Tag Archives: managed

Managed services companies remain hot M&A ticket

Managed services companies continue to prove popular targets for investment, with more merger and acquisition deals surfacing this week.

Those transactions included private equity firm Lightview Capital making a strategic investment in Buchanan Technologies; Siris, a private equity firm, agreeing to acquire TPx Communications; and IT Solutions Consulting Inc. buying SecurElement Infrastructure Solutions.

Those deals follow private equity firm BC Partners’ agreement last week to acquire Presidio, an IT solutions provider with headquarters in New York. That transaction, valued at $2.1 billion, is expected to close in the fourth quarter of 2019.

More than 30 transactions involving managed service providers (MSPs) and IT service firms have closed thus far in 2019. This year’s deals mark a continuation of the high level of merger and acquisition (M&A) activity that characterized the MSP market in 2018. Economic uncertainty may yet dampen the enthusiasm for acquisitions, but recession concerns don’t seem to be having an immediate impact.

Seth Collins, managing director at Martinwolf, an M&A advisory firm based in Scottsdale, Ariz., said trade policies and recession talk have brought some skepticism to the market. That said, the MSP market hasn’t lost any steam, according to Collins.

“We haven’t seen a slowdown in activity,” he said. The LMM Group at Martinwolf represented Buchanan Technologies in the Lightview Capital transaction.

Collins said the macroeconomic environment isn’t affecting transaction multiples or valuations. “Valuations aren’t driven by uncertainty; they’re driven by the quality of the asset,” he noted.

Finding the right partner

Buchanan Technologies is based in Grapevine, Texas, and operates a Canadian headquarters in Mississauga, Ont. The company’s more than 500 consultants, engineers and architects provide cloud services, managed services and digital transformation, among other offerings.

Valuations aren’t driven by uncertainty; they’re driven by the quality of the asset.
Seth CollinsManaging director at Martinwolf

A spokesman for Lightview Capital said Buchanan Technologies manages on-premises environments, private clouds and public cloud offerings, such as AWS, IBM Cloud and Microsoft Azure. The company focuses on the retail, manufacturing, education, and healthcare and life sciences verticals.

Collins said Buchanan Technologies founder James Buchanan built a solid MSP over the course of 30 years and had gotten to the point where he would consider a financial partner able to take the company to the next level.

“As it turned out, Lightview was that partner,” Collins added, noting the private equity firm’s experience with other MSPs, such as NexusTek.

The Siris-TPx deal, meanwhile, also involves a private equity investor and long-established services provider. TPx, a 21-year old MSP based in Los Angeles, provides managed security, managed WAN, unified communications and contact center offerings. The companies said the deal will provide the resources TPx needs to “continue the rapid growth” it is encountering in unified communications as a service, contact center as a service and managed services.

Siris has agreed to purchase TPx from its investors, which include Investcorp and Clarity.

“Investcorp and Clarity have been invested with TPx for more than 15 years, and they were ready to monetize their investment,” a spokeswoman for TPx said.

IT Solutions Consulting’s acquisition of SecurElement Infrastructure Solutions brings together two MSPs in the greater Philadelphia area.

The companies will pool their resources in areas such as security. IT Solutions offers network and data security through its ITSecure+ offering, which includes antivirus, email filtering, advanced threat protection, encryption and dark web monitoring. A spokeswoman for IT Solutions said SecurElement’s security strategy aligns with IT Solutions’ approach and also provides “expertise in a different stack of security tools.”

The combined company will also focus on private cloud, hybrid cloud and public cloud services, with a particular emphasis on Office 365, the spokeswoman said.

IT Solutions aims to continue its expansion plans in the Philadelphia area and mid-Atlantic regions through hiring, new office openings and acquisitions.

“We have an internal sales force that will continue our organic growth efforts, and our plan is to continue our acquisition strategy of one to two transactions per year,” she said.

MSP market M&A chart
Managed services companies continue to consolidate in an active M&A market.

VMware arms cloud partners with new tools

Ahead of the VMworld 2019 conference, VMware has unveiled a series of updates for its cloud provider partners.

The VMware Cloud Provider Platform now features new tools to enhance the delivery of hybrid cloud offerings and differentiated cloud services, the vendor said. Additionally, VMware said it is enabling cloud providers to target the developer community with their services.

