Tag Archives: modern

How HR can help with a digital divide in the U.S.

Technology is often a solution to modern HR challenges, but HR executive Robin Schooling was quick to point out that tech can also be a problem for employees without equal access or related skills.

For example, according to a Purdue University report released earlier this year, “Job and establishment growth between 2010 and 2015 was substantially lower in [U.S.] counties with the highest digital divide.”

Schooling, who is vice president of HR at Hollywood Casino in Baton Rouge, La., will speak about the digital divide in the U.S. at the forthcoming HR Technology Conference in Las Vegas. SearchHRSoftware is the media partner for the conference.

In a preview of her remarks, Schooling outlined the challenges and explained why her three-person HR team sometimes takes an old-school, hands-on approach to everything from training to benefits enrollment.

This interview was edited lightly for brevity and clarity.

When you talk about the digital divide in the U.S., what do you mean?

Robin Schooling: The tendency is to think, as we automate more and more things, that people and job seekers are just going to go right along with all of it. We think that all job seekers or employees have the same level of technology at their disposal. We think the knowledge base is there and that they have the sophistication to go along with the online journey, from job searching to applying for jobs to the onboarding programs. And then, once they’re in-house, they’re ready for any online training.

Robin Schooling, vice president of HR, Hollywood CasinoRobin Schooling

We’re sort of assuming everybody in the workforce is at a desk in a high-rise and that technical knowledge is at [their] disposal. There is an entire group of workers and industries that I fear are getting left further and further behind. It’s the technology haves and have-nots.

How does email play into the digital divide in the U.S.?

Schooling: In my particular world, I have less than 20% of my employees who have work email or access to network drives. They are not at a desk; they are on the floor in front of customers, and they don’t use technology day to day in their jobs. So, they don’t have company email addresses.

If you go back further, a lot of my job applicants don’t have personal email addresses. I probably have, on average, two people a week we talk to who apply for a job using somebody else’s email address. We discover when get hold of them they never got our email and that the person whose email address they used ‘didn’t let me know it came.’ Or, people make up email addresses.

As we talk to people, we find out there truly are people who just don’t have email. It’s not an age thing. I see people who are 22, and I see people who are 70. We get a lot of calls.

[When we get a resume emailed to us,] we have auto reply, but sometimes it goes to a spam folder, and they don’t know how to check a spam folder. We have applicants who don’t have desktops or tablets. Their phone is it. And they don’t know how to navigate email addresses even if they have email. Instead, we get a lot of calls. It’s like 1989.

So, we’ve tried things with texting. We’ve tried a cellphone call. But it gets back to the low-wage, entry-level worker with a pay-as-you-go phone. They tried to apply, but we can’t reach them on it. It’s a challenge. I don’t know the answer to the problem. But we have to look at finding multiple ways to connect with people on the applicant side.

There’s a digital divide in the U.S., but change has to start somewhere. What are you doing in the office to help the tech have-nots?

Schooling: As we have automated, we enhanced some of the offerings through the system we have for our employees, because we don’t have folks who sit at a desk. We can put things out in the cloud to our employee self-service portal, but we’re still struggling with employees getting access if they’re doing it through their phone.

We have banks of computers in the break room, but many employees have challenges accessing them. They don’t know how to use a keyboard or a mouse. That still exists. Everybody doesn’t work on the East or West Coasts, and we’re not all on Slack.

And it’s not just the tech providers [that contribute to the digital divide in the U.S.]; it’s the HR service providers. Every year since I’ve been here, as part of our wellness initiatives, we have a third party come in and do biometric screenings. You get a checkup and sit with a nurse practitioner who logs you in to your account. We do this so that we get you into this wellness tracker for follow-up steps. In order to do that, you have to set up your own account, and that requires an email address and two-factor authentication.

Here’s the challenge: I’ve got a good 30 employees that do not have a personal email address. They may have access to their mothers’ or their wives’ or their sisters’ [email addresses]. I told the vendor that people coming in can’t set up an account because they do not have a personal email, or they are using a family member’s [email] who is not there to do two-factor authentication. How do we do that? How do we serve those people? The provider didn’t quite believe me.

We know the people that don’t have email. How do we solve this? As an HR team, what we do for our population is we try to help people as much as we can to set up accounts. We spend quite a bit of time amongst the team going to Gmail to set up an account and set it up on their phone for them. We try to help them create passwords and show them how to remember where it’s stored. It’s a challenge to do this one-on-one to help our folks as much as we can, but I think it’s important.

