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Telstra empowers its employees to do their best work from anywhere with Microsoft Office 365 – Microsoft 365 Blog

The Telstra logo.

Today’s post was written by Gregory Koteras, general manager of digital workplace solutions at Telstra in Melbourne, Australia.

Image of Gregory Koteras, general manager of digital workplace solutions at Telstra in Melbourne, Australia.At Telstra, our mission is to connect people. We’re Australia’s leading telecommunications and technology company, providing mobile phone and internet access to 17.6 million retail customers.

We’re currently fundamentally re-engineering how we operate through our new T22 strategy, designed to remove complexity and management layers, decrease the focus on hierarchical decision making, and increase the focus on empowered teams making decisions closer to the customer.

The strategy leverages the significant capabilities already being built through Telstra’s up to $3 billion strategic investment announced in August 2016 in creating the Networks for the Future and digitizing the business.

The key to any successful organizational change is having engaged and empowered people. One of the ways we’re doing this is by providing new tools and systems that our employees can use to connect across more than 20 countries around the world. This includes outfitting our employees and contractors with Microsoft Office 365 to provide state-of-the-art collaboration and conferencing tools needed to design better services and transform our customers’ experience.

We also know how important it is to give our people a voice, and we use Yammer to let all employees connect with each other, ask questions, and get the answers they need. Conversely, Telstra executives use Yammer to engage with our global staff and rally support for corporate initiatives. Yammer is our corporate living room. There are thousands of work-related conversations happening there, but also book club groups, fitness groups, Brilliant Connected Women groups, and technical interest groups.

We’re also proud to be a corporate leader in serving customers with disabilities and addressing barriers to accessibility and inclusion. And that extends to our people. With the built-in accessibility features in Office 365 ProPlus, such as screen reader support, voice alerts, and keyboard shortcuts, all Telstra employees can use these new tools to be part of company conversations.

In March 2014, Telstra adopted a flexible workstyle model called All Roles Flex, which recognizes the need for flexible hours and modes for different job roles. It includes part-time work, working outside normal nine-to-five business hours, and working from different locations. To support this way of working, our people need to have access to the best tools and services, so they can connect anywhere, anytime. Office 365 gives them the flexibility and functionality to do that.

As we focus on transforming our company, the tools we provide our people will play a critical role. By greatly simplifying our structure and ways of working, we empower our people and better serve our customers.

Read the case study to learn how Telstra is creating a simpler and productive workplace with Microsoft Office 365.

For Sale – LG 25UM58-P 25″ 2560×1080 IPS Gaming Monitor

No box so cant post.

Full working order in good condition. Manufactuer date on back says march 2017, so may still have some warranty but as I don’t have the receipt assume none.

Collection from stoke. May deliver a short distance.

Price and currency: £90 ono
Delivery: Goods must be exchanged in person
Payment method: cash
Location: stoke on trent
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – LG 25UM58-P 25″ 2560×1080 IPS Gaming Monitor

No box so cant post.

Full working order in good condition. Manufactuer date on back says march 2017, so may still have some warranty but as I don’t have the receipt assume none.

Collection from stoke. May deliver a short distance.

Price and currency: £90 ono
Delivery: Goods must be exchanged in person
Payment method: cash
Location: stoke on trent
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Empowering agents with Office 365—Douglas Elliman boosts the agent experience – Microsoft 365 Blog

The Douglas Elliman logo.

Today’s post was written by Jeffrey Hummel, chief technology officer at Douglas Elliman.

When I began work at Douglas Elliman, I was attracted to the company’s heritage—more than 100 years of premier real estate sales experience delivers a cachet that’s a big part of our brand. I was also intrigued by the opportunities I saw to use IT to transform this historic company with new tools and services. We wanted to empower agents to be even more successful in an internet-based market where closing a deal often depends on how quickly an agent can respond to a customer’s IM. Although Douglas Elliman agents are independent contractors, they face the same challenges as any distributed sales force: how to stay productive while working away from the office. They need easy, highly secure access to their data and their colleagues. So, I made it a priority to empower our agents with Microsoft Office 365.