“Customers are looking for best-of-breed cloud that addresses their specific application requirements. … In this world, where there are multiple types of clouds, customers are looking to accelerate the deployment of the applications, and, when they are looking at cloud, what they are looking for is flexibility —  flexibility so that they can choose a cloud that best fits their workload requirements. In many ways, the clouds have to adapt to the application requirements,” said Rajeev Bhardwaj, vice president of products for the cloud provider software business unit at VMware.

Highlights of the VMware updates include the following:

  • The latest version of the vendor’s services delivery platform, VMware vCloud Director 10, now provides a centralized view for hosted private and multi-tenant clouds. Partners can also tap a new “intelligent workload placement” capability for placing “workloads on the infrastructure that best meets the workload requirements,” Bhardwaj said.
  • To help partners differentiate their services, VMware introduced a disaster-recovery-as-a-service program for delivering DRaaS using vCloud Availability; an object storage extension for vCloud Director to deliver S3-compliant object storage services; and a backup certification to certify backup vendors in vCloud Director-based multi-tenant environments, VMware said. Cohesity, Commvault, Dell EMC, Rubrik and Veeam have completed the backup certification.
  • Cloud provider partners can offer containers as a service via VMware Enterprise PKS, a container orchestration product. The update enables “our cloud providers to move up the stack. So, instead of offering just IaaS … they can start targeting new workloads,” Bhardwaj said. VMware will integrate the Cloud Provider Platform with Bitnami, which develops a catalog of apps and development stacks that can be rapidly deployed, he said. The Bitnami integration can be combined with Enterprise PKS to support developer and DevOps costumers, attracting workloads such as test/dev environments onto clouds, according to VMware.

Bhardwaj noted that the VMware Cloud Provider Program has close to 4,300 partners today. Those partners span more than 120 countries and collectively support more than 10 million workloads. VMware’s Cloud Verified partners, which offer VMware software-defined data center and value-added services, have grown to more than 60 globally, VMware noted.

Managed service providers are a growing segment within the VMware Cloud Provider Program (VCCP), Bhardwaj added.

“As the market is shifting more and more toward SaaS and … subscription services, what we are seeing is more and more different types of partners” join VCCP, he said.

Partner businesses include solution providers, systems integrators and strategic outsourcers. They typically don’t build their own clouds, but “want to take cloud services from VMware as a service and become managed service providers,” he said.

Other news

  • Rancher Labs, an enterprise container management vendor, rolled out its Platinum Partner Program. Targeting partners with Kubernetes expertise, the program provides lead and opportunity sharing programs, joint marketing funds and options for co-branded content, the company said. Partners must meet a series training requirements to qualify for the program.
  • Quantum Corp., a storage and backup vendor based in San Jose, Calif., updated its Alliance Partner Program with a new deal registration application, an expanded online training initiative and a redesigned partner portal. The deal registration component, based on Vartopia’s deal registration offering, provides a dashboard to track sales activity, the deal funnel and wins, according to Quantum. The online training for sales reps and engineers is organized by vertical market, opportunities and assets. The company also offers new training options for in-person training.
  • Quisitive Technology Solutions Inc., a Microsoft solutions provider based in Toronto, launched a Smart Start Workshop for Microsoft Teams.
  • MSP software vendor Continuum cut the ribbon on a new security operations center (SOC). Located in Pittsburgh, the SOC will bolster the availability of cybersecurity talent, threat detection and response, and security monitoring for Continuum MSP partners, the vendor said.
  • Technology vendor Honeywell added Consultare America LLC and Silver Touch Technologies to its roster of Guided Work Solutions resellers. A voice-directed productivity product, Guided Work Solutions software targets small and medium-sized distribution centers.
  • Sify Technologies Ltd., an information and communications technology provider based in Chennai, India, aims to bring its services to Europe through a partnership with ZSAH Managed Technology Services. The alliance provides a “broader consulting practice” to the United Kingdom market, according to Sify.
  • US Signal, a data center services provider based in Grand Rapids, Mich., added several features to its Zerto-based disaster recovery as a service offering. Those include self-management, enterprise license mobility, multi-cloud replication and stretch layer 2 failover.
  • Dizzion, an end user cloud provider based in Denver, introduced a desktop-as-a-service offering for VMware Cloud on AWS customers.
  • LaSalle Solutions, a division of Fifth Third Bank, said it has been upgraded to Elite Partner Level status in Riverbed’s channel partner program, Riverbed Rise.
  • FTI Consulting Inc., a business advisory firm, said its technology business segment has launched new services around its RelativityOne Data Migration offering. The services include migration planning, data migration and workspace migration.
  • Mimecast Ltd., an email and data security company, has appointed Kurt Mills as vice president of channel sales. He is responsible for the company’s North American channel sales strategy. In addition, Mimecast appointed Jon Goodwin as director of public sector.
  • Managed detection and response vendor Critical Start has hired Dwayne Myers as its vice president of channels and alliances. Myers joins the company from Palo Alto Networks, where he served as channel business manager, Central U.S. and Latin America, for cybersecurity solutions.

