Tag Archives: response

PagerDuty incident response tools loop in business stakeholders


The scope of PagerDuty incident response tools widened this week, with the addition of two products that give business…

“;
}
});

/**
* remove unnecessary class from ul
*/
$(“#inlineregform”).find( “ul” ).removeClass(“default-list”);

/**
* Replace “errorMessageInput” class with “sign-up-error-msg” class
*/
function renameErrorMsgClass() {
$(“.errorMessageInput”).each(function() {
if ($(this).hasClass(“hidden”)) {
$(this).removeClass(“errorMessageInput hidden”).addClass(“sign-up-error-msg hidden”);
} else {
$(this).removeClass(“errorMessageInput”).addClass(“sign-up-error-msg”);
}
});
}

/**
* when validation function is called, replace “errorMessageInput” with “sign-up-error-msg”
* before return
*/
function validateThis(v, form) {
var validateReturn = urValidation.validate(v, form);
renameErrorMsgClass();
return validateReturn;
}

/**
* DoC pop-up window js – included in moScripts.js which is not included in responsive page
*/
$(“#inlineRegistration”).on(“click”,”a.consentWindow”, function(e) {
window.open(this.href, “Consent”, “width=500,height=600,scrollbars=1”);
e.preventDefault();
});

stakeholders visibility into incident response.

PagerDuty Visibility offers corporate managers a view into ongoing incidents as IT mobilizes to address them. This access helps business units react effectively to external customer concerns about the incidents, and it frees up IT first responders to address the incident, rather than update business stakeholders on the situation.

“As part of the triage team, we want to take care of the business side. But we don’t want them coming into our conference bridge asking for an update when we could be spending that time on triage,” said Ben Hwang, cloud automation leader at GE Digital, General Electric’s software engineering division, which uses PagerDuty and helped test PagerDuty Visibility in its alpha and beta stages. “PagerDuty Visibility is better than the internal tools we’ve been using, and our IT organization has been waiting for it to launch.”

Another product released this week, PagerDuty Analytics, is a counterpart to Visibility that offers business managers a long-term view of incident response trends in cost and average time to resolution. Hwang said this product also appeals to him, but would require wider adoption of PagerDuty across more GE Digital teams to be truly effective. Many of these teams are in flux while GE plans to spin them off.

These products are part of a trend in IT incident response that fits into broader shifts in corporate thinking around IT service management. Atlassian adjusted its incident response tools this month with the acquisition of OpsGenie and the launch of Jira Ops, which also offers visibility into ongoing incidents for business stakeholders. Splunk also expanded its incident response offerings with the acquisition of VictorOps in June 2018.

IT shops want PagerDuty incident response flexibility

PagerDuty users are intrigued by the company’s additional incident response tools, but they said the core triage product also needs work to keep pace with complex organizational structures that arise from microservices architectures.

At SPS Commerce, for example, PagerDuty should notify database teams when an incident affects certain apps with database dependencies, but the company also wants to track those incidents according to the service they’re part of, said Andy Domeier, director of technology operations at the communications network for supply chain and logistics businesses in Minneapolis.

[PagerDuty Visibility] has a lot of great potential … but we pulled out of the beta because of the issues with service alignment.
Andy Domeierdirector of technology operations, SPS Commerce

However, today, PagerDuty incident response notifies all members of a particular application or service team even if it only must route the notification to the database staff.

“Right now, we rely on our team in India to route notifications to the database team,” Domeier said. “We’d like to be able to override escalation policies for certain integrations so that they’re still associated with a certain application, but only go to the database team.”

PagerDuty Visibility and Analytics look interesting, but until that more basic notification-routing issue is solved, SPS will struggle to adopt those capabilities, Domeier said.

“We provided early feedback for PagerDuty Visibility, and it has a lot of great potential,” he said. “But we pulled out of the beta because of the issues with service alignment.”

GE Digital’s Hwang said he’s had a similar problem with escalation policies and alignment with distributed teams. But he added that PagerDuty Visibility offers more flexibility with escalation policies he hopes will also find its way into other PagerDuty products.

That is the plan. PagerDuty Visibility introduces business services and a service dependence hierarchy, which will eventually be added to the core platform for alerting and escalation, a PagerDuty spokesperson said in an email.

