Hands-On Management Pty Ltd.

  • Microsoft Dynamics Reseller of the Year for Canada: ADXSTUDIO Inc.

  • Microsoft Dynamics Reseller of the Year for Central and Eastern Europe: GMCS Verex

  • Microsoft Dynamics Reseller of the Year for Greater China: Shanghai Wicresoft Co. Ltd.

  • Microsoft Dynamics Reseller of the Year for France: ISATECH SASU

  • Microsoft Dynamics Reseller of the Year for Germany: KUMAvision AG

  • Microsoft Dynamics Reseller of the Year for India: Acxiom Consulting Pvt. Ltd.

  • Microsoft Dynamics Reseller of the Year for Japan: Hitachi Solutions Ltd.

  • Microsoft Dynamics Reseller of the Year for Latin America: Fesworld SA de CV

  • Microsoft Dynamics Reseller of the Year for Middle East and Africa: AccTech System

  • Microsoft Dynamics Reseller of the Year for United Kingdom: eBECS Ltd.

  • Microsoft Dynamics Reseller of the Year for United States: mcaConnect LLC

  • Microsoft Dynamics Reseller of the Year for Western Europe: HSO International

ISV Awards

  • Microsoft Dynamics Global Outstanding ISVs of the Year: Incadea GmbH and To-Increase BV

  • Microsoft Dynamics ISV of the Year for Asia Pacific: Flintfox International Ltd.

  • Microsoft Dynamics ISV of the Year for Central and Eastern Europe: LS Retail EHF

  • Microsoft Dynamics ISV of the Year for France: GFI Progiciels

  • Microsoft Dynamics ISV of the Year for Germany: GOB Software & Systeme GmbH & Co. KG

  • Microsoft Dynamics ISV of the Year for Middle East and Africa: Veripark

  • Microsoft Dynamics ISV of the Year for United Kingdom: K3 Retail Solutions Ltd.

  • Microsoft Dynamics ISV of the Year for United States: CoCentrix Inc.

  • Microsoft Dynamics ISV of the Year for Western Europe: 4PS

During the recognition ceremony, a select group of Microsoft Dynamics partners were named to the 2014 Microsoft Dynamics Inner Circle and the 2014 Microsoft Dynamics President’s Club. The Microsoft Dynamics Inner Circle represents an elite group of the most strategic Microsoft Dynamics partners from around the world, with sales achievements that rank them in the highest echelon of the Microsoft Dynamics global network of partners. These partners are recognized for their exceptional overall company performance in delivering valuable solutions to Microsoft Dynamics customers. Microsoft Dynamics President’s Club honors high-performing Microsoft Dynamics partners with a commitment to customers reflected in their business success and growth.

A list of the Microsoft WPC 2014 and Regional Partner award winners and finalists can be found online at http://www.microsoft.com/presspass/presskits/partnernetwork/docs/DynamicsPartnerAwards.pdf.

A list of the 60 2014 Microsoft Dynamics Inner Circle award winners can be found online at http://www.microsoft.com/presspass/presskits/partnernetwork/docs/DynamicsInnerCircle.pdf.

A list of the 219 2014 Microsoft Dynamics President’s Club award winners can be found online at http://www.microsoft.com/presspass/presskits/partnernetwork/docs/DynamicsPresidentsClub.pdf.

About
the
Microsoft Worldwide Partner Conference

The Microsoft Worldwide Partner Conference provides Microsoft’s partner community the opportunity to interact with leaders from around the globe: innovative partners, Microsoft team members and tech visionaries. Partners have access to key marketing and business strategies, leadership, and information regarding specific customer solutions designed to help partners succeed in the marketplace. Along with informative learning opportunities covering sales, marketing, services and technology, the Worldwide Partner Conference is an ideal setting for to network with thousands of partners from across the world. Attendees come from over 150 countries and represent many of the most successful, top-tier Microsoft partners. More information can be found at http://www.digitalwpc.com.

About Microsoft Dynamics


At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft all in for retail; extends leadership in end-to-end customer interactions and omni-channel operations

NEW YORK

Jan. 13
,
2014
At the National Retail Federation (NRF)’s Annual Convention on Monday, Microsoft Corp. (Nasdaq “MSFT”) showcased the latest release of Microsoft Dynamics for Retail. The release features innovation in modern, mobile commerce, catalog and call center sales, as well as advanced operations for warehousing and transportation and logistics management. Managed by a true omni-channel commerce engine, these new capabilities further enhance the unique end-to-end value proposition of Microsoft Dynamics for Retail to help businesses such as Ashley Furniture Industries Inc., Delta Air Lines Inc. and Jean Coutu Group Inc. deliver amazing experiences that make happy customers.

