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Microsoft Dynamics 365 AI going hard after Salesforce

Microsoft and Salesforce are attacking each other again. Microsoft Dynamics 365 AI tools are coming that will beef up sales, marketing and — most of all — service and support, unveiled the day after Salesforce announced Quip Slides, a PowerPoint competitor.

Salesforce appears to be annexing Microsoft’s business-productivity territory, while Microsoft is rolling its forces deeper into Salesforce’s CRM domain by more tightly connecting Teams collaboration with its CRM suite, freshened up with new AI capabilities.

“You’ve got Salesforce announcing Quip Slides, and you’ve got Microsoft doing a whole bunch of integration between Teams and Dynamics … who’s going after whose market?” said Alan Lepofsky, analyst at Constellation Research.

In a media briefing ahead of its Ignite user conference, the tech giant took some direct shots at rival Salesforce in introducing Microsoft Dynamics 365 AI tools that buttress CRM processes. Of particular note was Dynamics 365 AI for Customer Service, which adds out-of-the-box virtual agents.

Assistive AI for contact centers

Who’s going after whose market?
Alan Lepofskyanalyst, Constellation Research

Virtual agents can take several forms, two of which include chatbots that do the talking on behalf of humans, or assistive bots that prompt humans with suggested answers for engaging live with customers either on voice or text channels.

New Microsoft bots, built on Azure Cognitive Services, won’t require the code-intensive development or consultant services that other vendors’ CRM tools do, claimed Alysa Taylor, Microsoft corporate vice president of business applications and global industry. She singled out Salesforce as a CRM competitor in her comments.

“Many vendors offer [virtual agents] in a way that is very cumbersome for organizations to adopt,” Taylor said. “It requires a large services engagement; Salesforce partners with IBM Watson to be able to deliver this.”

Either way, the bots will require training. Microsoft Dynamics 365 AI-powered bots can be trained by call center managers, asserted Navrina Singh, Microsoft AI principal product lead, during a demo.

Microsoft CEO Satya Nadella
Microsoft CEO Satya Nadella’s taking on Salesforce with new CRM AI tools

The bots can tap into phone log transcriptions, email and other contact center data stores to shape answers to customer problems and take some of the workload off of overburdened contact center agents, Singh said.

The virtual agent introductions were significant enough that Microsoft brought out CEO Satya Nadella for a cameo with Singh during the briefing.

“The thing that’s most exciting to me,” Nadella said, “… is that [Microsoft] can make every company out there an AI-first company. They already have customers, they already have data. If you can democratize the use of AI tools, every company can harness the power of AI.”

Other Dynamics 365 AI tools for CRM

Sales and marketing staffs get their own Dynamics 365 AI infusion, too.

Microsoft brings Dynamics 365 AI for Sales in line with Salesforce Einstein tools that use AI to prioritize lead pipelines and sales-team performance management.

Microsoft Dynamics 365 AI for Market Insights plumbs marketing, social media and other customer engagement data to improve customer relations and “engage in relevant conversations and respond faster to trends,” Taylor wrote in a blog post announcing the new system.

While the Microsoft moves appear effective, industry observers questioned whether they can Microsoft make an impression in Salesforce’s massive market footprint, even if they are easier to use, more economical and more intuitive than Salesforce’s.

Lepofsky said he isn’t sure, because of the sheer numbers. The 150,000-strong Dreamforce user conference is at the same time as Ignite, and the latter will likely draw only about a sixth of the Dreamforce crowd. And Salesforce likely won’t be resting on its AI credentials either.

“I think you can speculate that Salesforce will also be talking about AI improvements at Dreamforce, so perhaps it’s not that differentiating for Dynamics,” Lepofsky said.

While Microsoft announced no release date for its AI tools, a preview site will go online this fall, Singh said.

For Sale – Asrock Deskmini Mini PC, G4600, 2x4gb Ram, 120gb SSD

Decided to sell HTPC as want to go other routes. Mint condtion, boxes, warranty.

This little PC is very powerful and can be easily used as main PC, obviously perfect for HTPC. All drivers/updates/bios are installed.
In case you don’t know, g4600 is basically 99% of i3 7100.
There is 2 x 2.5″ hdd/ssd slot and 1 x m.2 2280 but it has to be pci-e.

Asrock Deskmini
G4600 with intel stock cooler
2x4gb 2133Mhz Samsung DDR4
120gb Kingston A400 SSD
Intel AC WIFI card with antennas
Windows 10 Pro

Price and currency: 210
Delivery: Delivery cost is not included within my country
Payment method: BT/PPG/Cash on collection
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
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By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
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DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – Asrock Deskmini, G4600, 2x4gb Ram, 120gb SSD

Decided to sell HTPC as want to go other routes. Mint condtion, boxes, warranty.

