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Microsoft Dynamics 365 AI going hard after Salesforce

Microsoft and Salesforce are attacking each other again. Microsoft Dynamics 365 AI tools are coming that will beef up sales, marketing and — most of all — service and support, unveiled the day after Salesforce announced Quip Slides, a PowerPoint competitor.

Salesforce appears to be annexing Microsoft’s business-productivity territory, while Microsoft is rolling its forces deeper into Salesforce’s CRM domain by more tightly connecting Teams collaboration with its CRM suite, freshened up with new AI capabilities.

“You’ve got Salesforce announcing Quip Slides, and you’ve got Microsoft doing a whole bunch of integration between Teams and Dynamics … who’s going after whose market?” said Alan Lepofsky, analyst at Constellation Research.

In a media briefing ahead of its Ignite user conference, the tech giant took some direct shots at rival Salesforce in introducing Microsoft Dynamics 365 AI tools that buttress CRM processes. Of particular note was Dynamics 365 AI for Customer Service, which adds out-of-the-box virtual agents.

Assistive AI for contact centers

Who’s going after whose market?
Alan Lepofskyanalyst, Constellation Research

Virtual agents can take several forms, two of which include chatbots that do the talking on behalf of humans, or assistive bots that prompt humans with suggested answers for engaging live with customers either on voice or text channels.

New Microsoft bots, built on Azure Cognitive Services, won’t require the code-intensive development or consultant services that other vendors’ CRM tools do, claimed Alysa Taylor, Microsoft corporate vice president of business applications and global industry. She singled out Salesforce as a CRM competitor in her comments.

“Many vendors offer [virtual agents] in a way that is very cumbersome for organizations to adopt,” Taylor said. “It requires a large services engagement; Salesforce partners with IBM Watson to be able to deliver this.”

Either way, the bots will require training. Microsoft Dynamics 365 AI-powered bots can be trained by call center managers, asserted Navrina Singh, Microsoft AI principal product lead, during a demo.

Microsoft CEO Satya Nadella
Microsoft CEO Satya Nadella’s taking on Salesforce with new CRM AI tools

The bots can tap into phone log transcriptions, email and other contact center data stores to shape answers to customer problems and take some of the workload off of overburdened contact center agents, Singh said.

The virtual agent introductions were significant enough that Microsoft brought out CEO Satya Nadella for a cameo with Singh during the briefing.

“The thing that’s most exciting to me,” Nadella said, “… is that [Microsoft] can make every company out there an AI-first company. They already have customers, they already have data. If you can democratize the use of AI tools, every company can harness the power of AI.”

Other Dynamics 365 AI tools for CRM

Sales and marketing staffs get their own Dynamics 365 AI infusion, too.

Microsoft brings Dynamics 365 AI for Sales in line with Salesforce Einstein tools that use AI to prioritize lead pipelines and sales-team performance management.

Microsoft Dynamics 365 AI for Market Insights plumbs marketing, social media and other customer engagement data to improve customer relations and “engage in relevant conversations and respond faster to trends,” Taylor wrote in a blog post announcing the new system.

While the Microsoft moves appear effective, industry observers questioned whether they can Microsoft make an impression in Salesforce’s massive market footprint, even if they are easier to use, more economical and more intuitive than Salesforce’s.

Lepofsky said he isn’t sure, because of the sheer numbers. The 150,000-strong Dreamforce user conference is at the same time as Ignite, and the latter will likely draw only about a sixth of the Dreamforce crowd. And Salesforce likely won’t be resting on its AI credentials either.

“I think you can speculate that Salesforce will also be talking about AI improvements at Dreamforce, so perhaps it’s not that differentiating for Dynamics,” Lepofsky said.

While Microsoft announced no release date for its AI tools, a preview site will go online this fall, Singh said.

Wanted – WD Red x2

Hi All

Looking for 2x WD Red drives please. Min 2tb each, ideally 3tb or 4tb if the price is decent

Let me know what you have

Can collect if local to Berkshire to save on postage

Thanks

Location: Berkshire

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  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Wanted – WD Red x2

Hi All

Looking for 2x WD Red drives please. Min 2tb each, ideally 3tb or 4tb if the price is decent

Let me know what you have

Can collect if local to Berkshire to save on postage

Thanks

Location: Berkshire

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Wanted – WD Red x2

Hi All

Looking for 2x WD Red drives please. Min 2tb each, ideally 3tb or 4tb if the price is decent

Let me know what you have

Can collect if local to Berkshire to save on postage

Thanks

Location: Berkshire

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Building on experience: a framework for cybersecurity policy

Each year, more and more governments are developing policies to address security challenges presented by an increasingly digitized world. And to support those efforts, I’m excited today to announce the release of Microsoft’s new Cybersecurity Policy Framework, a resource for policymakers that provides an overview of the building blocks of effective cybersecurity policies and that is aligned with the best practices from around the globe. Nations coming online today, and building their cybersecurity infrastructures, should not—and need not—be burdened with the stumbling blocks that characterized previous generations of cybersecurity policies. Instead, such nations should be empowered to leapfrog outdated challenges and unnecessary hurdles.