Market Share is a news roundup published every Friday.

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For Sale – Gaming PC, i7 7700k, 16GB DDR4, GTX 1080ti, 250GB SSD, 1.5TB HDD, NZXT H500 [price drop]

PC 1
In excellent condition, fully tested, cable managed and working

Ready to use

Intel i7 7700k
Zotac GTX 1080ti AMP! Extreme Core Edition
G.Skill Trident Z 16GB DDR 4 2400MHz
MSI PC MATE B250 Motherboard
Samsung 850 evo 250GB SSD
Seagate 1.5TB HDD
NZXT Kraken M22 120mm Liquid Cooler
NZXT H500 Tempered Glass Case
Corsair RM850 850w 80+ Gold PSU
2x NZXT 120mm case fans (front)
Windows 10 Pro

Can deliver personally same day (~150 miles) – just ask me
Further away? Ask me…

£1350 £1180 £1125 £1080

[​IMG]
[​IMG]
[​IMG]
[​IMG]
[​IMG]

Price and currency: 1125
Delivery: Goods must be exchanged in person
Payment method: BT / Cash
Location: Birmingham
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

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VMware Project Dimension to deliver managed HCI, edge networking

VMware is developing a managed edge appliance that has compute and storage for running applications and a software-defined WAN for connecting to the data center and public clouds.

The upcoming offering is in technical preview under the name Project Dimension. The product is a lightweight hyper-converged infrastructure system that includes the vSphere infrastructure compute stack and the vSAN software-defined storage product.

For networking, Project Dimension uses VMware’s NSX SD-WAN by VeloCloud, which VMware acquired last year. The VeloCloud SD-WAN provides connectivity to the corporate data center, SaaS or applications running on IaaS.

Project Dimension is essentially the branch version of VMware’s Cloud Foundation, which merges compute, storage and network provisioning to simplify application deployment in the data center and the Amazon and Microsoft Azure public clouds. Companies could use Project Dimension to run IoT and other software in retail stores, factories and oil rigs, according to VMware. Actual hardware for the system would come from VMware partners.

Companies already using Cloud Foundation could apply their policies and security to applications running on Project Dimension.

“There’s a lot of potential for operational simplicity. There’s the potential for improved multi-cloud management, and there’s the potential for faster time to market [for users’ applications],” said Stephen Elliot, an analyst at IDC.

But Project Dimension’s hybrid cloud approach — which lets companies run some applications at the edge, while also connecting to software running in the cloud — could eventually make it a “niche product,” said Andrew Froehlich, president of computer consultancy West Gate Networks, based in Loveland, Colo.

“While hybrid architectures are extremely common today, most businesses are looking to get to a 100% public cloud model as soon as they can,” he said. “Thus, it’s an interesting concept — and one that some can use — but I don’t see this making a significant impact long term.”

How Project Dimension works as a managed service

VMware plans to offer Project Dimension as a managed service. A company would order the service by logging into the VMware Cloud and going to its Edge Portal, where the business would choose a Project Dimension resource cluster and a service-level agreement.

Businesses would then upload the IP addresses of the edge locations, where VMware would send technicians to install the Project Dimension system. Each system would appear as a separate cluster in the Edge Portal.

VMware plans to use its cloud-based lifecycle management system to fix failures and handle infrastructure firmware and software updates. As a result, companies could focus on developing and deploying business applications without having to worry about infrastructure maintenance.

