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Wanted – Apple Magic Trackpad or attachment thingy

Still looking for MT2

re sofa, what the reviews have said is the mt1 is hinged so when you press down on it, most of the force goes through two feet. On a sofa or soft surface, the two feet move down a bit so you don’t get the click as easily.

With the mt2, there’s no hinge, only a haptic clicker, so when you press down on a soft surface, the force is spread over the entire bottom of the mt2, so getting a click is more similar to when the mt2 is on a table or hard surface.

ymmv

(Slightly edited for clarity)

What are the steps for an Exchange certificate renewal?

An expired Exchange certificate can bring your messaging platform to a halt, but it’s easy enough to check and replace the expired certificate.

When mail stops flowing, Outlook access breaks and the Exchange Management Console/Shell gives errors, then it might be time to see if an Exchange certificate renewal is in order.

Exchange adds a certificate by default with your protocols during its installation, including Simple Mail Transfer Protocol and Internet Information Services (IIS). Many companies do not allow access to Outlook on the web, so mail is only accessible internally. This limits the Exchange Server capabilities as Microsoft designed it to be accessible from anywhere on any device.

For companies that choose to limit Exchange’s functionality, the IT staff often opts to use the default certificate, which has a five-year life span. In five years, IT might forget about the Exchange certificate renewal until they receive countdown emails warning that it will expire. If nobody sees these emails and the certificate expires, then problems will start, as Exchange services that require a valid certificate might not work.

To check a certificate’s status, run the following PowerShell command:

Get-ExchangeCertificate | fl

Assign a new certificate for Exchange 2010

If Exchange breaks due to an expired certificate, then you might want to push for a quick fix by issuing a certificate to an internal certificate authority. This won’t work because the certificate authority will not sign the certificate.

If you start to panic as help desk tickets start to flood in, this is when trouble typically happens. You might try to adjust the settings in IIS, but this can break Exchange. However, the fix is simple.

Run the New-ExchangeCertificate command to initiate the Exchange certificate renewal process. This PowerShell cmdlet will create a new self-signed certificate for Exchange 2010. The command prompts you to replace the existing certificate. Click Yes to proceed.

Exchange certificate replacement
Execute the PowerShell New-ExchangeCertificate cmdlet to build a new self-signed certificate for Exchange 2010.

Next, assign the services from the old certificate to the new one and perform an IISReset from an elevated command prompt to get Exchange services running again.

Finally, ensure the bindings in IIS are set to use the new certificate.

Create and configure a shielded VM in Hyper-V

Creating a shielded VM to protect your data is a relatively straightforward process that consists of a few simple steps and PowerShell commands.

A shielded VM depends on a dedicated server separate from the Hyper-V host that runs the Host Guardian Service (HGS). The HGS server must not be domain-joined because it is going to take on the role of a special-purpose domain controller. To install HGS, open an administrative PowerShell window and run this command:

Install-WindowsFeature -Name HostGuardianServiceRole -Restart

Once the server reboots, create the required domain. Here, the password is P@ssw0rd and the domain name is PoseyHGS.net. Create the domain by entering these commands:

$AdminPassword = ConvertTo-SecureString -AsPlainText ‘P@ssw0rd’ -Force

Install-HgsServer -HgsDomainName ‘PoseyHGS.net’ -SafeModeAdministratorPassword $AdminPassword -Restart

Install the HGS server.
Figure A. This is how to install the Host Guardian Service server.

The next step in the process of creating and configuring a shielded VM is to create two certificates: an encryption certificate and a signing certificate. In production, you must use certificates from a trusted certificate authority. In a lab environment, you can use self-signed certificates, such as those used in the example below. To create these certificates, use the following commands:

$CertificatePassword = ConvertTo-SecureString -AsPlainText ‘P@ssw0rd’ -Force
$SigningCert = New-SelfSignedCertificate -DNSName “signing.poseyhgs.net”
Export-PfxCertificate -Cert $SigningCert -Password $CertificatePassword -FilePath ‘c:CertsSigningCert.pfx’
$EncryptionCert=New-SelfSignedCertificate -DNSName “encryption.poseyhgs.net”
Export-PfxCertificate -Cert $EncryptionCert -Password $CertificatePassword -FilePath ‘C:certsEncryptionCert.pfx’

Create the certificates.
Figure B. This is how to create the required certificates.

