Tag Archives: premium

Google Cloud support premium tier woos enterprise customers

Google Cloud has introduced a Premium Support option designed to appeal to large enterprises through features such as 15-minute response times for critical issues.

Premium Support customers will be serviced by “context-aware experts who understand your unique application stack, architecture and implementation details,” said Atul Nanda, vice president of cloud support.

These experts will coordinate with a customer’s assigned technical account manager to resolve issues faster and in a more personalized manner, Nanda said in a blog post.

Google wanted to expand its support offerings beyond what basic plans for Google Cloud and G Suite include, according to Nanda. Other Premium Support features include operational health reviews, training, preview access to new products and more help with third-party technologies.

In contrast, Google’s other support options range from a free tier that provides help with only billing issues; Development, which costs $100 per user per month, with a four-hour response time; and Production, which costs $250 per user per month and has a one-hour response time.

Premium Support carries a base annual fee of $150,000 plus 4% of the customer’s net spending on Google Cloud Platform and/or G Suite. Google is also working on add-on services for Premium Support, such as expanded technical account manager coverage and mission-critical support, which involves a site reliability engineering consulting engagement. The latter is now in pilot.

Cloud changes the support equation

Customers with on-premises software licenses are used to paying stiff annual maintenance fees, which give them updates, bug fixes and technical support. On-premises maintenance fees can generate profit margins for vendors north of 90%, consuming billions of IT budget dollars that could have been spent on better things, said Duncan Jones, an analyst at Forrester.

Duncan JonesDuncan Jones

Google is recognizing they need to move up the stack in terms of support to make further inroads into the enterprise space.
Grant KirkwoodCTO, Unitas Global

“But customers of premium support offerings such as Microsoft Unified (fka Premier) Support and SAP MaxAttention express much higher satisfaction levels with value for money,” Jones said via email. “They are usually an alternative to similar services that the vendor’s SI and channel partners offer, so there is competition that drives up standards. Plus, they are optional extras so price/demand sensitivity keeps pricing at reasonable levels.” On the whole, Google’s move to add Premium Support is positive for customers, according to Jones.

But it’s clear why Google did it from a business perspective, said Grant Kirkwood, CTO of Unitas Global, a hybrid cloud services provider in Los Angeles. “Google is recognizing they need to move up the stack in terms of support to make further inroads into the enterprise space,” he said.

Microsoft today probably has the most robust support in terms of a traditional enterprise look-and-feel, while AWS’ approach is geared a bit more toward DevOps-centric shops, Kirkwood added.

“[Google is] taking a bit out of both playbooks,” he said. Premium Support could appeal to enterprises that have already done easier lift-and-shift projects to the cloud and are now rebuilding or creating new cloud-native applications, according to Kirkwood.

But as with anything, Google will have to prove its Premium Support option is worth the extra money.

“Successful [support] plans require great customer success management, highly trained technical account managers and AI-driven case management,” said Ray Wang, founder and CEO of Constellation Research.

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For Sale – MacBook Pro 15″ 2016 with TouchBar, mid-spec 2.7GHz/16gb/512gb/RadeonPro455

Bought from KRCS (authorised Apple Premium Retailer) in January 2017 and used by me for work since. Most usage has been plugged into desktop monitor and keyboard hence only 187 cycle count on battery.

Specs
Space Grey
Mid-spec standard config
Intel Core i7 Quad Core 6820HQ 2.7GHz
16gb RAM
512gb SSD
Intel HD Graphics 530 / Radeon Pro 455
macOS Mojave

Technical specifications for the MacBook Pro 15-Inch “Core i7” 2.7 Touch/Late 2016. Dates sold, processor type, memory info, hard drive details, price and more.

Condition
Excellent – always transported with screen protector in hard shell case
Top case (screen and top section of case) was replaced by Apple 12 months ago due to minor fault so screen is only 12 months old. No scratches or keyboard marks on the screen
There are two tiny chips in the sharp front edge near the trackpad, apart from that it’s like new

I would like cash (or cleared bank transfer) on collection for this machine only please.

Price: £975.

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Gears 5 Multiplayer Debuts at This Weekend’s ELEAGUE Gears Summer Invitational – Xbox Wire

In April 2019, Xbox and Turner Broadcasting announced that ELEAGUE, the premium esports content and live event brand from Turner and IMG, would produce the “ELEAGUE Gears Summer Series,” a six-part linear series and live tournament partnership.

Premiering in June 2019, “The Bonds and Betrayals of Brotherhood has now run four of six total episodes on TBS, introducing the players and stories of Gears Esports and setting the stage for the worldwide premiere of Gears 5 Versus multiplayer. Starting this Saturday, July 13, the best Gears of War players from around the world will battle it out in Gears 5 Escalation at Turner Broadcasting’s elite ELEAGUE studio in Atlanta, Georgia.

