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Emerging technologies to fuel collaboration industry growth

The future of any industry is not always certain, and it can be difficult to predict. However, some trends in the unified communications and collaboration industry indicate 2018 will be a strong year of growth.

Over the next two years, 80% of companies intend to adopt UCC tools, according to a survey published by market research firm Ovum. More importantly, 78% of the 1,300 global companies surveyed have already set aside budgets to adopt UCC tools — that’s a promising sign.

But what exactly will that growth in the unified communications and collaboration industry look like? What existing trends will continue? And what new trends will emerge?

The continued rise of APIs in the collaboration industry

As more companies emphasize streamlining their workflows, more IT departments will embed communication APIs into their existing applications. Integrating communication APIs is faster, easier and cheaper than a full internal development, which can take months. Additionally, deploying commercial software, which requires companies to run their own global infrastructure, can be burdensome.

In 2017, 25% of companies used APIs to embed UC features, according to a report from Vidyo, a video conferencing provider based in Hackensack, N.J. This trend is expected to continue, as half of companies plan to deploy APIs this year, and another 78% plan to integrate APIs for embedded video in the future.

Embedded communication APIs also provide contextual information for workflows. Information out of context does not exactly help organizations, and it provides users with a fragmented experience — even with a project management interface to organize workflows.

In 2018, look for new features to put more contextualized information at workers’ fingertips. For example, a sidebar during a video conference could offer users information, such as certain content to address during the meeting or tasks associated with the active speaker.

The AI party arrives in the collaboration industry

As we push into 2018, keep an eye on the emergence of AI in the unified communications and collaboration industry. Virtual assistants and bots, for example, use AI to enrich the meeting experience.

Imagine sitting through a long conference call when the discussion moves to a topic that interests you. You call out, “Start recording conversation,” and a virtual assistant immediately begins recording. Then, you say, “Send me a transcript of this conversation.” And at the end of the call, the virtual assistant sends you a transcript with an analysis of the conversation that you can replay with action items.

Emerging technology in the contact center

Unified communications apps are revolutionizing business in general. But I predict 2018 will be a banner year for the customer-support industry in particular. Some companies have already integrated click-to-call features into their chatbots, but the quality of those features to date has been subpar.

Companies will move from telephony to instant video calls when connecting customers with agents. Thanks to instant translation and transcription services, the video widget will include real-time subtitles translated into French, English, Spanish or whatever language the customer needs to understand the service agent.

The agent experience will also improve. We’ll start to see AI bots on the back end that transcribe conversations and index all the words, so agents can be prompted with special content as the conversation unfolds. Agents could then send information to customers on the spot with a voice command.

Customers and agents will also be able to illustrate what they’re talking about with augmented reality (AR). Imagine you’re on the phone with a Comcast agent, and you can show the agent your router with your iPhone. The agent could send you diagrams of what to do — superimposed onto your router in AR. This process is now possible, thanks to Google and Apple embracing AR toolkits.

These emerging technologies indicate a bright future for the unified communications and collaboration industry. Whatever the next year holds, good luck in your journey.

Stephane Giraudie is CEO and founder of Voxeet, a provider of voice over IP web conferencing software based in San Francisco. 

For Sale – Synology DS215j 2TB (WD RED)

Selling my DS215j which I’ve used for the past couple of years – however most of that time was with 2x6TB drives so the 2x1TB drives have seen comparatively little use (for a NAS-grade HDD that is).

The drives have about ~8600 hours powered on each, run in a RAID1 configuration and no bad sectors/issues of any kind.
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Comes as-new, immaculate condition with original box, network cable, power etc as pictured.
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An extremely capable box running the latest DSM – performance review here:
Synology DS215j Review | Trusted Reviews

Cheers

Dave

Price and currency: £120
Delivery: Delivery cost is not included
Payment method: BACS, Cash on collection
Location: Central London
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

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For Sale – BNIB – Logitech Orion Spectrum G910 Mechanical Keyboard

Brand new from Logitech, if any interest is forthcoming I can provide pictures.

No warranty on this however, price reflected.

Collection is welcome!

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: Paypal, Cash, Bank Transfer
Location: Durham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – BNIB – Logitech Orion Spectrum G910 Mechanical Keyboard

Brand new from Logitech, if any interest is forthcoming I can provide pictures.

No warranty on this however, price reflected.

Collection is welcome!

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: Paypal, Cash, Bank Transfer
Location: Durham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – BNIB – Logitech Orion Spectrum G910 Mechanical Keyboard

Brand new from Logitech, if any interest is forthcoming I can provide pictures.

No warranty on this however, price reflected.

Collection is welcome!

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: Paypal, Cash, Bank Transfer
Location: Durham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – BNIB – Logitech Orion Spectrum G910 Mechanical Keyboard

Brand new from Logitech, if any interest is forthcoming I can provide pictures.

No warranty on this however, price reflected.

Collection is welcome!

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: Paypal, Cash, Bank Transfer
Location: Durham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – BNIB – Logitech Orion Spectrum G910 Mechanical Keyboard

Brand new from Logitech, if any interest is forthcoming I can provide pictures.

No warranty on this however, price reflected.

Collection is welcome!

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: Paypal, Cash, Bank Transfer
Location: Durham
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Pushing the boundaries of technology by making it more inclusive and accessible – Microsoft News Center India

People with disabilities make up around 15% of the world’s population. However, they still face challenges with accessibility in our society. On the occasion of International Day of Persons with Disabilities, Venkatesh Potluri, a Research Fellow at Microsoft India who has an incurable vision impairment, talks about the growing importance of an inclusive and accessible environment and his vision of improving the experience of developers who are blind or have low vision in Integrated Development Environments (IDEs).