Now, it’s time to initialize the HGS server. To perform the initialization process, use the following command:

Initialize-HGSServer -HGSServiceName ‘hgs’ -SigningCertificatePath ‘C:certsSigningCert.pfx’ -SigningCertificatePassword $CertificatePassword -EncryptionCertificatePath ‘C:certsEncryptionCert.pfx’ -EncryptionCertificatePassword $CertificatePassword -TrustTPM

The initialization process
Figure C. This is what the installation process looks like.

The last thing you need to do when provisioning the HGS server is to set up conditional domain name service (DNS) forwarding. To do so, use the following commands:

Add-DnsServerConditionalForwardZone -Name “PoseyHDS.net” -ReplicationScope “Forest” -MasterServers

Netdom trust PoseyHDS.net /domain:PoseyHDS.net /userD:PoseyHDS.netAdministrator /password: /add

In the process of creating and configuring a shielded VM, the next step is to add the guarded Hyper-V host to the Active Directory (AD) domain that you just created. You must create a global AD security group called GuardedHosts. You must also set up conditional DNS forwarding on the host so the host can find the domain controller.

Once all of that is complete, retrieve the security identifier (SID) for the GuardedHosts group, and then add that SID to the HGS attestation host group. From the domain controller, enter the following command to retrieve the group’s SID:

Get-ADGroup “GuardedHosts” | Select-Object SID

Once you know the SID, run this command on the HGS server:

Add-HgsAttestationHostGroup -Name “GuardedHosts” -Identifier “

Now, it’s time to create a code integrity policy on the Hyper-V server. To do so, enter the following commands:

New-CIPPolicy -Level FilePublisher -Fallback Hash -FilePath ‘C:PolicyHWLCodeIntegrity.xml’

ConvertFrom-CIPolicy -XMLFilePath ‘C:PolicyHwlCodeIntegrity.xml’ -BinaryFilePath ‘C:PolicyHWLCodeIntegrity.p7b’

Now, you must copy the P7B file you just created to the HGS server. From there, run this command:

Add-HGSAttestationCIPolicy -Path ‘C:HWLCodeIntegrity.p7b’ -Name ‘StdGuardHost’

Get-HGSServer

At this point, the server should display an attestation URL and a key protection URL. Be sure to make note of both of these URLs. Now, go back to the Hyper-V host and enter this command:

Set-HGSClientConfiguration -KeyProtectionServerURL “” -AttestationServerURL “

To wrap things up on the Hyper-V server, retrieve an XML file from the HGS server and import it. You must also define the host’s HGS guardian. Here are the commands to do so:

Invoke-WebRequest “/service/metadata/2014-07/metadata.xml” -OutFile ‘C:certsmetadata.xml’

Import-HGSGuardian -Path ‘C:certsmetadata.xml’ -Name ‘PoseyHGS’ -AllowUntrustedRoot

Shield a Hyper-V VM.
Figure D. Shield a Hyper-V VM by selecting a single checkbox.

Once you import the host guardian into the Hyper-V server, you can use PowerShell to configure a shielded VM. However, you can also enable shielding directly through the Hyper-V Manager by selecting the Enable Shielding checkbox on the VM’s Settings screen, as shown in Figure D above.

Helping customers shift to a modern desktop – Microsoft 365 Blog

IT is complex. And that means it can be difficult to keep up with the day-to-day demands of your organization, let alone deliver technological innovation that drives the business forward. In desktop management, this is especially true: the process of creating standard images, deploying devices, testing updates, and providing end user support hasn’t changed much in years. It can be tedious, manual, and time consuming. We’re determined to change that with our vision for a modern desktop powered by Windows 10 and Office 365 ProPlus. A modern desktop not only offers end users the most productive, most secure computing experience—it also saves IT time and money so you can focus on driving business results.

Today, we’re pleased to make three announcements that help you make the shift to a modern desktop:

  • Cloud-based analytics tools to make modern desktop deployment even easier.
  • A program to ensure app compatibility for upgrades and updates of Windows and Office.
  • Servicing and support changes to give you additional deployment flexibility.