Building on its commitment to deliver complete shopping experiences, Microsoft announced new alliances with Vantiv Inc. and Sitecore, as well as an expanded relationship with IBM. In addition, the company highlighted solution innovations on Windows Mobile devices and Microsoft Surface 2, reinforcing the company’s unique position as a retailer and developer of enterprise hardware and business applications. All of this helps ensure that customers get industry-leading solutions that help them reduce costs and complexity and enable them to always be ready for what’s next.

“Success in a retail environment that is modern, mobile, global and ‘always on’ requires businesses to create the personal and highly differentiated customer interactions,” said Kirill Tatarinov, executive vice president, Microsoft Business Solutions. “Microsoft is committed to helping businesses deliver amazing retail experiences today. It is at the core of our vision for the retail industry to help businesses connect without compromise across channels, on any device, anywhere.”

Industry-leading

mobile commerce options
and

complete end-to-e
nd
e

c
ommerce
solution

As part of Microsoft’s alliance with Vantiv, a leading provider of payment processing services and related technology solutions, Microsoft Dynamics for Retail will deliver a new range of solutions for mobile POS and cloud-connected payments that can help businesses maximize their customer reach at any scale, end-to-end. From simple mobile payment collection in the field and individual direct-sales transactions to retail store operations and more, the combination of Microsoft’s technology with Vantiv’s scalable, integrated payment processing services and technology will make it easy for businesses to take advantage of their most important asset, people, to offer seamless, best-in-class experiences.

“Our alliance with Microsoft is a great example of how Vantiv is extending payment and POS innovation to our merchant partners,” said Elizabeth Rector, senior vice president of e-commerce and mobile at Vantiv. “Microsoft Dynamic’s POS leadership and reseller network combined with Vantiv’s omni-channel payments platform and vast distribution channels enable an entirely new scale of mobile payment solutions, delivering a true 360-degree experience to mid-market and enterprise merchants across any vertical.”

Offering customers the first end-to-end, enterprise e-commerce solution based entirely on Microsoft technology, the company also announced an alliance with Sitecore, a global leader in customer experience management software, to integrate its leading customer experience platform with the leading omni-channel commerce capabilities of Microsoft Dynamics. This combined solution will give businesses the ability to design completely connected online experiences optimized for the behaviors, devices and preferences of visitors with complete, real-time, omni-channel order management.

“This alliance is a game-changer for the retail industry. The integration of Sitecore’s best-in-class experience platform with Microsoft’s powerful, proven commerce solution will allow organizations to harness the power of real-time data insights to personalize and deliver compelling, consistent brand experiences — online, in-store and across any channel,” said Darren Guarnaccia, chief strategy officer for Sitecore. “Sitecore and Microsoft both offer trusted enterprise solutions globally and have a strong foundation of exceptional technology and joint customer success to build from.”

Microsoft and IBM
team
to deliver
innovation and
value to retailers

Microsoft also announced an expanded relationship with IBM, combining the powerful capabilities of Microsoft Dynamics AX 2012 R3 in retail and distribution with IBM’s proven global leadership in delivering integrated, enterprise retail solutions. The relationship also includes plans for IBM to develop and deploy differentiated intellectual property to offer unique, enhanced value to customers around world.

“IBM’s expanded collaboration with Microsoft will deliver innovative technology solutions that will help retailers seamlessly connect to their customers while delivering an exceptional brand experience,” said Brian Minnix, partner, Worldwide Retail Competency Center Lead, IBM. “We look forward to teaming with Microsoft to design differentiated retail solutions and services for today’s connected customers.”

More information on the new capabilities of Microsoft Dynamics for Retail can be found at http://www.microsoft.com/en-us/dynamics/retail.aspx.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft unveils new marketing, customer care and social listening capabilities

REDMOND, Wash. — Feb. 18, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships. The new release is expected in the second quarter of 2014.

Delivering on its promise of rapid innovation, the release adds new functionality to help marketers be smarter, enabling them to efficiently drive and manage their marketing campaigns; help businesses engage with and care for customers in a personalized manner on virtually any device, anywhere; and enhance capabilities in Microsoft Dynamics CRM 2013 to help businesses sell more effectively. Breaking from typical industry practice, the update also brings social listening capabilities to every sales, service and marketing professional within an organization to empower more employees with deeper insights.