PagerDuty has also reconfigured its products into new packages that were previously offered as one platform, but are now split into three major product tiers:

  • PagerDuty Platform Team is for single teams within larger organizations.
  • PagerDuty Business is for multiple teams, and it also includes more advanced scalability, high availability and security features.
  • PagerDuty Enterprise bundles in products that are now add-ons for the lower tiers, including Modern Incident Response, Event Intelligence and PagerDuty Visibility.

PagerDuty Analytics is a separate add-on for all levels.

Modern Incident Response, which provides visibility into ongoing incidents, overlaps somewhat with PagerDuty Visibility. And Event Intelligence, which uses analytics to offer triage recommendations, overlaps with PagerDuty Analytics.

The chief differences between these tools are their target audiences, PagerDuty officials said. Modern Incident Response and Event Intelligence are aimed at incident response teams that handle triage, while Visibility and Analytics are meant for business stakeholders within the wider organization.

Wanted – 27inch gaming monitor

Hi

Am after 27 inch gaming monitor with the following requirements:

1ms response time
HDMI DVI or and VGA

£150 max spend.

Thanks

Location: Bury, Greater Manchester

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Wanted – 27inch gaming monitor

Hi

Am after 27 inch gaming monitor with the following requirements:

1ms response time
HDMI DVI or and VGA

£150 max spend.

Thanks

Location: Bury, Greater Manchester

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Wanted – 27inch gaming monitor

Hi

Am after 27 inch gaming monitor with the following requirements:

1ms response time
HDMI DVI or and VGA

£150 max spend.

Thanks

Location: Bury, Greater Manchester

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

Microsoft statement on separating families at the southern border – Microsoft on the Issues

On Monday Microsoft issued the following statement:

In response to questions we want to be clear: Microsoft is not working with U.S. Immigration and Customs Enforcement or U.S. Customs and Border Protection on any projects related to separating children from their families at the border, and contrary to some speculation, we are not aware of Azure or Azure services being used for this purpose. As a company, Microsoft is dismayed by the forcible separation of children from their families at the border. Family unification has been a fundamental tenet of American policy and law since the end of World War II. As a company Microsoft has worked for over 20 years to combine technology with the rule of law to ensure that children who are refugees and immigrants can remain with their parents. We need to continue to build on this noble tradition rather than change course now. We urge the administration to change its policy and Congress to pass legislation ensuring children are no longer separated from their families. 

Microsoft statement on separating families at the southern border – Microsoft on the Issues

On Monday Microsoft issued the following statement:

In response to questions we want to be clear: Microsoft is not working with U.S. Immigration and Customs Enforcement or U.S. Customs and Border Protection on any projects related to separating children from their families at the border, and contrary to some speculation, we are not aware of Azure or Azure services being used for this purpose. As a company, Microsoft is dismayed by the forcible separation of children from their families at the border. Family unification has been a fundamental tenet of American policy and law since the end of World War II. As a company Microsoft has worked for over 20 years to combine technology with the rule of law to ensure that children who are refugees and immigrants can remain with their parents. We need to continue to build on this noble tradition rather than change course now. We urge the administration to change its policy and Congress to pass legislation ensuring children are no longer separated from their families. 

Microsoft statement on separating families at the southern border – Microsoft on the Issues

On Monday Microsoft issued the following statement:

In response to questions we want to be clear: Microsoft is not working with U.S. Immigration and Customs Enforcement or U.S. Customs and Border Protection on any projects related to separating children from their families at the border, and contrary to some speculation, we are not aware of Azure or Azure services being used for this purpose. As a company, Microsoft is dismayed by the forcible separation of children from their families at the border. Family unification has been a fundamental tenet of American policy and law since the end of World War II. As a company Microsoft has worked for over 20 years to combine technology with the rule of law to ensure that children who are refugees and immigrants can remain with their parents. We need to continue to build on this noble tradition rather than change course now. We urge the administration to change its policy and Congress to pass legislation ensuring children are no longer separated from their families. 

ASUS VG236 LCD Gaming monitor

3D monitor with 120Hz, 1080, 2ms response time,

Price and currency: 70
Delivery: Delivery cost is not included
Payment method: Amazon vouchers/ Paypal gift/bank transfer
Location: Gloucester
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to…

ASUS VG236 LCD Gaming monitor

BenQ XL2411Z eSports Gaming Monitor

Looking to sell my BenQ eSports monitor which is 144hz and 1ms response, it is excellent for console users/PC gamers, I have used it and it is excellent and a highly recommended monitor by most professional/competitive gamers.