Analytics to make modern desktop deployment easier

Collectively, you’ve told us that one of your biggest upgrade and update challenges is application testing. A critical part of any desktop deployment plan is analysis of existing applications—and the process of testing apps and remediating issues has historically been very manual and very time consuming. Microsoft 365 offers incredible tools today to help customers shift to a modern desktop, including System Center Configuration Manager, Microsoft Intune, Windows Analytics, and Office Readiness Toolkit. But we’ve felt like there’s even more we could do.

Today, we’re announcing that Windows Analytics is being expanded to Desktop Analytics—a new cloud-based service integrated with ConfigMgr and designed to create an inventory of apps running in the organization, assess app compatibility with the latest feature updates of Windows 10 and Office 365 ProPlus, and create pilot groups that represent the entire application and driver estate across a minimal set of devices.

The new Desktop Analytics service will provide insight and intelligence for you to make more informed decisions about the update readiness of your Windows and Office clients. You can then optimize pilot and production deployments with ConfigMgr. Combining data from your own organization with data aggregated from millions of devices connected to our cloud services, you can take the guess work out of testing and focus your attention on key blockers. We’ll share more information about Desktop Analytics and other modern desktop deployment tools at Ignite.

Standing behind our app compatibility promise

We’re also pleased to announce Desktop App Assure—a new service from Microsoft FastTrack designed to address issues with Windows 10 and Office 365 ProPlus app compatibility. Windows 10 is the most compatible Windows operating system ever, and using millions of data points from customer diagnostic data and the Windows Insider validation process, we’ve found that 99 percent of apps are compatible with new Windows updates. So you should generally expect that apps that work on Windows 7 will continue to work on Windows 10 and subsequent feature updates. But if you find any app compatibility issues after a Windows 10 or Office 365 ProPlus update, Desktop App Assure is designed to help you get a fix. Simply let us know by filing a ticket through FastTrack, and a Microsoft engineer will follow up to work with you until the issue is resolved. In short, Desktop App Assure operationalizes our Windows 10 and Office 365 ProPlus compatibility promise: We’ve got your back on app compatibility and are committed to removing it entirely as a blocker.

Desktop App Assure will be offered at no additional cost to Windows 10 Enterprise and Windows 10 Education customers. We’ll share more details on this new service at Ignite and will begin to preview this service in North America on October 1, 2018, with worldwide availability by February 1, 2019.

Servicing and support flexibility

Longer Windows 10 servicing for enterprises and educational institutions
In April 2017, we aligned the Windows 10 and Office 365 ProPlus update cadence to a predictable semi-annual schedule, targeting September and March. While many customers—including Mars and Accenture—have shifted to a modern desktop and are using the semi-annual channel to take updates regularly with great success, we’ve also heard feedback from some of you that you need more time and flexibility in the Windows 10 update cycle.

Based on that feedback, we’re announcing four changes:

  • All currently supported feature updates of Windows 10 Enterprise and Education editions (versions 1607, 1703, 1709, and 1803) will be supported for 30 months from their original release date. This will give customers on those versions more time for change management as they move to a faster update cycle.
  • All future feature updates of Windows 10 Enterprise and Education editions with a targeted release month of September (starting with 1809) will be supported for 30 months from their release date. This will give customers with longer deployment cycles the time they need to plan, test, and deploy.
  • All future feature updates of Windows 10 Enterprise and Education editions with a targeted release month of March (starting with 1903) will continue to be supported for 18 months from their release date. This maintains the semi-annual update cadence as our north star and retains the option for customers that want to update twice a year.
  • All feature releases of Windows 10 Home, Windows 10 Pro, and Office 365 ProPlus will continue to be supported for 18 months (this applies to feature updates targeting both March and September).

In summary, our new modern desktop support policies—starting in September 2018—are:

Windows 7 Extended Security Updates
As previously announced, Windows 7 extended support is ending January 14, 2020. While many of you are already well on your way in deploying Windows 10, we understand that everyone is at a different point in the upgrade process.