I’m a Research Fellow at Microsoft India, and the world of technology and its benefits are not alien to me. Thanks to my parents, I got my first stint with technology at eight, through a computer. Now, this might not seem like something unusual for anyone raised in today’s world, and may not even be unique. But to me it was the first day my eyes were truly opened to the possibilities of what could be.

I’ve had an incurable visual impairment, which was diagnosed when I was three-months-old. The computer was equipped with a screen reader, making learning a lot more easier and simpler. Throughout my childhood, I kept trying to devise ways to use regular objects as assistive technology. For instance, the way I understood geometry was by touching figures constructed by sticking matchsticks and thread on paper.

“Technology has come long way since, and when built with the right intent, it can empower people to do anything that they like.”

As time progressed, the more technology advanced, the more learning opportunities opened up to me. Technology has come long way since, and when built with the right intent, it can empower people to do anything that they like.

I can now use a touchscreen phone through a screen reader; reply to a picture message sent on social media via the Seeing AI app, which gives me sense of what the image depicts, and reads any text on the picture, just like everyone else. Money reader, an app which can recognize currency and denominations, helps me transact easily and on my own. I can even travel on my own by using ride sharing apps. These are all exhilarating experiences for me, as they also allow me to enjoy my independence.

And though this is all great, I do strongly feel is that for technology, any technology, to be truly empowering, accessibility needs to be understood—more deeply and in more detail. And it should be part of any product, software or even architectural spaces like buildings. If accessibility is being thought of in the initial stages of conceptualization, it encourages inclusivity in all aspects. It shouldn’t be thought of as an upgrade or an add on.

I always wanted to study Computer Science, as I was very passionate about the subject. But studying a math-intensive course independently for me was not entirely possible at that time owing to technology limitations. This was perhaps why I pursued my research in computer science, focusing on accessibility and assistive technology. One of the significant challenges people with visual impairment face is accessing mathematical content. Through the research component of my course, we’ve taken a small yet significant step towards solving this.

We’ve proposed and developed techniques to render mathematical content in audio in such a way that listeners with visual impairment can understand them. Experimentation showed that using our techniques, listeners who were blind or have low vision were able to answer basic math questions with the correctness of 95%. Our work was presented in the 30th Technology in Persons with Disabilities Conference, and published at the 11th International Conference on Natural Language Processing.

I continue my work on accessibility and assistive technology through an internship with a fantastic team at Microsoft. I don’t look at this as a job but as a great opportunity to improve technology for the people with disabilities through my contributions.

“We have to make this world a better place for everybody, and we are all in this together!”

My work involves me trying to solve a challenge that I face every day and looking at a problem from the user and developer point of views. My current focus is to improve the accessibility experience for developers who are blind or have low vision using IDEs. These developers should gain the same value add or be as productive as a sighted developer when using graphical IDEs. That’s my grand vision—for technology or interactions with technology in the future to be inclusive toward people with disabilities.

This is a team effort. Even with all the research I have done so far, it still requires people who are designing these new interactions to have similar motivations and mindsets to be inclusive. After all, we have to make this world a better place for everybody, and we are all in this together!

For Sale – DDR4 Ram and Kaby Lake CPU’s

I cannot offer Warranty on these items, however I’m not sure if you can claim directly with the manufactures themselves. However i can guarantee these are all fully working and if you are interested in one of the items then if you wish I can benchmark the CPU or Ram for you and send proof to you. I can also send unlimited pics of these items if you require them.

Also I will promise to refund any item if it fails within 60 days since purchase. However these items are all near new so there shouldn’t be any issues.

Postage is included with cost of item.

Paypal required for payment.

CPU’S

Intel Core I5-7400 Kaby Lake – 3Ghz, 3.5Ghz Turbo – £115

Intel Core I5-7400 Kaby Lake – 3Ghz, 3.5Ghz Turbo – £115

Thanks

Any Questions, just ask.

Price and currency: please see thread
Delivery: Delivery cost is included within my country
Payment method: PayPal
Location: UXBRIDGE
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – DDR4 Ram and Kaby Lake CPU’s

I cannot offer Warranty on these items, however I’m not sure if you can claim directly with the manufactures themselves. However i can guarantee these are all fully working and if you are interested in one of the items then if you wish I can benchmark the CPU or Ram for you and send proof to you. I can also send unlimited pics of these items if you require them.

Also I will promise to refund any item if it fails within 60 days since purchase. However these items are all near new so there shouldn’t be any issues.

Postage is included with cost of item.

Paypal required for payment.

CPU’S

Intel Core I5-7400 Kaby Lake – 3Ghz, 3.5Ghz Turbo – £115

Intel Core I5-7400 Kaby Lake – 3Ghz, 3.5Ghz Turbo – £115

MEMORY

Corsair Vengeance LPX – 2 x 16GB (32GB) DDR4 2666MHz – PART NUMBER – CMK64GX4M4A2666C16 – is brand new. Selling for £230 or separated for each stick – £110

Corsair Vengeance LPX – 4 x 4GB (16GB) DDR4 2800MHz – PART NUMBER –CMK16GX4M4A2800C16 – £120 or separated for each stick – £30

Crucial Premium – 4 x 8GB (32GB) DDR4 2133MHz – PART NUMBER – CT4K8G4DF88213 – £200 or separated for each stick – £50

Thanks

Any Questions, just ask.

Price and currency: please see thread
Delivery: Delivery cost is included within my country
Payment method: PayPal
Location: UXBRIDGE
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.