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With new cloud technologies, Lexmark evolves printers into smart IoT machines | Transform

Printers tend not to be top of mind in the digital age, until you need that critical document or can’t ship an order without an invoice. When employees have printing issues and calls to the help desk spike, a robust print environment suddenly feels vital.

Lexmark, a global printing and imaging solutions leader, understands the importance. Based in Lexington, Kentucky, the company is transforming its printers and services with artificial intelligence, cloud technologies and an IoT (Internet of Things) platform to simplify and improve printing for customers. But first, Lexmark had to transform itself.

The organization underwent a massive digital renovation last year, with an upgrade to Windows 10 and migration to Microsoft Azure, Microsoft 365 and Dynamics 365. The move enabled Lexmark to reduce its IT expenses by 25 percent and the number of IT-related problems by 40 percent. It also affected the company’s entire 9,000-person workforce in 170 countries and all business operations, from sales to distribution to manufacturing.

“It was part of a strategy to enable our associates to be more collaborative and responsive, so we can deliver an excellent customer experience,” says Brad Clay, chief information and compliance officer at Lexmark. “We want to become a more agile organization and part of our vision statement is to develop customers for life.”

headshot of Brad Clay
Brad Clay, Lexmark chief information and compliance officer. (Photo by Mark Mahan, courtesy of Lexmark)

The new, streamlined technologies have helped Lexmark evolve its printers into smart,  IoT machines and deliver innovations like Cloud Print Infrastructure, a new subscription service for customers to pay for only what they print. So instead of buying and maintaining the physical infrastructure of printers and print servers, customers can now access a secure cloud print environment managed by Lexmark and powered by Azure. They can simplify IT complexity related to print.

“This is really moving print to that next level,” says Clay. “Our ability to leverage the Microsoft cloud allows us to deploy industry-leading offers at a price point that wasn’t possible before.”

Machine learning algorithms on Lexmark’s IoT platform can factor in a customer’s busy print times, such as the end of a quarter or start of a new year. They can predict maintenance before a printer needs repairs and calculate the right time to order more toner before a cartridge goes dry. Real-time data from connected printers will also feed into Lexmark’s Dynamics 365 connected field service solution, launching this year for intelligent, end-to-end customer service.

“It’s about making the digital thread – design, manufacturing, delivery, customer support – more complete and full-featured, and connecting the entire process for a customer,” says Clay. IoT data will also help Lexmark monitor the life cycle of its products to improve the design, manufacturing and deployment of new models.

A large part of Lexmark’s agility and productivity now stems from Microsoft Teams, a teamwork hub in Microsoft 365 that integrates chat, calls, video, meetings and file sharing. The app replaced a set of disconnected office tools that required Lexmark associates to constantly switch systems.

“We continuously ran into barriers and it became awkward,” says Sven Dellagnolo, Lexmark director of global sales enablement. “I would have to exit one environment and open another and presume the other person could do the same on their device. Then someone wasn’t on the right version, it would crash in their browser, or somebody’s login wasn’t working. Teams solved all of that.”

The app has strengthened collaboration for all groups at Lexmark but has been especially helpful for global teams like Dellagnolo’s that work across continents. Organized channels and archives help associates quickly catch up on workflows from different time zones. An embedded translation feature reduces language barriers between Lexmark teams in North America, Asia and Europe. With 50,000 meeting participants, 17,000 one-on-one calls and 4 million chat messages hosted in Teams each month, Lexmark has bolstered what Clay calls a “culture of empowerment.”

close-up of a badge swipe in front of a printer
Lexmark printer employee badge authentication.

“Tools like Teams help us become a faster learning organization and share what we learn to make us more productive,” he says.

For Lexmark, modern cloud technologies enhance the company’s long history of research and development, and deep understanding of customers, who range from small businesses to the largest global banks and retailers. The tools help deliver solutions that make life easier for Lexmark’s customers, from simplifying the IT of printers to enabling secure printouts with employee badge authentication.

“Purchasing Microsoft technology is beyond just operating efficiently for ourselves,” says Dellagnolo. “It really translates into how we solve our customers’ problems.”

Top photo: A Lexmark printer. All photos courtesy of Lexmark. 

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Author: Microsoft News Center

For Sale – DELL Latitude 5480

For sale is my DELL Latitude 5480.

Warrantied until December 21 2018
Onsite Warranty until January 30th 2021

Excellent Condition. Only selling as I’ve just purchased a MB Pro.

Specification
14” FHD Screen
Windows 10
Intel i5-7200 CPU @ 2.5GHz
8Gb RAM
256Gb SSD

I no longer have the original box nor receipt.

I’ll post pictures this evening once home from work

Price and currency: 400
Delivery: Delivery cost is included within my country
Payment method: BT
Location: Chorley, Lancashire
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
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DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – DELL Latitude 5480

For sale is my DELL Latitude 5480.

Warrantied until December 21 2018
Onsite Warranty until January 30th 2021

Excellent Condition. Only selling as I’ve just purchased a MB Pro.

Specification
14” FHD Screen
Windows 10
Intel i5-7200 CPU @ 2.5GHz
8Gb RAM
256Gb SSD

I no longer have the original box nor receipt.

I’ll post pictures this evening once home from work

Price and currency: 400
Delivery: Delivery cost is included within my country
Payment method: BT
Location: Chorley, Lancashire
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – DELL Latitude 5480

For sale is my DELL Latitude 5480.

Warrantied until December 21 2018
Onsite Warranty until January 30th 2021

Excellent Condition. Only selling as I’ve just purchased a MB Pro.

Specification
14” FHD Screen
Windows 10
Intel i5-7200 CPU @ 2.5GHz
8Gb RAM
256Gb SSD

I no longer have the original box nor receipt.

I’ll post pictures this evening once home from work

Price and currency: 400
Delivery: Delivery cost is included within my country
Payment method: BT
Location: Chorley, Lancashire
Advertised elsewhere?: Not advertised elsewhere
Prefer goods collected?: I have no preference

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.

For Sale – iMac 27″ Retina 5K (2017) – i5 Quad with 512GB SSD

iMac 27″ Retina 5K (2017)

i5 3.4GHz quad-core
512GB SSD
8GB RAM
4GB Radeon Pro 570

AppleCare until mid August 2018 and can be extended if purchased intime.
The iMac is in excellent condition.
Comes with all original packaging and accessories.

This was a build to order and has a SSD drive upgrade over the stock/standard 1TB Fusion Drive.
The screen plastic cover was never removed nor the keyboard cover.

Looking for £1650 and a meet up due to the iMac’s size, weight and value. Can discuss potential delivery/travelling but within reason.

Any questions please do ask.

BT for payment please. Advertised elsewhere.

Thanks for looking.

Price and currency: 1650
Delivery: Goods must be exchanged in person
Payment method: Bank Transfer
Location: London
Advertised elsewhere?: Advertised elsewhere
Prefer goods collected?: I prefer the goods to be collected

______________________________________________________
This message is automatically inserted in all classifieds forum threads.
By replying to this thread you agree to abide by the trading rules detailed here.
Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

  • Landline telephone number. Make a call to check out the area code and number are correct, too
  • Name and address including postcode
  • Valid e-mail address

DO NOT proceed with a deal until you are completely satisfied with all details being correct. It’s in your best interest to check out these details yourself.