The ELEAGUE Gears Summer Series Invitational will be broadcast on Twitch.tv/ELEAGUETV beginning at 10 a.m. PDT/12 p.m. EDT on both Saturday, July 13 and Sunday July 14, kicking off with an exciting announcement on the future of Gears Esports.

Throughout the weekend, eight professional teams will play in the single-elimination tournament, with each match consisting of a best-of-three map competition. The Grand Final will be played as a best-of-five map showdown.

All eyes will be on Tox Gaming, the reigning champions of Gears of War 4 Esports. The Tox Gaming players (formerly Optic Gaming) have over 17 Gears of War trophies to their name, and have dominated the Gears Esports scene throughout Seasons 1 & 2 of The Gears of War 4 Pro Circuit. With the emergence of Gears 5, rival teams Reciprocity, Rise Nation, and Ghost Gaming will fight to establish a new era of Gears Esports dominance this weekend.

ELEAGUE has aligned with some of the most popular titles in the business such as; Counter-Strike: Global Offensive – including the hosting of two CS:GO Major Championships – Overwatch, Call of Duty: Black Ops 4, Dota 2, EA Sports FIFA 19, NBA 2K Playgrounds 2, Injustice 2, Rocket League, Tekken 7 and Formula E.

Following the tournament, “The Bonds and Betrayals of Brotherhood” will return to TBS on Friday, July 26 and Friday, August 2 at 11 p.m. PDT/EDT.

For more information about Gears Esports, please visit www.gears.gg and follow on Twitter @EsportsGears. Be sure to also check out ELEAGUE’s channels; @ELEAGUETV and www.ELEAGUE.com.

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Author: Microsoft News Center

For Sale – CableMod Power Supply Premium Cable Kit, For Corsair C-Series AXi, HXi & RM Series PSUs, Black/Red

CableMod Power Supply Premium Cable Kit, For Corsair C-Series AXi, HXi & RM Series PSUs, Black/Red

https://cablemod.com/product/cablemod-c-series-axi-hxi-rm-basic-cable-kit-black-red/

£60 payment by BT please.

Price and currency: £60
Delivery: Delivery cost is included within my country
Payment method: BT
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
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By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

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For Sale – Crucial 8gb RAM (2 x 4gb) DDR3 1.5v sodimm

4CF4F732-0791-4147-8A9C-3E59A5834363.jpeg

FD6A301C-4CF9-4C0C-914E-EF62A022F1FD.jpeg

Crucial 8Gb 2x4GB DDR3 1.5V SODIMM 1066 CL7 LAPTOP /MAC Premium Memory RAM CT4G3S1067MCEU -4

Bought in error!

Price and currency: £35
Delivery: Delivery cost is included within my country
Payment method: PP friends or BT
Location: Selby
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Apple claims iPhone Face ID has better security than Touch ID

With the announcement of the premium Apple iPhone X, the company left behind what it called the “gold standard” of smartphone security in Touch ID to focus on facial recognition with Face ID.

Phil Schiller, senior vice president of worldwide marketing for Apple, said during the iPhone event in Cupertino, Calif., that the iPhone Face ID system was built on a new system called TrueDepth. This system combines a traditional camera, an infrared camera, a depth sensor and a dot projector — which projects 30,000 infrared dots onto the user’s face — to create a “mathematical model of your face.”

This model is then run through the Neural Engine — a part of the new A11 Bionic system-on-a-chip — to compare the new scan against past models. The system will be able to learn over time to adapt as a person’s appearance changes with new hairstyles, facial hair, glasses, etc. All Face ID data will be stored in the Secure Enclave on the user’s device and not transmitted to the cloud.

According to Schiller, the chance of random person being able to unlock another device with the Touch ID fingerprint scanner was 1 in 50,000, but the iPhone Face ID should have a 1 in 1,000,000 chance of a false positive — a 20 times improvement. Schiller did note this likelihood would be higher if people share DNA, but claimed it should be able to tell the difference between a user and their “an evil twin.”

The iPhone Face ID security system was tested against realistic masks designed by Hollywood special effects teams, Schiller said, and was not fooled. And, iPhone Face ID unlock requires the user’s attention and will not work if the user is looking away or has his or her eyes closed. The Face ID security feature will be available exclusively on the iPhone X premium model and not for forthcoming iPhone 8.

Experts react to iPhone Face ID security claims

Veronica Valeros, researcher at Cognitive Threat Analytics at Cisco, thought iPhone Face ID security could be a game-changer.

Jackson Shaw, senior director of product management at One Identity, said the improvement in false positives is impressive.

“I am willing to bet Apple has spent a considerable amount of time considering how best to implement Face ID and Touch ID and the trade-offs between them,” Shaw told SearchSecurity. “No system can be foolproof or perfectly secure. Fingerprint biometrics suffered from the ‘gummy bear’ spoof for many years. What matters is how you stack or layer authentication methods. For example, a PIN code or password to unlock a phone plus a facial biometric would probably near being foolproof.”