This little PC is very powerful and can be easily used as main PC, obviously perfect for HTPC. All drivers/updates/bios are installed.
In case you don’t know, g4600 is basically 99% of i3 7100.
There is 2 x 2.5″ hdd/ssd slot and 1 x m.2 2280 but it has to be pci-e.

Asrock Deskmini
G4600 with intel stock cooler
2x4gb 2133Mhz Samsung DDR4
120gb Kingston A400 SSD
Intel AC WIFI card with antennas
Windows 10 Pro

Price and currency: 200
Delivery: Delivery cost is not included within my country
Payment method: BT/PPG/Cash on collection
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Mitel targets enterprises with MiCloud Engage contact center

Mitel has released a contact-center-as-a-service platform that — unlike its other contact center offerings — is detached from its unified communication products. The over-the-top product should appeal to large organizations, which are more likely to buy their contact center and Unified Communications apps separately. 

MiCloud Engage Contact Center, which runs in the multi-tenant public cloud of Amazon Web Services, supports voice, web chat, SMS and email channels, and integrates with Facebook Messenger and customer relationship management (CRM) software.

The MiCloud Engage platform plugs two gaps in the vendor’s cloud contact center portfolio. It scales to over 5,000 agents, significantly more than the 1,000-agent capacity of its flagship cloud platform, MiCloud Flex.

Furthermore, Mitel has traditionally bundled its UC and contact center products, a combination that appeals to the vendor’s historical customer base of small and midsize businesses. MiCloud Engage, in contrast, is available as a stand-alone offering.

Mitel hopes the new platform will help it gain a foothold among enterprises, which are more often customers of Avaya, Cisco or Genesys. It could also appeal to individual divisions or lines of business within a large organization.

Mitel continues cloud pivot ahead of acquisition

The release of MiCloud Engage comes months shy of the publicly traded company’s planned acquisition by the private equity firm Searchlight Capital Partners L.P. The $2 billion deal, announced in April, is expected to close by the year’s end.

Going private should help Mitel grow its cloud business because it will be able to focus on long-term growth rather than quarterly earnings. Following a series of recent acquisitions, the company also benefits from a relatively large install base and a broad mix of cloud UC offerings.

Mitel’s 2017 acquisition of ShoreTel made it one of the top UC-as-a-service vendors worldwide, along with 8×8 and RingCentral. Still, only 6% of Mitel’s 70 million UC seats were in the cloud at the outset of 2018: 1.1 million in the public cloud and another 3 million hosted in Mitel’s data centers.

Ultimately, MiCloud Engage could serve as a conduit to more enterprises buying Mitel’s UC products, the core of its business. Gartner ranks Mitel among the top four UC vendors, alongside Microsoft, Cisco and Avaya.

“If you can’t win the UC business, then winning the contact center business and creating a backdoor that way is a good strategy,” said Zeus Kerravala, the founder and principal analyst at ZK Research in Westminster, Mass. “Getting your foot in the door is the important piece, and that’s what they’re trying to do with [MiCloud Engage].”

For Sale – VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile GPU

Here we have a special graphics card not like any other 7750.

it’s Low profile and fits in any case, I had or in supermicro mini itx server case with

it support 3 X 4K display and in eyefinity.

VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile.

Radeon 7750 SFF 2GB DDR3 3M (2x HDMI, miniDP)

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: BACS or Cash on Collection
Location: North Finchley (London)
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile GPU

Here we have a special graphics card not like any other 7750.

it’s Low profile and fits in any case, I had or in supermicro mini itx server case with

it support 3 X 4K display and in eyefinity.

VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile.

Radeon 7750 SFF 2GB DDR3 3M (2x HDMI, miniDP)

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: BACS or Cash on Collection
Location: North Finchley (London)
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Gartner Catalyst 2018: A future without data centers?

SAN DIEGO — Can other organizations do what Netflix has done — run a business without a data center? That’s the question that was posed by Gartner Inc. research vice president Douglas Toombs at the Gartner Catalyst 2018 conference.

While most organizations won’t run 100% of their IT in the cloud, the reality is that many workloads can be moved, Toombs told the audience.

“Your future IT is actually going to be spread across a number of different execution venues, and at each one of these venues you’re trading off control and choice, but you get the benefits of not having to deal with the lower layers,” he said.