With that in mind, today we are announcing that we will offer paid Windows 7 Extended Security Updates (ESU) through January 2023. The Windows 7 ESU will be sold on a per-device basis and the price will increase each year. Windows 7 ESUs will be available to all Windows 7 Professional and Windows 7 Enterprise customers in Volume Licensing, with a discount to customers with Windows software assurance, Windows 10 Enterprise or Windows 10 Education subscriptions. In addition, Office 365 ProPlus will be supported on devices with active Windows 7 Extended Security Updates (ESU) through January 2023. This means that customers who purchase the Windows 7 ESU will be able to continue to run Office 365 ProPlus.

Please reach out to your partner or Microsoft account team for further details.

Support for Office 365 ProPlus on Windows 8.1 and Windows Server 2016
Office 365 ProPlus delivers cloud-connected and always up-to-date versions of the Office desktop apps. To support customers already on Office 365 ProPlus through their operating system transitions, we are updating the Windows system requirements for Office 365 ProPlus and revising some announcements that were made in February. We are pleased to announce the following updates to our Office 365 ProPlus system requirements:

  • Office 365 ProPlus will continue to be supported on Windows 8.1 through January 2023, which is the end of support date for Windows 8.1.
  • Office 365 ProPlus will also continue to be supported on Windows Server 2016 until October 2025.

Office 2016 connectivity support for Office 365 services
In addition, we are modifying the Office 365 services system requirements related to service connectivity. In February, we announced that starting October 13, 2020, customers will need Office 365 ProPlus or Office 2019 clients in mainstream support to connect to Office 365 services. To give you more time to transition fully to the cloud, we are now modifying that policy and will continue to support Office 2016 connections with the Office 365 services through October 2023.

Shift to a modern desktop

You’ve been talking, and we’ve been listening. Specifically, we’ve heard your feedback on desktop deployment, and we’re working hard to introduce new capabilities, services, and policies to help you on your way. The combination of Windows 10 and Office 365 ProPlus delivers the most productive, most secure end user computing experience available. But we recognize that it takes time to both upgrade devices and operationalize new update processes. Today’s announcements are designed to respond to your feedback and make it easier, faster, and cheaper to deploy a modern desktop. We know that there is still a lot of work to do. But we’re committed to working with you and systematically resolving any issues. We’d love to hear your thoughts and look forward to seeing you and discussing in more detail in the keynotes and sessions at Ignite in a few weeks!

When you want that job, tell them your story – Microsoft Life

Building your career is a journey filled with challenges, excitement, and forks in the road. And journeys are easier with maps. In this column, job experts answer your questions and deliver advice to help you take the next step.

Question: I feel like my résumé doesn’t really show the real me. How can I help people looking at my resume get a better idea of who I am?

Answer: Humans have relied on storytelling forever to share their experiences and journeys and to connect with each other. Not only does storytelling pass along useful information, but it conveys emotion and helps uncover universal themes that others will relate to. And you can even use the power of storytelling in your job search.

“Your story should reflect your truth, your authentic self, and the great work you’ve done,” said Chris Bell, an executive recruiter at Microsoft. “We’ve all had life and professional experiences that have helped shape our unique perspective on the world and our personal impact.”

Storytelling is a skill in and of itself, he points out. “Through your résumé, LinkedIn profile, and interviews, your communication and selling skills are demonstrated. Plus, when you tell a story, you’re displaying your ability to create an emotional connection.”

Here are Bell’s top recommendations for how to use storytelling techniques at every checkpoint (i.e., résumé, LinkedIn profile, interview) of your job hunt.

Infuse your résumé with narrative

When writing your résumé, don’t rely on keywords and jargon to tell your story. Think of using your skills and background as a starting point and then creating a narrative, Bell said. Avoid speaking in shorthand and relying on sentence fragments.

For example, he often sees experience statements such as, “Drove benefit packages, negotiating multiple options for benefits at a cost reduction of 29 percent.”

“What does ‘drove benefit packages’ mean?” he asked. “Was this person the benefits administrator or the individual selling or selecting benefits packages?”

Take a look at his expanded example, which adds context and answers an interviewer’s potential follow-up questions at first glance:

“I was responsible for the company’s benefit package selection process that entailed driving the RFP process with five vendors. I led a collaborative team that negotiated a multi-option benefit package that exceeded our employees’ needs while reducing benefit spend by 29 percent.”

By telling the job highlights narratively and focusing on impact, job seekers avoid vagueness and open the gates for a deeper conversation about how they approach their work and why it’s successful.