“Businesses want solutions that give them market insights and the ability to deliver amazing customer experiences,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “The new Microsoft Dynamics CRM update democratizes social listening, adds new marketing capabilities for more impact and enables businesses to deliver outstanding customer service. With this new release, we are essentially changing the CRM game.”

Smarter marketing

Chief marketing officers (CMOs) want a marketing solution that helps them plan and execute great marketing campaigns, gives them insights into the impact of their marketing activities, and provides them with the ability to optimize marketing mix to deliver the most impact to their business.

Microsoft Dynamics Marketing (formerly MarketingPilot) delivers these capabilities by adding marketing automation functionality to Microsoft Dynamics CRM, delivering insights that will help marketers be smarter and more effectively engage with their customers. The new release builds on its marketing planning core and adds new features that include a visual campaign designer that allows marketers to design powerful marketing campaigns more intuitively and easier than ever. This enables CMOs to reach their customers more effectively across multiple channels. It also gives them new lead management and scoring capabilities, scalable email marketing that can deliver millions of messages per day, and deep marketing analytics so they can measure and improve the return on their marketing investments. These new capabilities will be offered in 35 markets in 10 languages.

Personalized customer care

Customer care, an organization’s ability to support, engage and respond to the needs of customers, is an increasingly strategic part of any business. Successful organizations understand and have insight into customer needs across every channel, including the Web, social and mobile, to deliver the best customer care possible.

Microsoft Dynamics CRM enhances core case management capabilities and introduces a new Unified Service Desk, a powerful application designed for call centers that allows agents to handle multiple interactions simultaneously, increasing efficiency by automating repetitive tasks and displaying scripts to help agents provide a more personalized and effective service.

Alongside the capabilities gained in the recent acquisition of Parature, which closed Jan. 31, Microsoft Dynamics CRM now offers customers choice in deploying customer service capabilities ranging from self-service via support portals, Facebook and Twitter to Web chat and video capabilities, all leveraging a shared knowledge base to ensure the right answer can be delivered consistently on the right channel at the right time.

This new customer care solution ensures that all organizations can effectively handle interactions in the way each customer prefers and quickly respond to that person’s needs, resulting in a smooth and more personalized experience for the customer each and every time.

Social for everyone

The secret to any great relationship starts with the ability to listen. To help sales, marketing and customer care professionals listen, gain insights and more effectively engage with customers across social channels, Microsoft has unveiled Microsoft Social Listening. This new service adds the capabilities for people to analyze and act on market intelligence from social conversations, including measuring sentiment across a wide array of social channels. It also allows users to track product, brand, competitor and campaigns globally and in real time to gain true understanding of their customers and their business across the social Web.

Breaking from industry norms, Microsoft believes that social capabilities are core to customer relationship management, so they should not be limited to an elite few at high costs. Enabling every employee within an organization, Microsoft Social Listening will be offered as part of the Microsoft Dynamics CRM Online professional licenses at no additional charge; on-premises customers can get Microsoft Social Listening for an incremental cost.

More information about this upcoming release is detailed in a blog post by Bob Stutz, at https://community.dynamics.com/crm/b/crmconnection/default.aspx. Microsoft Dynamics CRM customers and prospects can learn more about Microsoft Dynamics CRM at http://www.microsoft.com/en-us/dynamics/crm-vision.aspx. In addition, they can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft Dynamics delivers essential business solutions through apps, devices and services

ATLANTA — March 4, 2014 Microsoft Corp. (Nasdaq “MSFT”) on Tuesday opened its sold-out Microsoft Dynamics Convergence 2014 conference with a keynote address from Kirill Tatarinov, executive vice president, Microsoft Business Solutions. The event offers attendees hundreds of sessions showcasing new innovations the company will deliver in the coming months that will help businesses succeed in a customer-centric world.

In his keynote featuring Microsoft Dynamics customers Chobani Inc., City Harvest Inc., Delta Air Lines, Lotus F1 Team, New Belgium Brewery Co. and Weight Watchers International Inc., Tatarinov called on businesses to change their approach and adopt a customer-centric view to enable them to deliver meaningful customer interactions. In this era of the customer, he underscored the importance of technology combined with cultural changes in the organization as critical for businesses to gain insight into their customers’ needs and deliver experiences that help build lasting relationships.