VMware, which introduced Project Dimension last week at the VMworld conference in Las Vegas, did not say when it would release the product. Also, the company did not disclose pricing.

Wanted – GPU cheap as chips

Hey all, after being a bit of a plonker, I’ve managed to break my GPU and can’t afford a new one for the next few weeks.

Not looking for much, literally the cheapest GPU I can find. Cex sell the 6850 for £20, so that should be a decent baseline for people to go on what I need. I’d sooner give someone on here the money rather than Cex or a shop.

Let me know,

Thanks.

Location: Skegness

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  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
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How to Monitor Hyper-V Performance with PowerShell

Virtual machines can quickly lose speed and efficiency unless managed properly. Using PowerShell, you can monitor Hyper-V performance so you can keep on top of your performance levels and ensure your Hyper-V VMs are running optimally at all times.

In my last article, I demonstrated how to work with performance counters but from a WMI (Windows Management Instrumentation) perspective, using the corresponding Win32 classes with Get-CimInstance. Today I want to circle back to using Get-Counter to retrieve performance counter information but as part of a toolmaking process. I expect that when you are looking at performance counters, you do so on a very granular level. That is, you are only interested in data from a specific counter. I am too. In fact, I want to develop some tooling around a performance counter so that I can quickly get the information I need.

Getting Started

I’m using Hyper-V running on my Windows 10 desktop, but there’s no reason you can’t substitute your own Hyper-V host.

You should be able to test my code by setting your own value for $Computer.

Hyper-V Performance Counters

Of all the Hyper-V performance counters, the one that interests me is part of the Hyper-V Dynamic Memory VM set.

Dynamic Memory Counters

I am especially interested in the pressure related counters. This should give me an indication if the virtual machine is running low on memory. You sometimes see this in the Hyper-V management console when you look at the memory tab for a given virtual machine. Sometimes you’ll see a Low status. I want to be able to monitor these pressure levels from PowerShell.

After a little research, I found the corresponding WMI class.

Memory Counters via WMI and CIM

As you can see SRV2 is running a bit high. One of the benefits of using a WMI class instead of Get-Counter is that I can create a filter.

High Memory Pressure VM

Building Tools With What We’ve Done So Far

One tool I could create would be to turn this one line command into a function, perhaps adding the Hyper-V host as a parameter. I could set the function to run in a PowerShell scheduled job.

Another option would be to register a WMI event subscription. This is an advanced topic that we don’t have room to cover in great detail. But here is some sample code.

The code is checking every 30 seconds (within 30) for instances of the performance counter where the current pressure value is greater or equal to 80. I am registering the event subscription on my computer.  As long as my PowerShell session is open, any time a VM goes above 80 for Current Pressure, information is logged to a CSV file.

When using an Action scriptblock, you won’t see when the event is raised with Get-Event. The only way I can tell is by looking at the CSV file.

image

To manually stop watching, simply unregister the event.

Using this kind of event subscription has a number of other applications when it comes to managing Hyper-V. I expect I’ll revisit this topic again.

But there’s one more technique I want to share before we wrap up for today.

Usually, I am a big believer in taking advantage of PowerShell objects in the pipeline. Using Write-Host is generally frowned upon. But there are always exceptions and here is one of them.  I want a quick way to tell if a virtual machine is under pressure. Color coding will certainly catch my eye.  Instead of writing objects to the pipeline, I’ll write a string of information to the console. But I will color code it depending on the value of CurrentPressure. You will likely want to set your own thresholds. I wanted settings so that I’d have something good to display.

It wouldn’t take much to turn this into a function and create a reusable tool.

Colorized Performance Counters

I have at least one other performance monitoring tool technique I want to share with you but I think I’ve given you plenty to try out for today so I’ll cover that in my next article.

Wrap-Up

Have you built any custom tools for your Hyper-V environment? Do you find these types of tools helpful? Would you like us to do more? Let us know in the comments section below!

Thanks for reading!

SolarWinds: MSP Pulse can shed light on business transformation

SolarWinds MSP has launched a benchmarking tool that it said is designed to help managed service providers better understand the health of their businesses. The new offering from SolarWinds, MSP Pulse aims to improve channel partners’ business strategies while also providing insight into how they stack up against their competitors.

