Tag Archives: Financial Services

Microsoft announces CitiDirect BE Tablet app for Windows 8.1 for corporate treasurers

BOSTON —
Sept.

29
, 2014 — At the Sibos conference in Boston on Monday, Microsoft Corp. announced the availability of Citi’s CitiDirect BESM Tablet app for Windows 8.1. Citi, a leading provider of global transaction and trade solutions, designed the app for its largest corporate treasury clients. The app, a channel extension of Citi’s corporate banking platform, CitiDirect BE, now operates on three platforms and is made available exclusively to CitiDirect BE customers worldwide, at no cost in 79 countries and nine languages in the Windows Store. The development of CitiDirect BE Tablet for Windows 8.1 significantly broadens the reach of CitiDirect BE with corporate treasurers.

“Technology is improving every part of the customer experience, and being able to provide our treasury clients with real-time information wherever they are working helps them be more productive and make more informed business decisions,” said Hubert Jolly, global head, Channel, Enterprise and Prepaid Services at Citi’s Treasury and Trade Solutions. “By working closely with Microsoft, we have developed a solution that can be accessed from nearly any Windows 8 or Windows 8.1 tablet or device, which is important to our clients because many operate their businesses on the Windows platform.”

To meet the demands of sophisticated corporate treasury and trade services, the app provides fingertip access to business-critical financial information from a wide choice of enterprise-grade Windows devices. With the additional benefit of seamless access to Microsoft’s enterprise productivity and collaboration solutions, customers can access this app with the enterprise-grade security and manageability demanded by corporate IT departments.

“Now is a critical time for financial institutions to become digital information businesses, drive engaging customer experiences, deliver the products and services demanded by customers, and capitalize on new business models that were previously unattainable,” said Colin Kerr, director of Worldwide Banking, Microsoft. “Citi is a leader in this digital transformation, and we are delighted to see the launch of CitiDirect BE Tablet on Windows 8.1 to support corporate treasury executives and operations staff with deep business insights.”

The CitiDirect BE Tablet app for Windows 8.1 provides treasury executives with visibility into mission-critical financial information in real time, allowing them to quickly execute activities such as authorizing transactions or monitoring account balances across geographies in a map and chart view. With filters, financial data can be customized even more, such as by balance type, currency and total amount, allowing Citi to provide a global view across the treasury.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Banks choosing Microsoft Dynamics CRM to enable personalized customer experiences and operational efficiency

BOSTON
— Sept. 29, 2014
—
Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft Dynamics CRM to shift from transaction-based businesses to customer-centric businesses.

Wayne Morris, corporate vice president, marketing for Microsoft Dynamics, has seen this firsthand: “To become customer-centric organizations, banks must first think from their customers’ perspectives. They need solutions that enable them to deliver amazing customer experiences while also safeguarding customer data and meeting complex regulatory requirements.”

Microsoft is also seeing a growing number of global system integrators building out financial-service-specific solutions on top of Microsoft Dynamics CRM to deliver industry-specific solutions tailored to the needs of banking organizations.

“With banks confronted by the realities of the new digital customer, we certainly see a large opportunity for the joint value of Avanade with Microsoft in the CRM space for banking,” said Ashish Kumar, chief growth, Avanade. “With its extensible platform and security model, Microsoft Dynamics CRM is well suited for the banking industry. We’ve been able to help numerous banking organizations drive customer profitability and operational efficiency through our longstanding alliance. We continue to work closely with Microsoft on banking-specific solutions and best practices based on Microsoft Dynamics CRM that will help banks meet the ever-changing needs of customers in the digital era.”


RBS-Nat
W
est
is a great example of a banking organization putting the customer at the center of its business with Microsoft Dynamics CRM.

“Knowledge is powerful — especially when creating a tailored banking experience for business customers,” said David Russell, head of CRM services, RBS-NatWest. “NatWest Business Banking uses Microsoft Dynamics CRM, providing its employees with a unified and highly detailed customer view. With it the team can consistently deliver highly relevant, effective interactions with every customer, which ultimately helps them achieve their business ambitions. Microsoft Dynamics CRM unites teams, saves time and helps NatWest make customers happy. With Microsoft Dynamics CRM, RBS-NatWest has achieved more than 95 percent user adoption, better connected teams and more valued customer service.”


Citibank
, a worldwide leading financial institution, uses Microsoft Dynamics CRM for its private banking operations across three continents.

“Our technology team considered Microsoft Dynamics CRM and found that it was everything we wanted and more. Most important, it could serve as a global solution and integrate with the platform we were currently using,” said Dena Brumpton, global chief operating officer, Citi Private Bank. “We can deliver solutions to our clients in a much more relevant way because we understand their needs. We know what they’re interested in and what their preferences are, which means we can target them better. As well, Microsoft Dynamics CRM makes it easy to be compliant with regulatory requirements in each jurisdiction.”