To help businesses deliver amazing customer experiences, Microsoft unveiled a comprehensive set of new capabilities across its business solutions portfolio. The additions will allow organizations to take advantage of cloud services, run agile operations that exceed customer needs, and help engage them on their terms across the Web, social, apps and mobile fronts to help fuel growth.

“Technology has changed the social fabric, transforming how we engage, connect and interact with one another,” Tatarinov said. “In this era of the customer, experience is the new currency. Microsoft is best positioned to help businesses deliver amazing experiences for people at work and on the go.”

Business
applications
through devices and services

At the event, the company showcased Microsoft Dynamics AX 2012 R3 (expected to be available May 1, 2014), its ERP solution for enterprises. This update introduces a new end-to-end apps and services framework, allowing businesses to develop and distribute modern apps for specific scenarios and mobile devices that can easily and securely connect with Microsoft Dynamics AX. Adding to the growing number of mobile apps, the company announced a new app for shop floor operators that lets them report on production jobs with touch-enabled Windows devices. Customers and partners can learn about Microsoft Dynamics AX’s apps and mobile capabilities at http://blogs.msdn.com/b/dax/archive/2014/03/03/microsoft-dynamics-ax-2012-r3-devices-and-services-framework.aspx.

To rapidly serve more customers in new segments and emerging markets, Microsoft Dynamics AX 2012 R3 adds support for deployment on Windows Azure via infrastructure as a service. This capability delivers high availability of data and disaster recovery data, as critical business data is stored in the cloud and can be retrieved by businesses virtually anytime, anywhere. Pre-configured environments are also available on Windows Azure for businesses to speed deployment, and significantly reduce time to value from Microsoft Dynamics AX 2012 R3, for demonstration, development, testing and production usage.

Powered by Windows Azure, this release of Microsoft Dynamics Lifecycle Services introduces new solutions for serviceability and support to help organizations improve the predictability of implementations and provides them with the agility required to keep up with ever-changing business environments. Early adoption of this service has demonstrated that customers have been able to significantly reduce time spent to define, develop and operate their business application. For example, in cases where early adopter customers needed incident support, more than 65 percent of them were able to address issues and questions on their own through the use of this service.

Reinforcing the value Microsoft Dynamics AX is delivering to businesses, Microsoft released a commissioned Forrester Consulting TEI (Total Economic Impact) study. Based on customer surveys and interviews, Forrester determined that a composite organization using Microsoft Dynamics AX 2012 had a three-year ROI of 92 percent, a payback period of 21 months and benefits of over $6 million,* highlighting the real benefit and time to value this solution delivers to customers.

Microsoft Dynamics AX 2012 R3 is a significant step for the entire industry toward the future of ERP, with apps, devices and services in the cloud as cornerstones of its new capabilities. The advancements it offers in business logic and data model, cloud and new apps, and services and devices scenarios all set the stage for continued future innovation evolving directly from the functionality being delivered today.

Delta Air Lines, a Customer Excellence Award winner for the Enterprise category at Convergence 2014, is an example of a Microsoft customer that is using devices and services to deliver amazing experiences to their customers. Designed and developed by Avanade on the Microsoft Dynamics for Retail mobile point-of-sale platform and running on Nokia Lumia devices powered by Windows Phone 8, Delta is transforming its passengers’ in-flight experience and bringing flight attendants closer to the company’s 160 million plus customers per year.

“Delta’s mission is to provide safe and efficient transportation and outstanding customer service on over 5,000 flights a day to our customers on six continents,” said Joanne Smith, senior vice president – In-Flight Service, Delta. “Technology innovation is essential to helping us connect with our customers and deliver an experience that exceeds their expectations. Partnering with Microsoft gave Delta an opportunity to equip our more than 19,000 in-flight professionals with a combination of devices and services to offer more personalized service on board every flight.”

Delivering on the promise of rapid innovation to more than 40,000 customers and nearly 4 million Microsoft Dynamics CRM users, the company today reinforced the upcoming capabilities in the latest release of Microsoft Dynamics CRM expected in the second quarter of 2014. This release introduces Microsoft Dynamics Marketing to help businesses drive and manage their marketing campaigns, Microsoft Social Listening to empower more employees with deeper insights, and new capabilities such as the Unified Service Desk to help businesses engage with and care for customers in a personalized manner on virtually any device, anywhere.