For years, Microsoft has worked with policymakers in advanced and emerging economies, and across many social and political contexts, to support the development of policies to address a wide range of cybersecurity challenges. This new publication captures and distills the important lessons learned from those years of experience partnering with governments. And as increasing numbers of countries wrestle with how to best address cybersecurity challenges, the Cybersecurity Policy Framework is an indispensable resource for the policymakers joining this work.

According to the last analysis provided by the United Nations, half of the countries on earth today either have or are developing national cybersecurity strategies. I have little doubt that in the next decade every single outstanding country will add its name to that list. And this trend highlights the importance of this new resource. The policies established today will impact how technologies are used for years to come and how safe or dangerous the online world becomes for all of us. Truly, there is no going back, only forward.

The Cybersecurity Policy Framework is not one-stop shopping for cybersecurity policymakers, but it does serve as an important “umbrella document,” providing a high-level overview of concepts and priorities that must be top of mind when developing an effective and resilient cybersecurity policy environment.

Specifically, this new resource outlines:

  • National strategies for cybersecurity.
  • How to establish a national cyber agency.
  • How to develop and update cybercrime laws.
  • How to develop and update critical infrastructure protections.
  • International strategies for cybersecurity.

We at Microsoft have been at this work for a long time and have developed a wide variety of resources to help those who are working to position their industries and nations to capitalize on the benefits of new technologies—so many that they can often be difficult to find! And this highlights another strength of the Cybersecurity Policy Framework, while it is not one-stop shopping, each section does provide an overview of a critical policy topic as well as links to the associated and more in-depth resources my team has developed over the years to assist policymakers. In this way, this new resource serves not only as essential, high-level guidance, but also as a key to a broader catalogue of resources built on years of experience partnering with governments around the world.

Reading through this new resource, I am proud of the work we have done in pursuit of a safer online world. Important progress has been made and these foundational principles underscore much today’s cybersecurity discourse. However, we have—and will always have—more work to do as a result of the changes and innovations in technology always on the horizon, and their implications for cybersecurity. I’m glad to put this resource forward today to support a new generation of policymakers and also look forward to partnering with them to tackle the new challenges we will face together tomorrow.

Download your copy of the Cybersecurity Policy Framework today.

New to Microsoft 365 in May—empowering and securing users – Microsoft 365 Blog

Each month on the Microsoft 365 Blog, we highlight key updates to Microsoft 365 that build on our vision for the modern workplace. This month, we introduced a number of new capabilities to help individuals produce accessible content, work together in real-time, and create a secure and compliant workplace.

Here’s a look at what we brought to Microsoft 365 in May.

Empowering creative teamwork

Create accessible content in Office 365—We enhanced the Accessibility Checker to streamline the process of creating quality content that is accessible to people with disabilities. Now, the Accessibility Checker identifies an expanded range of issues within a document, including low-contrast text that is difficult to read because the font color is too similar to the background color. The checker also includes a recommended action menu and utilizes AI to make intelligent suggestions for improvements—like suggesting a description for an image—making it easier to fix flagged issues from within your workflow.

GIF showing the Accessibility Checker being run from the Review tab in a Word document with black text on a grey background and an image of a forest. Accessibility Checker inspection results show that the image is missing alternative text and the user clicks the recommended action: Add a description to fix this. This opens the Alt Text pane and the user types the image description in it. The user then clicks the Low contrast text warning in the Accessibility Checker inspection results and clicks the recommended action and changes the page color to white. The inspection results now show no more accessibility issues.

Accessibility Checker alerts you in real-time of issues that make your content difficult for people with disabilities to access.

Work in mixed reality with SharePoint—This month, we unveiled SharePoint spaces—immersive, mixed reality experiences built on SharePoint—which enable you to interact with and explore content in new ways. Now, Microsoft 365 subscribers can work with 3D models, 360-degree videos, panoramic images, organizational charts, visualizations, and any information on your intranet to create immersive mixed reality experiences. SharePoint spaces make it easy to create virtual environments with point-and-click simplicity to help viewers digest information that might be too numerous or too complex to experience in the real world or in a two-dimensional environment.