Figure out the why, how much and when

When deciding why they are moving to the cloud, the “CEO drive-by strategy” — where the CEO swings in and says, “We need to move a bunch of stuff in the cloud, go make it happen,” — shouldn’t be the starting point, Toombs said.

“In terms of setting out your overall organizational priorities, what we want to do is get away from having just that as the basis and we want to try to think of … the real reasons why,” Toombs said.

Increasing business agility and accessing new technologies should be some of the top reasons why businesses would want to move their applications to the cloud, Toombs said. Once they have a sense of “why,” the next thing is figuring out “how much” of their applications will make the move. For most mainstream enterprises, the sweet spot seems to be somewhere between 40% and 80% of their overall applications, he said.

Businesses then need to figure out the timeframe to make this happen. Those trying to move 50% or 60% of their apps usually give themselves about three years to try and accomplish that goal, he said. If they’re more aggressive — with a target of 80% — they will need a five-year horizon, he said.

Whatever metric you pick, you want to track this very publicly over time within your organization.
Douglas Toombsresearch vice president, Gartner

“We need to get everyone in the organization with a really important job title — could be the top-level titles like CIO, CFO, COO — also in agreement and nodding along with us, and what we suggest for this is actually codifying this into a cloud strategy document,” Toombs told the audience at Gartner Catalyst 2018.

Dissecting application risk

Once organizations have outlined their general strategy, Toombs suggested they incorporate the CIA triad of confidentiality, integrity and availability for risk analysis purposes.

These three core pillars are essential to consider when moving an app to the cloud so the organization can determine potential risk factors.

“You can take these principles and start to think of them in terms of impact levels for an application,” he said. “As we look at an app and consider a potential new execution venue for it, how do we feel about the risk for confidentiality, integrity and availability — is this kind of low, or no risk, or is it really severe?”

Assessing probable execution venues

Organizations need to think very carefully about where their applications go if they exit their data centers, Toombs said. He suggested they assess their applications one-by-one, moving them off into other execution venues when they’re capable and are not going to increase overall risk

“We actually recommend starting with the app tier where you would have to give up the most control and look in the SaaS market,” he said. They can then look at PaaS, and if they have exhausted the PaaS options in the market, they can start to look at IaaS, he said.

However, if they have found an app that probably shouldn’t go to a cloud service but they still want to get to no data centers, organizations could talk to hosting providers that are out there — they’re happy to sell them hardware on a three-year contract and charge monthly for it — or go to a colocation provider. Even if they have put 30% of their apps in a colocation environment, they are not running data center space anymore, he said.

But if for some reason they have found an app that can’t be moved to any one of these execution venues, then they have absolutely justified and documented an app that now needs to stay on premises, he said. “It’s actually very freeing to have a no-go pile and say, ‘You know what, we just don’t think this can go or we just don’t think this is the right time for it, we will come back in three years and look at it again.'”

Kilowatts as a progress metric

While some organizations say they are going to move a certain percentage of their apps to the cloud, others measure in terms of number of racks or number of data centers or square feet of data center, he said.

Toombs suggested using kilowatts of data center processing power as a progress metric. “It is a really interesting metric because it abstracts away the complexities in the technology,” he said.

It also:

  • accounts for other overhead factors such as cooling;
  • easily shows progress with first migration;
  • should be auditable against a utility bill; and
  • works well with kilowatt-denominated colocation contracts.

“But whatever metric you pick, you want to track this very publicly over time within your organization,” he reminded the audience at the Gartner Catalyst 2018 conference. “It is going to give you a bit of a morale boost to go through your 5%, 10%, 15%, and say ‘Hey, we’re getting down the road here.'”

For Sale – VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile GPU

Here we have a special graphics card not like any other 7750.

it’s Low profile and fits in any case, I had or in supermicro mini itx server case with

it support 3 X 4K display and in eyefinity.

VisionTek AMD HD 7750 3M – Triple 4k UHD Low profile.

Price and currency: 80
Delivery: Delivery cost is included within my country
Payment method: BACS or Cash on Collection
Location: North Finchley (London)
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

RTO Wireless and Microsoft announce agreement to deliver broadband internet to rural communities in New York and Maine

TV white spaces and other new technologies will provide affordable, reliable broadband access to approximately 290,000 people

REDMOND, Wash. — July 24, 2018 — On Tuesday, RTO Wireless and Microsoft Corp. announced a new agreement to provide broadband internet access to more than 290,000 people living in unserved rural regions of New York and Maine. The partnership is part of the Microsoft Airband Initiative, which aims to extend broadband access to 2 million people in unserved portions of rural America by July 4, 2022.