In my particular world, I have less than 20% of my employees who have work email or access to network drives.
Robin Schoolingvice president of HR, Hollywood Casino

It’s like old-school HR. It’s very hands-on and in your face. If you have a small or midsize business and your workforce is all in one place, what you can do there is kind of what we do. It’s handholding and bringing along one person at a time. Sometimes, it’s even just stopping and asking: If we are going to communicate something or expect an employee to go to a website to accomplish something for a job, are they equipped to do that?

When we think about the digital divide in the U.S., what can be done to help narrow it?

Schooling: This is an issue that worries me. We are just getting further and further away from thinking about those people who need to find jobs or are working hard, but are sitting in companies that don’t realize that perhaps there are folks being left behind. These are people who can’t do a really cool learning module on their phone.

I have people that are not hipsters — they have a flip phone, but don’t have a data plan. And if there is Wi-Fi, they need to have someone show them how to hook up. They can’t sit at home and do onboarding videos or learning snippets.

At the end of the day, I’m thinking about it from [different] sides. Are the vendors remembering when creating products to include the whole audience? Are HR practitioners aware that you need to do more than meet them where they are, but actually bring them with you?

And it’s important to remember it’s not a generational thing. Some folks coming out of school, college grads even, find themselves in this boat. They come from low-income families, and they’ve gotten higher ed, but they struggle with the access to the tools and the tech and the knowledge of how to use them.

Microsoft 365 is the smartest place to store your content – Microsoft 365 Blog

In the modern workplace, rising expectations to innovate and improve productivity are putting pressure on employees to do more in less time. The world’s most successful organizations are addressing this by adopting new ways of working that leverage Microsoft 365 with OneDrive and SharePoint to manage and collaborate on content.

Today, we are announcing upcoming capabilities that, along with our recent investments, combine the power of artificial intelligence (AI) and machine learning with content stored in OneDrive and SharePoint to help you be more productive, make more informed decisions, and keep more secure.

Be more productive

A key to being productive is leveraging existing content so you’re not reinventing the wheel. Historically this has been challenging due to the exponential growth of digital content, particularly with image, video, and audio files. Until now, these rich file types have been cumbersome to manage and painful to sift through to find what you need, when you need it.

Video and audio transcription—Beginning later this year, automated transcription services will be natively available for video and audio files in OneDrive and SharePoint using the same AI technology available in Microsoft Stream. While viewing a video or listening to an audio file, a full transcript (improving both accessibility and search) will show directly in our industry-leading viewer, which supports over 320 different file types. This will help you utilize your personal video and audio assets, as well as collaborate with others to produce your best work.

A screenshot shows a video and a video transcript on the right sidebar.

Once you’re ready to make a video broadly available across the organization, you can upload and publish to Microsoft Stream. You’ll continue to get transcription services plus other AI driven capabilities, including in-video face detection and automatic captions. Importantly, your audio and video content never leaves the Microsoft Cloud; it is not passed through potentially costly and insecure third-party services.

Searching audio, video, and imagesAnnounced last September, we are unlocking the value of photos and images stored in OneDrive and SharePoint. Using native, secure AI, we determine where photos were taken, recognize objects, and extract text in photos. This recognition and text extraction allows you to search for images as easily as you search for documents. For example, you could search a folder of scanned receipts for the receipt that mentions “sushi.” Video and audio files also become fully searchable thanks to the transcription services described earlier.

A screenshot displays the search results of a search for a sushi receipt in Office 365.

Intelligent files recommendations—Later this year, we’ll introduce a new files view to OneDrive and the Office.com home page to recommend relevant files to you. Suggested files are based on the intelligence of the Microsoft Graph and its understanding of how you work, who you work with, and activity on content shared with you across Microsoft 365. This deep understanding of user behavior and relationships among coworkers is unique to Microsoft 365 and continues to be enriched as you collaborate on content in OneDrive and SharePoint.

A screenshot displays intelligent recommendations in search in Office 365.

AI also makes it easier to create new documents by reusing existing content. The Tap feature in Word 2016 and Outlook 2016 intelligently recommends content stored in OneDrive and SharePoint by understanding the context of what you are working on. This allows you to leverage and repurpose a paragraph, table, graphic, chart, or more from another file while working on a new document or email.

Make more informed decisions

OneDrive and SharePoint make your life easier thanks to innovative AI that helps you make more informed decisions while working with content.