It is fully boxed and will be sent via courier as its pretty big, postage is included in the price.

lt will cost around £20 to post I would imagine, if not slightly more so £150 if anyone can collect, it is as new condition and never moved since taken out the box,…

BenQ XL2411Z eSports Gaming Monitor

IT monitoring, org discipline polish Nasdaq DevOps incident response

Modern IT monitoring can bring together developers and IT ops pros for DevOps incident response, but tools can’t substitute for a disciplined team approach to problems.

Dev and ops teams at Nasdaq Corporate Solutions LLC adopted a common language for troubleshooting with AppDynamics’ App iQ platform. But effective DevOps incident response also demanded focus on the fundamentals of team building and a systematic process for following up on incidents to ensure they don’t recur.

“We had some notion of incident management, but there was no real disciplined way for following up,” said Heather Abbott, senior vice president of corporate solutions technology, who joined the New York-based subsidiary of Nasdaq Inc. in 2014. “AppDynamics has [affected] how teams work together to resolve incidents … but we’ve had other housekeeping to do.”

Shared IT monitoring tools renew focus on incident resolution

Heather Abbott, NasdaqHeather Abbott

Nasdaq Corporate Solutions manages SaaS offerings for customers as they shift from private to public operations. Its products include public relations, investor relations, and board and leadership software managed with a combination of Amazon Web Services and on-premises data center infrastructure, though the on-premises infrastructure will soon be phased out.

In the past, Nasdaq’s dev and ops teams used separate IT monitoring tools, and teams dedicated to different parts of the infrastructure also had individualized dashboard views. The company’s shift to cross-functional teams, focused on products and user experience as part of a DevOps transformation, required a unified view into system performance. Now, all stakeholders share the AppDynamics App iQ interface when they respond to an incident.

With a single source of information about infrastructure performance, there’s less finger-pointing among team members during DevOps incident response, which speeds up problem resolution.

“You can’t argue with the data, and people have a better ongoing understanding of the system,” Abbott said. “So, you’re not going in and hunting and pecking every time there’s a complaint or we’re trying to improve something.”

DevOps incident response requires team vigilance

Since Abbott joined Nasdaq, incidents are down more than 35%. She cited the IT monitoring tool in part, but also pointed to changes the company made to the DevOps incident response process. The company moved from an ad hoc process of incident response divided among different departments to a companywide, systematic cycle of regular incident review meetings. Her team conducts weekly incident review meetings and tracks action items from previous incident reviews to prevent incidents from recurring. Higher levels of the organization have a monthly incident review call to review quality issues, and some of these incidents are further reviewed by Nasdaq’s board of directors.

We always need to focus on blocking and tackling … but as we move toward more complex microservices-based architectures, we’ll be building things into the platform like Chaos Monkey.
Heather Abbottsenior vice president of corporate solutions technology, Nasdaq

And there’s still room to improve the DevOps incident response process, Abbott said.

“We always need to focus on blocking and tackling,” she said. “We don’t have the scale within my line of business of Amazon or Netflix, but as we move toward more complex microservices-based architectures, we’ll be building things into the platform like Chaos Monkey.”

Like many companies, Nasdaq plans to tie DevOps teams with business leaders, so the whole organization can work together to improve customer experiences. In the past, Nasdaq has generated application log reports with homegrown tools. But this year, it will roll out AppDynamics’ Business iQ software, first with its investor-relations SaaS products, to make that data more accessible to business leaders, Abbott said.

AppDynamics App iQ will also expand to monitor releases through test, development and production deployment phases. Abbott said Nasdaq has worked with AppDynamics to create intelligent release dashboards to provide better automation and performance trends. “That will make it easy to see how system performance is trending over time, as we introduce change,” he said.

While Nasdaq mainly uses AppDynamics App iQ, the exchange also uses Datadog, because it offers event correlation and automated root cause analysis. AppDynamics has previewed automated root cause analysis based on machine learning techniques. Abbott said she looks forward to the addition of that feature, perhaps this year.

Beth Pariseau is senior news writer for TechTarget’s Cloud and DevOps Media Group. Write to her at bpariseau@techtarget.com or follow @PariseauTT on Twitter.