The Saudi Investment Bank
, a leading banking institution in the Persian Gulf, decided to employ Microsoft Dynamics CRM to drive growth in its recently created retail banking operations.

“The figures speak for themselves. Microsoft Dynamics CRM has helped us drive up our overall bank revenue, dramatically increase our market share in consumer loans, increase our conversion and win rates, and, most important, increase our customer satisfaction,” said Suliman Abduaziz Al-Obaid, general manager-IT and Shared Services, The Saudi Investment Bank. “It is clearly a powerful tool and easier to implement than other CRM solutions. We needed to improve turnaround time and streamline processes, and Microsoft Dynamics CRM helps us do exactly that.”

More than just a customer management solution, Microsoft Dynamics CRM also provides financial service organizations with a flexible development framework, something Maybank experienced firsthand. Maybank, winner of the Asian Banker Risk Management Technology Award, uses Microsoft Dynamics CRM to better manage risk and improve efficiencies.

“We were able to use the flexible platform of Microsoft Dynamics CRM not just for customer management but also for risk management and contract management,” said Herbert Poh Cher Hian, director, Group Finance Strategy and Systems, Maybank. “Most impressive was how quickly we could develop our contract management system, deploy it consistently across all groups, and get our people to use it and dramatically increase their productivity. Because the Microsoft Dynamics CRM user interface is so similar to other Microsoft products like Outlook, our people were able to start using it with little training. And we are already seeing real business benefits with Microsoft Dynamics CRM as noted by the 80 percent reduction in contract processing time.”

Leading technology organizations are capitalizing on the extensible platform of Microsoft Dynamics CRM to better serve the needs of their banking customers. “Microsoft provides a leading CRM solution with an extensible platform, which we’ve used to build a loan origination solution and will apply to additional industry-focused solutions,” said Anthone Withers, director and general manager, Integration Services, HP. “These solutions, combined with a broad portfolio of IT and consulting services and deep industry expertise, allow us to holistically address the business needs of our financial services customers.”

With more than 40,000 customers and 4.25 million users, Microsoft Dynamics CRM provides financial service institutions with a customer-first design philosophy and seamless integration with other productivity applications such as Microsoft Outlook, Microsoft Office 365, SharePoint and Lync. Microsoft Dynamics CRM customers and prospects can learn more about Microsoft Dynamics CRM in the financial services space at http://www.microsoft.com/en-us/dynamics/crm-financial-services.aspx. In addition, they can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM, http://www.twitter.com/msdynamicscrm.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Taxpayers in Mexico benefit from Microsoft cloud technology adoption

Mexico
City


June 12,
2014

With the goal of continuing to improve the services offered to Mexican taxpayers, Mexico’s Tax Administration System (SAT) chose Microsoft Azure cloud computing services, a solution that has allowed it to receive electronic documents in a more secure and reliable manner.

Through Microsoft Azure, the government agency took advantage of the elasticity of cloud computing services to help perform the following tasks:

  • Issue electronic invoices

  • Provide direct customer support from the portal to all taxpayers who require to check, cancel or download electronic invoices issued by themselves or on their behalf

  • Support more than 85 authorized certification providers with filing-related services

For the 2013 annual tax returns process, a version of DeclaraSAT was designed in the open and flexible Microsoft Azure cloud platform to facilitate the timely and efficient completion of the annual return for taxpayers. The implementation of this solution helped the tax agency record, at the end of April, an increase of 8.24 percent more tax returns compared with the previous year’s statements. DeclaraSAT on Microsoft Azure reached more than 1,539,000 filings, compared with traditional DeclaraSAT, which recorded 299,300.

Through the SAT, the Ministry of Finance and Public Credit reported that at the end of the April 2014 period, it had received the largest number of annual individual statements ever recorded.

“Since we started using Microsoft Azure services with the SAT, we have processed close to 4 billion documents with the peace of mind that Microsoft Azure helps keep the information secure, which is fundamental for the organization,” said Juan Manuel Galarza, general administrator for communications at the SAT. Microsoft Azure has also allowed the agency to process daily peaks of up to 34 million electronic invoices.

“At Microsoft we are proud to be able to provide our technological tools to government institutions, especially when they result in benefits for citizens,” said Carlos Allende, director of Public Sector and Education of Microsoft Mexico. “An example of this is Microsoft Azure, which offers external connectivity at least 99.95 percent of the time and allows institutions to run cloud solutions while providing absolute security in the management of processed information. In addition, it provides automatic software updates, network load balancing and high availability.”

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.