Don’t over-focus on résumé length, Bell said. While the standard recommendation is two pages, Bell believes that focusing first on storytelling will ultimately lead to the most readable version of your résumé. “Write what’s relevant; people will read,” he said.

Tell a story with your LinkedIn profile

Don’t be afraid to show your personality and call out your professional identity with your LinkedIn profile, Bell said. One place you can do this is with your profile headline. Bell shows a bit of personality with his own headline: Definitely a Recruiter | Leader and Learn-It-All.

When crafting your headline, consider the role you seek, relevant keywords, the type of company you see yourself working at, your personal brand, and the story you’d like to tell. Bell calls out that his field is recruitment and that he’s a leader who’s constantly learning and finding ways to improve his craft.

Next, consider the Summary section, which gives people a deeper snapshot of who you are, where your passions lie, and what you bring to the table. This is also a space where you can link to other places online where recruiters and hiring managers can learn even more about you, such as social media platforms, a podcast you run, or a blog that you manage. Keep your bio succinct, personable, and relevant, and continue to create the narrative with first-person phrasing. Tell the story of who you are.

The Experience section of your LinkedIn profile allows you to be more granular about your goals, learnings, and successes in each role. Bell advises that you steer clear of the résumé format in this section and take this opportunity to tell the story.

For instance, rather than say “I managed five events each year,” connect the dots between the work you did and who you are. Here’s an example:

I love processes and data. Yes! I admit it. Plus, I enjoy taking opportunities to train others.

At A-Z Event Planning, I made it a personal goal to create event strategy processes to make my and my colleagues’ lives easier while making our clients’ smiles bigger. While my charter was to run five events per year, I also took it upon myself to use my forecasting experience to develop a more “on the nose” event performance dashboard to predict attendance rates. This allowed us to plan better and make cost-saving recommendations to our clients. I also created an “event in a box” program that we rolled out to our international offices. This not only simplified the overall company’s processes, it also led to consistent, industry-leading programming across the board.

I absolutely enjoyed this job because it allowed me to tap into my hidden talents and learn more about international event planning. Since I spearheaded the programs, I was also asked to train my colleagues across the country and internationally.

In this example, the job seeker showcases their personality, drive, and skillsets. You want readers to feel your passion, enthusiasm, and knack for getting the job done.

Tell your story in an interview

“Everyone should be able to tell their own story,” said Bell. “And it is important to practice.”

When you are asked “tell me about yourself,” this is the moment to tell your truth, but keep it focused on what’s relevant to the job. For example, this is not the moment to explain that you were raised on a farm with five siblings—unless your farming background is relevant to the job you seek (maybe the company you want to work for creates technology solutions for farmers); if so, by all means connect those dots.

Keep your answer under two minutes, he said, but offer details about key roles, learnings, and personal experiences that tie into the role that you seek. Try to use a narrative arc to show your evolution as an expert in your space and to explain how you’ve built on your experience to get you to this point. Again, practice makes perfect.

Also have a narrative ready for anything recruiters or hiring managers might zero in on, such as short stints in a role or gaps in employment. “In any interview, you want to come across as polished, not stumped or appearing as though you have something to hide,” Bell said.

A popular question to anticipate and approach through storytelling is, “Tell me about a time when you failed. How did you handle it?”

“People fail,” said Bell. “But, many people don’t have a cohesive story to explain the situation.”

As with any behavioral question, he suggests that job seekers use the STAR method to talk through their answer. To make the story more interesting and relevant, Bell suggests that you also explain what you learned and what you would have done differently.

Don’t treat your responses as answers, but as stories that support the idea that your unique experiences, passions, and drive make you the best person for the job.

Bring the whole story together

Bell said that through storytelling, you can make an emotional connection that helps position you as memorable and indispensable.

“The right words and experiences help convey your story in a way that emotionally connects with others,” said Bell. “Remember, this is your story.”

Wanted – Dell XPS 13 9360

Hi Nick and thanks for replying. I was just a little frustrated at the time, not your fault.

Ive decided to try a MB Pro which I suppose is its nearest competitor although not as highly specced. I do like the idea of the touchbar but I’ll have to see how useful it actually is in practice

Out of interest, what do you prefer in the 8th gen 9360 over the 9370? Genuinely interested as they both seem fantastic machines.