Currently, 19.4 million people living in rural areas in the United States lack access to a broadband internet connection. RTO Wireless will use innovative techniques and technologies, including TV white spaces and Citizens Broadband Radio Service (CBRS), to deliver fixed and mobile wireless services to rural markets within the U.S., with initial rollouts across 16 counties in Maine and 20 counties in New York.

“Without reliable internet access, many people living in rural America are unable to take advantage of the same opportunities as their urban neighbors,” said Shelley McKinley, Microsoft’s head of Technology and Corporate Responsibility. “We are excited to partner with RTO Wireless to bring broadband to students, farmers, educators and business owners across the Southern Tier and North Country of New York and Western Maine so that they have an equal opportunity to learn, grow, contribute and prosper in the 21st century economy.”

“The TV white spaces technology ecosystem championed by Microsoft provides a critical low-band function enabling tremendous RF propagation over a large service area,” said Steve Hubbard, CEO of RTO Wireless. “Microsoft is contributing tremendous resources to solving the lack of broadband options in rural America. Joining the Microsoft Airband Initiative will enable RTO to enhance the educational, healthcare and agricultural services that can be provided to the rural communities. RTO is proud to launch its initial networks in New York and Maine with an impressive consortium of technology partners to deliver exciting applications and services.”

This partnership between Microsoft and RTO Wireless will complement the already established and successful “broadband for all” initiative in New York. In 2015, Governor Andrew Cuomo and the state legislature established the $500 million New NY Broadband Program, the nation’s largest and most ambitious state investment in broadband expansion. Three rounds of grants using a reverse-auction method have expended this $500 million and provided support to projects that deliver high-speed internet access to unserved and underserved areas of the state.

Leaders in New York have offered strong support for closing the rural broadband gap in the U.S.:

U.S. Rep. Tom Reed, District 23, said, “We care about the promotion of rural broadband, and this announcement will allow more hardworking people in our region to access the digital economy and quality, family-sustaining jobs. We will continue our work in Washington to promote broadband infrastructure through funding and fair regulation.”

U.S. Rep. Chris Collins, District 27,  said, “New York’s 27th Congressional District is 65 percent underserved by broadband technologies, and it is welcome news that RTO Wireless and Microsoft are taking action to expand service in five of the counties I represent. As a member of the Energy and Commerce Committee’s Subcommittee on Communications and Technology, I’ve been able to work on policies that will help bring more broadband to rural America. We still have a long way to go in making sure all of Western New York has reliable access to broadband, but I commend Microsoft for its investment in our area that will benefit thousands of my constituents.”

U.S. Rep. Elise Stefanik, District 21, said, “This is excellent news, and I applaud Microsoft and RTO Wireless for working to bring broadband to our district. Increasing access to broadband is critical to ensuring our businesses can compete, our economy can grow and our children have access to the best educational resources. At the federal level, I am pleased to be a leader on expanding access to rural broadband and will continue to work to ensure the North Country has access to this critical 21st century infrastructure.”

U.S. Rep. Claudia Tenney, District 22, said, “Broadband internet access unlocks pathways to better education, business growth, health and so much more. Microsoft and RTO Wireless’ new agreement to bring broadband to underserved rural regions of New York, including to people in the 22nd District, ensures our community can take advantage of the opportunities offered by today’s digital economy.”

The Microsoft Airband Initiative is focused on bringing broadband coverage to rural Americans through commercial partnerships and investment in digital skills training for people in the newly connected communities. Proceeds from Airband connectivity projects will be reinvested into the program to expand broadband to more rural areas.

About RTO Wireless

RTO Wireless is a “Rural Technology Operator” who has solved a unique set of operational and economical constraints plaguing rural broadband & narrowband connectivity, by incorporating the latest wireless connectivity technologies across TV White Space, CBRS, LoRaWAN and traditional spectrum bands. RTO is founded by executives with vast experience building and operating neutral host and wholesale wireless affiliate & roaming networks for top tier mobile operators. In 2018, RTO’s financial commitments to new wireless infrastructure construction has exceeded $150,000,000. RTO is building wireless infrastructure for rural communities to access fixed broadband services and IoT applications, including middle mile backhaul connections to serve education, healthcare, public safety, utilities, asset tracking, precision agriculture, connected vehicles, and environmental applications. RTO’s neutral host rural networks enable dynamic partnerships with IoT ASPs, wireless carriers and wireline/cable operators in need of higher capacity rural network footprint. More information can be found at www.rtowireless.com.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777,

rrt@we-worldwide.com

RTO Wireless Media Requests: Please submit requests through the RTO website: www.rtowireless.com

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://news.microsoft.com/microsoft-public-relations-contacts.