Giving customers more value, Microsoft Social Listening will be offered at no additional charge as part of the Microsoft Dynamics CRM Online professional licenses; on-premises customers will be offered Microsoft Social Listening for an additional $20 per user, per month.** Microsoft is also introducing a new Microsoft Dynamics CRM Online Enterprise license, priced at $200 per user, per month.** This offers customers all functionality offered in the professional license and access to Microsoft Dynamics Marketing and the new Unified Service Desk. More information about the new pricing and packaging structure can be found at https://community.dynamics.com/crm/b/crmconnection/default.aspx.

Business
m
omentum



As part of the event, Microsoft also announced that the next update of Microsoft Dynamics GP, due in the second quarter of 2014, will deliver new identity management and workflow capabilities, together with new self-service companion apps later this year. Demonstrating new capabilities in Microsoft Dynamics NAV, the company previewed new mobile capabilities for Microsoft Dynamics NAV that are expected to be delivered with its next update in the fourth quarter of 2014.

The company highlighted the investments being made by leading global businesses and system integrators (SIs) such as Accenture and Avanade, IBM and Hitachi Ltd., in building global Microsoft Dynamics practices, giving customers high-quality resources to implement their business applications worldwide. Microsoft also continues to expand the number of global independent software vendors (GISVs) building industry solutions based on Microsoft Dynamics, announcing a new GISV partnership with JustEnough for demand planning and an expansion of its existing partnership with Dominion, a company that focused on automotive dealer solutions.

More information

More information about Microsoft’s Dynamic Business vision can be found at http://www.microsoft.com/en-us/dynamics/about.aspx. More information and news from Convergence 2014 is available at http://www.microsoft.com/presspass/presskits/dynamics. The opening keynote presentation and general session keynote speeches are available on the new virtual event platform for Convergence 2014 at http://www.microsoft.com/dynamics/convergence/atlanta14. Those who want to follow and engage with the Microsoft Dynamics Twitter community can do so at @MSFTDynamics and @MSFTConvergence using #Conv14.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

* Total Economic Impact Study of Microsoft Dynamics AX 2012, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, December 2013

** CRM Online list price shown per user, per month in USD; actual pricing might vary by geography. Other fees may apply for add-on services, such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Kirill Tatarinov to open Microsoft Dynamics Convergence 2014

REDMOND, Wash. Feb. 27, 2014 Convergence 2014, Microsoft Corp.’s (Nasdaq “MSFT”) premier event for its business community, kicks off in Atlanta next week with an opening keynote by Kirill Tatarinov, executive vice president, Microsoft Business Solutions Division.

Tatarinov’s keynote will highlight how businesses can deliver amazing experiences to their customers through business solutions. A broad range of customers will be featured in his keynote presentation, including Delta Air Lines, Lotus F1 Team, New Belgium Brewing Co., City Harvest Inc., Weight Watchers International Inc. and Chobani Inc. The keynote will also include new product demonstrations and discussions of how businesses can be successful in today’s fast-paced business environment where people are more connected and better informed than ever.

What:
Microsoft Dynamics Convergence 2014 keynote

Who:


Kirill
Tatarinov
,
executive vice president
, Microsoft Business Solutions Division


When:
Tuesday, March 4, 2014, 9–10:30 a.m. EST

Where:


Georgia World Congress Center (GWCC)
, Atlanta

Live Webcast

Information:
The live webcast of the keynote address will begin at 9 a.m. EST. Viewers may access the webcast at http://www.microsoft.com/dynamics/convergence/atlanta14.

Transcript

Information:
A transcript will be available within 24 hours on the Convergence 2014 virtual pressroom.

Live broadcasts of general sessions of Microsoft Dynamics ERP and Microsoft Dynamics CRM solutions will also be available for viewing. A complete list of sessions and schedules is available at http://www.microsoft.com/dynamics/convergence/atlanta14.

More about Microsoft Dynamics customers Lotus F1 Team and Weight Watchers as prime examples of growing successful businesses that are transforming their organizations and benefiting from Microsoft’s business solutions can be found in a feature story titled “Customers win with continued Microsoft Dynamics collaboration.

More information and news from Convergence 2014 is available at http://www.microsoft.com/presspass/presskits/dynamics. Those who want to follow and engage with the Microsoft Dynamics Twitter community can do so at @MSFTDynamics and @MSFTConvergence using #CONV14.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.