The price of the 9370 here on the classifieds is just that little too rich for me although the spec is my most favoured. If I don’t get on with the macbook will definitely be seeking out an xps again, it is a beauty.

Incidentally, I have had another look at the original FS thread for your xps and then online and in case you’re not aware, I think if you make a call to Dell you can have the warranty period changed from the original shipping date to the date it was purchased from currys, so adding a couple of months if I read it all correctly. Seen similar queries on US forums about the same issue so no reason the same wouldn’t apply in the UK.

Cheers and all the best.

Wanted – Dell XPS 13 9360

Hi Nick and thanks for replying. I was just a little frustrated at the time, not your fault.

Ive decided to try a MB Pro which I suppose is its nearest competitor although not as highly specced. I do like the idea of the touchbar but I’ll have to see how useful it actually is in practice

Out of interest, what do you prefer in the 8th gen 9360 over the 9370? Genuinely interested as they both seem fantastic machines.

The price of the 9370 here on the classifieds is just that little too rich for me although the spec is my most favoured. If I don’t get on with the macbook will definitely be seeking out an xps again, it is a beauty.

Incidentally, I have had another look at the original FS thread for your xps and then online and in case you’re not aware, I think if you make a call to Dell you can have the warranty period changed from the original shipping date to the date it was purchased from currys, so adding a couple of months if I read it all correctly. Seen similar queries on US forums about the same issue so no reason the same wouldn’t apply in the UK.

Cheers and all the best.

Wanted – Dell XPS 13 9360

Hi Nick and thanks for replying. I was just a little frustrated at the time, not your fault.

Ive decided to try a MB Pro which I suppose is its nearest competitor although not as highly specced. I do like the idea of the touchbar but I’ll have to see how useful it actually is in practice

Out of interest, what do you prefer in the 8th gen 9360 over the 9370? Genuinely interested as they both seem fantastic machines.

The price of the 9370 here on the classifieds is just that little too rich for me although the spec is my most favoured. If I don’t get on with the macbook will definitely be seeking out an xps again, it is a beauty.

Incidentally, I have had another look at the original FS thread for your xps and then online and in case you’re not aware, I think if you make a call to Dell you can have the warranty period changed from the original shipping date to the date it was purchased from currys, so adding a couple of months if I read it all correctly. Seen similar queries on US forums about the same issue so no reason the same wouldn’t apply in the UK.

Cheers and all the best.

Skip User Research Unless You’re Doing It Right — Seriously


Skip User Research Unless You’re Doing It Right — Seriously

Is your research timeless? It’s time to put disposable research behind us

Focus on creating timeless research. (Photo: Aron on Unsplash)

We need to ship soon. How quickly can you get us user feedback?”

What user researcher hasn’t heard a question like that? We implement new tools and leaner processes, but try as we might, we inevitably meet the terminal velocity of our user research — the point at which it cannot be completed any faster while still maintaining its rigor and validity.

And, you know what? That’s okay! While the need for speed is valuable in some contexts, we also realize that if an insight we uncover is only useful in one place and at one time, it becomes disposable. Our goal should never be disposable research. We want timeless research.

Speed has its place

Now, don’t get me wrong. I get it. I live in this world, too. First to market, first to patent, first to copyright obviously requires an awareness of speed. Speed of delivery can also be the actual mechanism by which you get rapid feedback from customers.

I recently participated in a Global ResOps workshop. One thing I heard loud and clear was the struggle for our discipline to connect into design and engineering cycles. There were questions about how to address the “unreasonable expectations” of what we can do in short time frames. I also heard that researchers struggle with long and slow timelines: Anyone ever had a brilliant, generative insight ignored because “We can’t put that into the product for another 6 months”?

The good news is that there are methodologies such as “Lean” and “Agile” that can help us. Our goal as researchers is to use knowledge to develop customer-focused solutions. I personally love that these methodologies, when implemented fully, incorporate customers as core constituents in collaborative and iterative development processes.

In fact, my team has created an entire usability and experimentation engine using “Lean” and “Agile” methods. However, this team recognizes that letting speed dictate user research is a huge risk. If you cut corners on quality, customer involvement, and adaptive planning, your research could become disposable.

