Today’s post was written by Gregory Koteras, general manager of digital workplace solutions at Telstra in Melbourne, Australia.
At Telstra, our mission is to connect people. We’re Australia’s leading telecommunications and technology company, providing mobile phone and internet access to 17.6 million retail customers.
We’re currently fundamentally re-engineering how we operate through our new T22 strategy, designed to remove complexity and management layers, decrease the focus on hierarchical decision making, and increase the focus on empowered teams making decisions closer to the customer.
The strategy leverages the significant capabilities already being built through Telstra’s up to $3 billion strategic investment announced in August 2016 in creating the Networks for the Future and digitizing the business.
The key to any successful organizational change is having engaged and empowered people. One of the ways we’re doing this is by providing new tools and systems that our employees can use to connect across more than 20 countries around the world. This includes outfitting our employees and contractors with Microsoft Office 365 to provide state-of-the-art collaboration and conferencing tools needed to design better services and transform our customers’ experience.
We also know how important it is to give our people a voice, and we use Yammer to let all employees connect with each other, ask questions, and get the answers they need. Conversely, Telstra executives use Yammer to engage with our global staff and rally support for corporate initiatives. Yammer is our corporate living room. There are thousands of work-related conversations happening there, but also book club groups, fitness groups, Brilliant Connected Women groups, and technical interest groups.
We’re also proud to be a corporate leader in serving customers with disabilities and addressing barriers to accessibility and inclusion. And that extends to our people. With the built-in accessibility features in Office 365 ProPlus, such as screen reader support, voice alerts, and keyboard shortcuts, all Telstra employees can use these new tools to be part of company conversations.
In March 2014, Telstra adopted a flexible workstyle model called All Roles Flex, which recognizes the need for flexible hours and modes for different job roles. It includes part-time work, working outside normal nine-to-five business hours, and working from different locations. To support this way of working, our people need to have access to the best tools and services, so they can connect anywhere, anytime. Office 365 gives them the flexibility and functionality to do that.
As we focus on transforming our company, the tools we provide our people will play a critical role. By greatly simplifying our structure and ways of working, we empower our people and better serve our customers.
Read the case study to learn how Telstra is creating a simpler and productive workplace with Microsoft Office 365.