We view our more than 7,000 agents as our best asset and our competitive advantage. They are some of the most knowledgeable people in the industry—we operate in approximately 113 offices across New York City, Long Island, The Hamptons, Westchester, Connecticut, New Jersey, Florida, California, Colorado, and Massachusetts. And we are one of New York City’s top real estate firms ranked by agents with $10 million-plus listings. Yet, when I arrived two and a half years ago, many agents were worried about technology somehow replacing them. I reassured everyone in our sales offices that Douglas Elliman had a new mission: to improve, enhance, and elevate the agent experience. Today, we use Office 365 to show that we care for our agents more than anything else. And agents have gone from saying that IT kept them from working to their best ability to IT being the reason they now are.

We looked at other cloud platforms, but they did not reflect our core values. The tools we chose had to be easy to use, elegant, and efficient—and Office 365 meets all those requirements. Our agents range in age from 21 to 91. I love it when agents with decades of experience tell me, “Jeff, I just did my marketing report, and it took half the time! I was fully connected to all the data I needed online, and I had no trouble finding it.”

I’m most excited about how agents use these productivity tools to help more customers buy and sell more property. We are launching a new intranet, built on Microsoft SharePoint Online, which offers an agent app store where Office 365 will be front and center. Everyone will go there to access the tools they need to run their business and collaborate with their teams. Like many independent sales reps, each of our agents has unique work styles and demands. It’s a big benefit that we can offer customizable tools flexible enough for individual agents to choose how to run their business.

Some agents have already replaced Slack with Microsoft Teams. I consider Teams the greatest thing since the invention of the telephone. With so many options for collaboration all in one place, there’s something for everyone within a given group to improve virtual teamwork. Our top agents can have up to 10 people working for them in different offices. One agent has three members who create marketing materials and two others who do nothing but research commercial properties. They share everything using OneDrive cloud storage. Now we’re showing that agent the value of augmenting this process with Teams as a hub for teamwork where she can quickly access not only relevant materials but also all related communications among her team members. So, when they are talking to the next big client, they’ll have all the information they need in one place to help find a new storefront.

Personal productivity is way up, too. Another top agent who works with new development clients regularly juggles dozens of units at a time. He has to access enormous amounts of data, some of which is not in the public record. He used to store all the information accumulated from his work experience in 36 filing cabinets at the office. So, when a developer asked about zoning for a building site, for example, the agent had to call someone in the office to go and dig through the files. Not anymore. We scanned, categorized, and uploaded all his documents to OneDrive. Now he can get that information himself in less than a second from his mobile device. Using leading-edge tools, this highly successful agent has more time to build relationships with more developers, and his business is expanding.

Along with the launch of our new intranet, aptly named Douglas, we are going to introduce our AI chatbot, AskDouglas. This will start with some basic questions and answers and then evolve to be the go-to source for our agents to get questions answered about historical and relevant information within Douglas Elliman.

While we move our agents’ data to the cloud and introduce cloud-based business tools, we’re also improving our security posture and complying better with data privacy regulations. By using Microsoft security solutions that notify us when an agent’s account may be compromised, we can take proactive steps to thwart an attack, without the agent even knowing.

In two years, the company has changed the impact of IT through our mission to enhance and support our sales force. Today, we have agents raving to the executive team about the transformation they’ve seen in their technology tools and work styles. With the advantages of online collaboration and productivity services, plus real-time access to information, we recruit and retain top talent. Working with Office 365, we are strengthening our core advantage—the knowledge and experience of our agents—and putting it toward the next 100 years at Douglas Elliman.

—Jeffrey Hummel

Building the security operations center of tomorrow—harnessing the law of data gravity

This post was coauthored by Diana Kelley, Cybersecurity Field CTO, and , EMEA Chief Security Advisor, Cybersecurity Solutions Group.