The move comes as MSPs look for better ways to measure their progress as they grapple with business transformation at their companies. As channel companies transition from hardware reselling to an as-a-service subscription model, many are finding that shifting gears has placed new responsibilities on their business. As a result MSPs are looking for more analysis and insights as they move to the managed services model.

To help them understand how their competitors are handling new market trends, SolarWinds MSP in collaboration with research firm The 2112 Group developed MSP Pulse, a free online survey that asks participants specific questions about their business. 

SolarWinds: MSP Pulse attracts nearly 500 survey takers

So far nearly 500 companies located in North America and Europe have taken the survey, answering a range of questions on such topics as 2017 revenue, 2018 projected revenue, location, types of managed services offered, and the number of dedicated salespeople on staff.

According to executives at SolarWinds MSP, answers to these questions are stored in a database and used to generate comparative analysis in a variety of areas, including sales, profitability and customer engagement.

Comparisons are also made between companies that are the same size, offer the same managed service offerings and operate in the same region.

“Many companies are in the dark on their own,” said Mike Cullen, vice president of customer experience and business strategy at SolarWinds MSP. “This tool gives them good information to balance themselves off of what other companies are doing in the market.”

Chart showing steps for achieving predictable revenue streams
The quest for predicable, as-a-service revenue is just one dimension of the MSP transition the SolarWinds MSP Pulse tool aims to address.

How it works

Many companies are in the dark on their own.
Mike Cullenvice president of customer experience and business strategy, SolarWinds MSP

At the end of the SolarWinds MSP Pulse survey, participants receive a customized report about how their companies’ performance compares with companies of similar size and type. The benchmarking process provides information on whether an MSP is on par, below average or above average with regard to its competitors across a number of categories, including monthly account attrition rate — also known as churn rate — and managed service revenue targets.

Channel partners may use their results to plan their managed services model transformation and are encouraged to take the survey on a quarterly basis to update their data and track their progress.

Cullen said many MSPs are wondering what their benchmark should look like. He said these companies need information on how many new customers should they acquire per month and how much of their companies’ business should be managed services as opposed to hardware.

He added executives at MSPs also want to know if MSPs in their region of the same size and the same revenue structure have the same number of employees.

For Sale – i7 8700k Brand New

Intel i7 8700k Brand New, Un-opened box with the 3 years Intel warranty all there. Managed to buy this cheap online with some vouchers and I don’t fancy buying a new mobo to use it for myself so I would rather sell at a small gain.

Item will be shipped out by RM First Class.

Payment by bank transfer – Until I receive some feedback I am willing to send first providing I am satisfied with the buyer’s reputation.

Price and currency: 255
Delivery: Delivery cost is included within my country
Payment method: Bank
Location: Whitefield
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – CPU water and air coolers

Having a clear out as managed to sell most of the desktops. Starting with some coolers

Intel stock £3
Arctic Freezer 13 £12
Cooler Master Hyper 212 EVO £15 SOLD LOCALLY

Corsair Hydro H80i £30
Corsair Hydro H70 £25 SOLD LOCALLY

Price and currency: 12
Delivery: Delivery cost is not included
Payment method: PPG BT
Location: Bristol
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – CPU water and air coolers

Having a clear out as managed to sell most of the desktops. Starting with some coolers

Intel stock £3
Arctic Freezer 13 £12
Cooler Master Hyper 212 EVO £15 SOLD LOCALLY

Corsair Hydro H80i £30
Corsair Hydro H70 £25 SOLD LOCALLY

Price and currency: 12
Delivery: Delivery cost is not included
Payment method: PPG BT
Location: Bristol
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – i7 8700k Brand New

Intel i7 8700k Brand New, Un-opened box with the 3 years Intel warranty all there. Managed to buy this cheap online with some vouchers and I don’t fancy buying a new mobo to use it for myself so I would rather sell at a small gain.

Item will be shipped out by RM First Class.

Payment by bank transfer – Until I receive some feedback I am willing to send first providing I am satisfied with the buyer’s reputation.

Price and currency: 255
Delivery: Delivery cost is included within my country
Payment method: Bank
Location: Whitefield
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.