Create immersive virtual environments in seconds with SharePoint spaces.

Find relevant content faster in SharePoint—The new Find tab in the SharePoint mobile app makes it easier to access the information you need when looking for expertise, content, apps, or resources on the go. The Find tab uses AI to automatically surface sites, files, news, and people relevant to you without having to search—including documents and sites that you were recently working on from across your devices. The Find tab also refines search results as you type, and leverages AI to provide instant answers to questions you ask based on information from across your intranet.

A screenshot of the SharePoint Find tab.

By learning from your existing content and organizational knowledge, AI provides instant answers, transforming search into action.

Run efficient meetings with Microsoft Teams—This month at Build, we demonstrated a range of future capabilities in Microsoft Teams that utilize AI to make meetings smarter and more intuitive over time—including real-time transcription, Cortana voice interactions for Teams-enabled devices, and automatic notetaking. Today, we’re announcing new capabilities for mobile users that make it easier to participate in meetings on the go. Now, you can quickly share your screen with others in the meeting directly from your mobile device, or upload images and video from your library. These improvements make everyone a first-class meeting participant—regardless of location or device.

Source video.

Extend meeting capabilities with Surface Hub 2—Earlier this month, we introduced Surface Hub 2, a device built from the ground up to be used by teams in any organization. Surface Hub 2 integrates Teams, Microsoft Whiteboard, Office 365, Windows 10, and the intelligent cloud into a seamless collaboration experience, which extends the capabilities of any meeting space and allows users to create—whether in the same room or separated by thousands of miles.

Creating a secure and compliant workplace

Achieve GDPR compliance with the Microsoft Cloud—This month marked a major milestone for individual privacy rights with the General Data Protection Regulation (GDPR) that took effect on May 25, 2018. Over the last few months, we introduced new capabilities across the Microsoft Cloud to help you effectively demonstrate that your organization has taken appropriate steps to protect the privacy rights of individuals. To learn more about these capabilities, read our summary of Microsoft’s investment to support GDPR and the privacy rights of individuals.

Microsoft 365 customer INAIL leverages Azure Information Protection to classify, label, and protect their most sensitive data.

Work securely with external partners in Microsoft 365—We introduced several new capabilities in Azure Active Directory Business-to-Business (B2B) collaboration that make it easier to work safely and securely with people outside of your Microsoft 365 tenant. B2B collaboration allows administrators to share access to internal resources and applications with external partners while maintaining complete control over their own corporate data. Starting this month, first-time external users are welcomed to your tenant with a modernized experience and improved consent flow, making it easier for users to accept the terms of use agreements set by your organization.

We also improved Business-to-Consumer (B2C) collaboration, making it easier to invite external partners who use consumer email accounts like Outlook and Gmail while protecting your organization’s data and improving the process of setting access policies.

A screenshot from Azure Active Directory's Review permissions tab.

Track terms of use agreements in Azure Active Directory B2B by tracking when users consent.

Other updates

As companies seek to empower people to do their best work, a cultural transformation isn’t just inevitable—it’s essential. This month, we released a white paper outlining how Microsoft is partnering with customers to foster a modern workplace that is productive, responsive, creative, and secure. To learn more, read the New Culture of Work white paper.

Check out these other updates from across Microsoft 365:

BT Homehub 5

I have two BT home hub 5’s selling for £10 each including the cheapest delivery I can find.

Nick

Price and currency: £10
Delivery: Delivery cost is included within my country
Payment method: PPG
Location: wokingham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all…

BT Homehub 5

For Sale – Intel 4790k, Samsung Evo, Corsair Vengeance, GTX 780

Those items come to £570 in total.

If you wanted these I would do it for a 10% discount on each item so for those it would be £57 off meaning the total cost is for £513 delivered (but may have to split on postage depending on if I can find a courier to cover the total cost – bit unsure on this so open to suggestions as I have never posted such a high value item in one go – edit, have checked delivery and can do 1 large package via RMSD to cover value of sale). If you want to add the 780 in to the bundle I would do it for £81 factoring in the 10% discount.

The whole system comes to £735 in total – with a 10% discount it comes to £662 in total

However, I am going to withdraw the case from the sale as I have noticed a few little problems this morning, mainly to do with the fan covers not sitting correctly – I had never noticed this before, it was just when I thought I would try to find a box for it and took it out I noticed so the sale will be for separates only and I will amend the OP to reflect that the case is no longer available.

Hope all this makes sense (I have really tested my maths abilities here!!)