File insights—Earlier this year, we rolled out an updated file card, providing access statistics for any file stored in OneDrive and SharePoint. This allows you to see who has looked at the file and what they have been doing, and it helps you decide your next action. Later this year, we’ll bring these valuable file statistics directly into the native Office application experience.

A screenshot shows Document Views in SharePoint.

Additionally, we’ll introduce additional insights to the file card with “Inside look,” giving you important information at a glance—including time to read and key points from the document, so you can choose to dive in deeper or save it for later.

A screenshot shows in Inside Look into a Word document, showing Key Points as well as time to read the document.

Intelligent sharing—Later this year, you’ll have the option to easily share relevant content with meeting attendees. For instance, if you just presented a PowerPoint presentation, you’ll be prompted to share it with the other attendees once the meeting is over. In the OneDrive mobile app, we’ll automatically prompt you to share photos taken during the same meeting, perhaps of a whiteboard where you brainstormed new ideas with your colleagues—all based on your Outlook calendar. This type of real-world intelligence allows you to quickly keep everyone informed and move on to your next task and is exclusively available when you store your content in OneDrive and SharePoint.

Side-by-side screenshots show how to intelligently share files in Outlook.

Data insights—Earlier this year at the SharePoint Virtual Summit, we showed you how you could immediately enrich your OneDrive and SharePoint content with intelligence by leveraging the flexibility of Microsoft Flow and the power of Azure Cognitive Services. Since these services are powered by Microsoft Azure, you can get sentiment analysis, key word extraction, and even custom image recognition—all while keeping your content secure in the Microsoft Cloud and away from potentially costly and insecure third-party services. Additionally, you can use information provided by these cognitive services to set up custom workflows to organize images, trigger notifications, or invoke more extensive business processes directly in OneDrive and SharePoint with deep integration to Microsoft Flow.

A screenshot shows Marketing analysis in Microsoft Flow.

Keep more secure

When your files are stored in OneDrive and SharePoint, AI also helps to protect your content, keep you compliant, and thwart malicious attacks.

OneDrive files restore—Earlier this year, we released OneDrive files restore including integration with Windows Defender Antivirus to protect you from ransomware attacks by identifying breaches and guiding you through remediation and file recovery. With a full 30 days of file history and sophisticated machine learning to help us spot potential attacks early, OneDrive gives you peace of mind for every file you store. Best of all, moving your files to OneDrive has never been easier thanks to Known Folder Move.

Intelligent compliance—In addition to being able to apply native data loss prevention (DLP) policies and conduct native eDiscovery searches on textual content stored in OneDrive and SharePoint, with the innovations discussed above, we’re making it even easier to use these key compliance capabilities with audio, video, and images later this year. Soon you’ll be able to leverage the text extracted from photos and audio/video transcriptions to automatically apply these policies and protect this content.

Get started

As you can see, by leveraging Microsoft’s industry-leading investments in AI we have made OneDrive and SharePoint in Microsoft 365 the smartest place to store your content. In fact, Microsoft is recognized as a leader by Gartner in both their Content Collaboration Platforms Magic Quadrant and Content Services Platforms Magic Quadrant reports, as well as Forrester in both their cloud and hybrid Forrester Wave™: Enterprise File Sync and Share Platforms Q4 2017 reports.

You can start realizing these benefits and more by moving your content to OneDrive and SharePoint today, just as Fortune 500 customers MGM Resorts International, Walmart, Johnson Controls International, and Textron are doing. You’ll automatically get more value as we continue to invest in these and other new AI capabilities to help you achieve more.

Microsoft has a bold vision to transform content collaboration for the modern workplace inclusive of files, dynamic web sites and portals, streaming video, AI, and mixed reality, while reducing costs and improving compliance and security. Be sure to join us at Microsoft Ignite from September 2428, 2018 in Orlando, Florida, or on-demand, where we’ll continue to unveil how AI will accelerate content collaboration in the modern workplace.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Micro ATX HTPC case, PSU, 120GB SSD, Optical drive etc

As per this thread:

For Sale – Ultra modern HTPC – Kabylake, DDR4, GT1030, SSD etc

The main components of HTPC have been sold.

So, I am selling the following:

  • CiT S503 Slim Micro ATX case
  • Seasonic TFX350 PSU
  • LG CD/DVD burner optical drive

£25 plus postage

  • Kingston A400 120GB SSD

£15 plus postage

I have loads of cables – SATA, HDMI, wireless USB receiver etc that I can throw in for free.

Price and currency: £40
Delivery: Delivery cost is not included
Payment method: BT, PPG
Location: Swansea
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.