Do research right, or don’t do it at all

I know, that’s a bold statement. But here’s why: When time constraints force us to drop the rigor and process that incorporates customer feedback, the user research you conduct loses its validity and ultimately its value.

The data we gather out of exercises that over-index on speed are decontextualized and disconnected from other relevant insights we’ve collected over time and across studies. We need to pause and question whether this one-off research adds real value and contributes to an organization’s growing understanding of customers when we know it may skip steps critical to identifying insights that transcend time and context.

User research that takes time to get right has value beyond the moment for which it was intended. I’m betting you sometimes forgo conducting research if you think your stakeholders believe it’s too slow. But, if your research uncovered an insight after v1 shipped, you could still leverage that insight on v1+x.

For example, think of the last time a product team asked you, “We’re shipping v1 next week. Can you figure out if our customers want or need this?” As a researcher, you know you need more time to answer this question in a valid way. So, do you skip this research? No. Do you rush through your research, compromising its rigor? No. You investigate anyway and apply your learnings to v2.

To help keep track of these insights, we should build systems that capture our knowledge and enable us to resurface it across development cycles and projects. Imagine this: “Hey Judy, remember that thing we learned 6 months ago? Research just reminded me that it is applicable in our next launch!”

That’s what we’re looking for: timeless user insights that help our product teams again and again and contribute to a curated body of knowledge about our customers’ needs, beliefs, and behaviors. Ideally, we house these insights in databases, so they can be accessed and retrieved easily by anyone for future use (but that’s another story for another time). If we only focus on speed, we lose sight of that goal.

Creating timeless research

Here’s my point: we’ll always have to deal with requests to make our research faster, but once you or your user research team has achieved terminal velocity with any given method, stop trying to speed it up. Instead, focus on capturing each insight, leveling it up to organizational knowledge, and applying that learning in the future. Yes, that means when an important insight doesn’t make v1, go ahead and bring it back up to apply to v2. Timeless research is really about building long-term organizational knowledge and curating what you’ve already learned.

Disposable research is the stuff you throw away, after you ship. To be truly lean, get rid of that wasteful process. Instead, focus your research team’s time on making connections between past insights, then reusing and remixing them in new contexts. That way, you’re consistently providing timeless research that overcomes the need for speed.

Have you ever felt pressure to bypass good research for the sake of speed? Tell me about it in the comments, or tweet @insightsmunko.


To stay in-the-know with what’s new at Microsoft Research + Insight, follow us on Twitter and Facebook. And if you are interested in becoming a user researcher at Microsoft, head over to careers.microsoft.com.

Watch WE Day Aug. 17 at 8/7c on ABC |

Get ready to be inspired and to inspire your students to do good.

Invite your friends and families to join me and millions of Americans on August 17 to watch WE Day on ABC, a celebration of the transformative power of young people.

Microsoft is proud to support WE’s mission to empower youth to create a positive impact at home and around the world through service-learning. A supporter of the organization since 2013, we continue to help WE by equipping them with Microsoft technology that lets them bring the benefits of their programs to schools, families and youth around the world.

I am particularly excited about our work with WE to inspire students to make our world more inclusive through the WE Are One Campaign. Today, thousands of youth are learning, creating and ideating on ways they can leverage technology to make their classrooms and communities more accessible and inclusive for all.

The WE Day Special features a great example of the WE Are One Campaign at work.

Johnny (featured above) is a glowing example of a student using technology for good. He built a social networking app for people with disabilities and their families, motivated and informed by his brother, Christian.

I invite our passionate education community to take part in the free WE Schools program, including the WE Are One Campaign. Through service learning, students learn to take action on the issues that matter to them, while learning critical academic and life skills along the way.

The WE Day Special on ABC will inspire action through the stories of everyday Americans making extraordinary impact in their communities. And you can catch host John Stamos, alongside Selena Gomez, Jennifer Aniston, The Chainsmokers, Dierks Bentley, and WE co-founders Craig and Marc Kielburger on the WE Day stage as they celebrate youth and families committed to changing the world!

Join the WE Movement: Watch the WE Day Special August 17 at 8/7c on ABC @WEmovement #WEAreOne Click To Tweet