You’ve got a big dinner planned and your dishwasher goes on the fritz. You call the repair company and are lucky enough to get an appointment for that afternoon. The repairperson shows up and says, “Yes, it’s broken, but to figure out why I will need to run some tests.” They start to remove your dishwasher from the outlet. “What are you doing?” you ask. “I’m taking it back to our repair shop for analysis and then repair,” they reply. At this point, you’re annoyed. You have a big party in three hours, and taking the dishwasher all the way back to the shop for analysis means someone will be washing dishes by hand after your party—why not test it right here and right now so it can be fixed on the spot?

Now, imagine the dishwasher is critical business data located throughout your organization. Sending all that data to a centralized location for analysis will give you insights, eventually, but not when you really need it, which is now. In cases where the data is extremely large, you may not be able to move it at all. Instead it makes more sense to bring services and applications to your data. This at the heart of a concept called “data gravity,” described by Dave McCrory back in 2010. Much like a planet, your data has mass, and the bigger that mass, the greater its gravitational pull, or gravity well, and the more likely that apps and services are drawn to it. Gravitational movement is accelerated when bandwidth and latency are at a premium, because the closer you are to something the faster you can process and act on it. This is the big driver of the intelligent cloud/intelligent edge. We bring analytics and compute to connected devices to make use of all the data they collect in near real-time.

But what might not be so obvious is what, if anything, does data gravity have to do with cybersecurity and the security operations center (SOC) of tomorrow. To have that discussion, let’s step back and look at the traditional SOCs, built on security information and event management (SIEM) solutions developed at the turn of the century. The very first SIEM solutions were predominantly focused on log aggregation. Log information from core security tools like firewalls, intrusion detection systems, and anti-virus/malware tools were collected from all over a company and moved to a single repository for processing.

That may not sound super exciting from our current vantage point of 2018, but back in 2000 it was groundbreaking. Admins were struggling with an increasing number of security tools, and the ever-expanding logs from those tools. Early SIEM solutions gave them a way to collect all that data and apply security intelligence and analytics to it. The hope was that if we could gather all relevant security log and reporting data into one place, we could apply rules and quickly gather insights about threats to our systems and security situational awareness. In a way this was antidata gravity, where data moved to the applications and services rather than vice versa.

After the initial “hype” for SIEM solutions, SOC managers realized a few of their limitations. Trying to write rules for security analytics proved to be quite hard. A minor error in a rule led to high false positives that ate into analyst investigative time. Many companies were unable to get all the critical log data into the SIEM, leading to false negatives and expensive blind spots. And one of the biggest concerns with traditional SIEM was the latency. SIEM solutions were marketed as “real-time” analytics, but once an action was written to a log, collected, sent to the SIEM, and then parsed through the SIEM analytics engine, quite a bit of latency was introduced. When it comes to responding to fast moving cyberthreats, latency is a distinct disadvantage.

Now think about these challenges and add the explosive amounts of data generated today by the cloud and millions of connected devices. In this environment it’s not uncommon that threat campaigns go unnoticed by an overloaded SIEM analytics engine. And many of the signals that do get through are not investigated because the security analysts are overworked. Which brings us back to data gravity.

What was one of the forcing factors for data gravity? Low tolerance for latency. What was the other? Building applications by applying insights and machine learning to data. So how can we build the SOC of tomorrow? By respecting the law of data gravity. If we can perform security analytics close to where the data already is, we can increase the speed of response. This doesn’t mean the end of aggregation. Tomorrow’s SOC will employ a hybrid approach by performing analytics as close to the data mass as possible, and then rolling up insights, as needed, to a larger central SOC repository for additional analysis and insight across different gravity wells.

Does this sound like an intriguing idea? We think so. Being practitioners, though, we most appreciate when great theories can be turned into real-world implementations. Please stay tuned for part 2 of this blog series, where we take the concept of tomorrow’s SOC and data gravity into practice for today.